Our experience at Nefeli Fresh Hotel was far from ideal. Traveling alongside another couple, the difference in room quality became painfully obvious. Their accommodation was satisfactory, while ours had issues from day one. Immediately upon arrival, we noticed our room had a distinct sewage smell, likely a plumbing oversight. Additionally, our AC was temperamental. Concerned, we promptly reported these problems to the owner on the very first day. Unfortunately, our concerns were largely dismissed. Moreover, his attitude towards us changed dramatically. The situation took a turn for the worse when the AC stopped working entirely two days before our departure. We also raised this with the owner's son, only to be met with a similar lack of urgency which led to us leaving a day early. It's worth noting that the owner's wife was always polite, but despite that, there were no tangible efforts made to address our problems. Yes, we received apologies, but they felt empty given the ongoing issues and the absence of any real solutions. On the brighter side, the hotel boasts a pleasant garden and the majority of the staff were genuinely friendly. That said, our experience underscores a troubling inconsistency in room quality and a concerning lack of proactive response when problems are flagged. PS: The pictures on their website suggest that every room has a shower head stand and a view to the garden. However, our room was overlooking the parking lot and had no shower head stand.
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