London Beach Country Hotel & Golf Club

The 2 stars were awarded to the friendly receptionist on our arrival. She was so welcoming and it was a great introduction to the hotel. Our room was large with a beautiful view over the golf course, but freezing in temperature and no means to heat the room. (or at least a thermostat that worked). The decor of the room is tired and dated, as is the entire hotel generally. It needs a refurb. The kettle with tea and coffee was bizarrely placed on a tray under the TV with a hairdryer, but no where near a plug socket. I only found it because I was looking for a mini fridge. (there wasn't one). There were two pleather covered armchairs in the room, one of which was very badly damaged and split. Why it wasn't removed was beyond me. Not a great first impression. Staff wise in the restaurant - there was a very lovely waitress and another waitress who did not have the right demeanor for a customer fronting supervisory role. (bordering on rude with an attitude). Food wise - we booked a table for dinner in the restaurant. Our food orders were at the command of the waitress rather than when we were ready to order. The meals of the half of the party arrived cold, not lukewarm, but just out of the fridge ice cold. The plates themselves were not warmed either. Maybe the chef forgot to put the plates in the microwave. Again, the attitude of supervisory waitress was not one I would expect of a person in a customer service role. The attitude was initially defensive, followed by an offer to reheat the food, which would have overcooked the meat element, and delayed the table eating together. We asked for them to go away and come up with a better solution. Although they offered to replace the meals with something different, they advised there would be a long wait. We declined and ordered chips. The resolution was to not charge for the food for the table and we accepted the offer. Breakfast the next morning was hot (hurray!) and tasty. All in all - the hotel is tired and dated. Our rooms cost £170 for one night, and the value of our stay did not substantiate this payment.

Receptionist was very cheerful and gave us all the information we would need. The room was tidy, clean and had plenty of room, with an excellent view. The event room we attended was spacious, and the bar staff were welcoming and friendly. There was plenty of choice for breakfast, and your room cleaning staff were very polite.

London Beach Hotel is amazing! From Jonathan at reception who helped us with my mom who had a bit of an accident, to Pierre who accommodated us like VIPs, I am so grateful for kind and caring staff. Bonus: there is a cat who co-manages London Beach, she is sweet and kind ❤️