"Check-in experience was excellent and all the staff we met were very welcoming and friendly. Room was large and comfortable and our request for a fan was accommodated with the minimum of fuss. We stayed as part of a package to visit the Chapel Down winery and all the logistics around this went smoothly - a big shout out to Sarah Winter from Tenterden Executive Hire who was brilliant for our transfers. Overall an enjoyable stay"

"My wife and l spent a delightful 3 nights in this lovey unique house with Japanese themed garden. Our room was clean and well equipped. Rod is an excellent host and made us very welcome. He also provided a very good breakfast. Highly recommend."

"The 2 stars were awarded to the friendly receptionist on our arrival. She was so welcoming and it was a great introduction to the hotel. Our room was large with a beautiful view over the golf course, but freezing in temperature and no means to heat the room. (or at least a thermostat that worked). The decor of the room is tired and dated, as is the entire hotel generally. It needs a refurb. The kettle with tea and coffee was bizarrely placed on a tray under the TV with a hairdryer, but no where near a plug socket. I only found it because I was looking for a mini fridge. (there wasn't one). There were two pleather covered armchairs in the room, one of which was very badly damaged and split. Why it wasn't removed was beyond me. Not a great first impression. Staff wise in the restaurant - there was a very lovely waitress and another waitress who did not have the right demeanor for a customer fronting supervisory role. (bordering on rude with an attitude). Food wise - we booked a table for dinner in the restaurant. Our food orders were at the command of the waitress rather than when we were ready to order. The meals of the half of the party arrived cold, not lukewarm, but just out of the fridge ice cold. The plates themselves were not warmed either. Maybe the chef forgot to put the plates in the microwave. Again, the attitude of supervisory waitress was not one I would expect of a person in a customer service role. The attitude was initially defensive, followed by an offer to reheat the food, which would have overcooked the meat element, and delayed the table eating together. We asked for them to go away and come up with a better solution. Although they offered to replace the meals with something different, they advised there would be a long wait. We declined and ordered chips. The resolution was to not charge for the food for the table and we accepted the offer. Breakfast the next morning was hot (hurray!) and tasty. All in all - the hotel is tired and dated. Our rooms cost £170 for one night, and the value of our stay did not substantiate this payment."

"Just returned from an overnight stay at The Print House, an excellent location for visiting Chapel Down for a wine‑tasting tour. We were welcomed by the owner, Seonaid, who was incredibly friendly, helpful, and made us feel at home straight away. The rooms were beautifully decorated, comfortable, and full of thoughtful touches that made the stay feel special. Although there was an unexpected issue with the electricity due to works being carried out next door, Seonaid handled the situation with genuine care — she was very apologetic and even reimbursed us generously, which we truly appreciated. This morning we enjoyed a lovely fresh continental breakfast, prepared with attention and kindness. Nothing was too much trouble; Seonaid was consistently attentive and made sure we had everything we needed. We would definitely recommend The Print House and would happily stay again. A charming place with a wonderful host"