Worst day in awhile. One thing after another left me stuck in Tampa until the morning and desperately needed sleep. Booked online. Get there, lobby closed, 20 min on the phone by the door trying to check in, can’t find my reservation, I’m ready to cry. Then Lucy arrived. The first light in my dark day. She turned my whole day around. Her energy and smile were contagious. Having an issue with my online booking and I was fighting tears. She was so kind, she smiled and said “I got you” and I breathed for the first time in hours because I knew she meant it and I was finally ok. I work in the hospitality industry as well. Lucy is a prime example of true hospitality. Even at the late hour we arrived she showed up happy to be of service. The room was great, clean and comfy. You can find a clean room all over town. What you can’t find all over town is the hospitality, genuine kindness, commitment and care to making my experience amazing. Thanks to Lucy and for Lucy alone you’ve earned a regular guest on my trips to Tampa!
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