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Ulasan terverifikasi
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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Negative reviews(76)
Ferdinand
Elegant Queen Room
Menginap di Sep 2024
Solo travelers
20 ulasan
4.0/5
Very Good
Diposting pada 22 Okt 2024
The location is excellent as it it is around 400m from the gathering point for trip to the Hukou fall and the raikway station. The place is clean
Tanggapan dari Properti: 【自然之音】【智能客控+免費投屏】【近柳巷銅鑼灣國際購物中心】尊敬的賓客: 非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Yvonnesdyt
Executive Double Room
Menginap di Agt 2024
Solo travelers
26 ulasan
4.0/5
Very Good
Diposting pada 11 Okt 2024
The hotel's accommodation experience is generally good. The location is very close to the train station. The room is clean but smells of cigarettes. The service attitude of the hotel staff is warm and thoughtful.
Tanggapan dari Properti: Dear esteemed guest, hello, we apologize for any inconvenience caused. Xiao Li is currently in the process of improvement. Based on your feedback, Xiao Li will take it into consideration and strive to do better, to present the best version of herself to you. We hope that when you visit Xiao Li next time, she will have a good performance!
Guest User
Deluxe Double Room
Menginap di Feb 2025
Business travelers
2 ulasan
3.7/5
Diposting pada 20 Mar 2025
I'm speechless. The shower head in a hotel that costs 300 yuan a night only has a stream of water in the middle. It's broken and leaking. No matter where I press it, there is no response and it keeps making noises. It's so annoying. The overhead shower head above may be blocked by water calluses. The water flow is also very small, not as good as a small shower head. I can only use this one. It's quite cold in winter. I took off my clothes and took a shower at night, but I was too lazy to find someone to repair it. It's too late and I guess no one will come to fix it. I took a quick shower and didn't even apply conditioner or shower gel because I was afraid that it wouldn't be rinsed clean. In short, I felt very uncomfortable. It should be that the hotel is old and the facilities are outdated. There is not even a shelf in the bathroom, and the glasses and headbands have to be taken out. There is no place to put the facial cleanser and toothbrush for washing face and brushing teeth. It is unreasonable to take a shower in a cold and lonely place and have to go out to get things. The shampoo bottle cannot be moved. When you press the position, it will spray directly into your face. It is very watery and strong. I usually don't comment or praise it. I am very tired when I go out. I hope to take a warm and comfortable bath to relieve fatigue. This is the most important thing that the hotel hopes to improve.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, hello, I am very sorry for the inconvenience caused to you. Xiaoli will report your suggestions to the superiors and will also notify the relevant departments to check the room facilities and equipment problems and make timely improvements. The front desk is on duty 24 hours a day. If you are not satisfied with the room during your stay, you can contact the front desk. When taking a shower, there is a background music switch on the wall to change and stop the music. Xiaoli has also been improving recently. According to the opinions you put forward, Xiaoli will also adopt them and will work harder to be a better person and show the best of herself to the guests. I hope that when the guests come to see Xiaoli next time, Xiaoli will have a good performance!
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Des 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 7 Jan 2025
It is really close to Taiyuan Station, so you can visit during off-peak hours and just walk with the children and the elderly in a few minutes, saving you time and effort. The hotel gave snacks, red envelopes and ID card holders, which was very thoughtful. The yam slices were delicious. The toilet flushing in the room is very powerful. Although the breakfast is not as varied as in a five-star hotel, it can meet nutritional needs and has everything you need. The ingredients look quite fresh. Since I am with my children, I pay attention to their diet. The yolks of the boiled eggs are large and of good quality, the steamed pumpkin is tasty and healthy, and there are also porridge and pastries. There is a subway station downstairs, I don't know if it is open yet, but it is also convenient to take a taxi. The hotel we booked this time was very successful!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: [Provence Garden] [Chanel Bath & Body Wash] [Four-star high-end business hotel near Liuxiang Causeway Bay International Shopping Center] Thank you for your true and warm comments. Our hotel is close to the railway station, Liuxiang Causeway Bay, PLA 985 Hospital, Taiyuan Garment City, Bell Tower Street, and Shanxi Museum. Let's feel the warm sunshine of early spring together, so that you can truly feel the warmth of "home" in Lavande. We are looking forward to your next visit.
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Agt 2024
Family
4 ulasan
5.0/5
Outstanding
Diposting pada 8 Sep 2024
It's great. The room is big and the parent-child room is very cute. Huihui is very enthusiastic and proactive. She plays with our baby and makes him happy. I will still choose this hotel next time I come to Taiyuan.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your company along the way, no matter the despair of having no way out, or the joy of seeing a new village after a dark tunnel; no matter the sadness of flowers falling helplessly, or the calmness of seeing the familiar swallows returning. Thank you for being there, we look forward to seeing you back!
Xungemama
Zodiac Li Xiao Lan Family Twin Room
Menginap di Jan 2025
Family
4 ulasan
5.0/5
Outstanding
Diposting pada 26 Feb 2025
The room is very clean, the room is large, and the layout is reasonable. It opened two years ago, and the equipment is well maintained. The front desk service is very enthusiastic and solves any needs immediately. There is a laundry room on the underground first floor, which is very convenient. The subway is also open, and you can take it when you go out. I will choose here next time
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Xiaoli is very excited to receive your favor! Xiaoli’s service concept is friend-style service. She hopes that every encounter with you can bring you the warmth of home! Sincerely invite you to stay again. Xiaoli will see you soon~
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Jan 2025
Family
5 ulasan
5.0/5
Outstanding
Diposting pada 22 Feb 2025
The hotel is good, the front desk is enthusiastic, the environment is good all day, the hygiene is clean and tidy, the mattress is comfortable, the room is quiet enough, the cost performance is high, the facilities and equipment are complete, very satisfied
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: You have eyes that are good at discovering beauty. I am glad to see your good comments on the hotel's facilities, hygiene and service quality. Our hotel is close to Taiyuan Railway Station, Liuxiang Causeway Bay Bell Tower Street, PLA 985 Hospital, Taiyuan Garment City, Bell Tower Street, and Shanxi Museum. Everything you need for food, clothing, housing and transportation is available. The Provence Garden on the second floor of the hotel is home to the image ambassador of Lavande Hotel, Li Xiaolan and her family, providing guests with high-quality secret experience. We look forward to your return next time to experience the fun of in-depth play.
Guest User
Business Double Room
Menginap di Des 2024
Other
2 ulasan
0.5/5
Diposting pada 12 Feb 2025
The hotel is really bad, there is basically no service, and the carpet in the room is disgusting and doesn't feel like a place to live. There is dust everywhere. The facilities in the room are really old. I had a bowl of noodles for breakfast, and there were so many hairs in the noodles. It doesn't feel like it opened in 2022. The reviews seemed high when I booked it, but the actual stay was quite uncomfortable. Really not as good as a 100 yuan small hotel
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Hello, we have received your feedback and we are deeply sorry that we failed to satisfy you. Xiaoli has cleaned the room and corridor carpets to address the deficiencies you mentioned. Clean the kitchen thoroughly and train the open counter staff. Establish a dedicated inspection team to immediately improve the quality and hygiene of the hotel. Our goal is to create a pleasant stay experience for every guest. Xiaoli has also been looking for and waiting for you. We sincerely hope that you can give Xiaoli a chance to communicate and make amends. Lavande Hotel Taiyuan Wuyi Square Liuxiang Branch wishes you a happy life and looks forward to meeting you again!
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Des 2024
Other
5 ulasan
5.0/5
Outstanding
Diposting pada 12 Jan 2025
This hotel is full of elegance in details, perfect layout and considerate service, which makes people intoxicated. What a surprise! The front desk service is warm and thoughtful, the check-in process is quick, and the check-in will be adjusted to the best state according to your needs. After checking in, I found that the room had a great orientation and the surrounding attractions and food were introduced in detail. I will come again if needed in the future. 👍
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: [Natural Sound] [Smart Guest Control + Free Screen Casting] [Near Liuxiang Causeway Bay International Shopping Center] Dear Guests: Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Jun 2024
Family
20 ulasan
5.0/5
Outstanding
Diposting pada 23 Jul 2024
The room is quite big, with two beds and a corner sofa. Facing the school and residential area, not facing the road, very quiet. Electric curtains are very convenient as you don’t have to get up to open or close them manually. The network signal is also very good.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your sincere recognition. Our hotel is close to the railway station, Liuxiang Causeway Bay, PLA 985 Hospital, Taiyuan Garment City, Bell Tower Street, and Shanxi Museum. You can experience the bright lights of Liuxiang, and feel the tranquility and peace hidden in the city. We look forward to your return and experience the beauty of this place with us!
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Nov 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 26 Des 2024
The hotel is good overall. The service attitude of the staff, the hygiene and facilities in the room, and the surrounding environment all met my expectations. I was not disappointed. The family room is not crowded for three people.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: [Natural Sound] [Smart Guest Control + Free Screen Casting] [Near Liuxiang Causeway Bay International Shopping Center] Dear Guests: Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Sep 2024
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 9 Okt 2024
The hotel is clean, spacious and bright, with convenient facilities. The service is excellent, enthusiastic, efficient, and basically responsive. I was very satisfied with my stay! Very good, the environment is very beautiful, the room is very clean, the bathroom is separated into dry and wet areas, the hotel front desk is very enthusiastic and the service is thoughtful. Very quiet, the room is well soundproofed and does not affect sleep. I stayed with my 6-month-old baby. I had to go to the front desk for all kinds of troubles. They treated me very gently. It was super awesome👍👍👍. The most important thing is that the ladies at the front desk were very, very gentle. Nice [wow][love][love][love]
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Xiaoli is very excited to receive your favor! Xiaoli’s service concept is friend-style service. She hopes that every encounter with you can bring you the warmth of home! Sincerely invite you to stay again. Xiaoli will see you soon~
Anonymous User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Feb 2024
Family
1 ulasan
2.0/5
Diposting pada 8 Apr 2024
We traveled at the end of March and chose this place because there was a Datong one-day tour meeting nearby the next morning. I chose this one among a number of budget hotels in the surrounding area because it had good ratings and had family rooms. The result was very disappointing! ! ! !
The front desk just told us that there was breakfast, but ignored the fact that we had to leave early in the morning. The same situation happened in Luoyang, and the front desk would say to prepare bread and milk for us. Although it is not valuable, the thought is important. Secondly, there are no children's supplies in the parent-child room, they are provided on site, and there are no shower caps for toiletries. It can be seen that the awareness of saving and environmental protection is good, but not detailed enough. Finally, the most annoying thing is that the house cleaning is so poor the next day! When I opened the door I thought housekeeping was not done! ! ! ! In addition to the garbage in the trash can, there was obvious garbage on the table that was not cleaned up. It is understandable that the slippers were not replaced with new ones, but the shoes were the same when they left and came back, which is very depressing!
Although it is economical, for this price, I can book two rooms in a chain hotel. Moreover, we brought our own bath towels and did not use yours, which saved you manpower. As a result, after about 10 days, I still feel angry when I think about it, and I will never come again!
in addition. The sound insulation is not good, and if the neighbors quarrel in the middle of the night, it would be hard not to be a spectator. The next day, the hotel suddenly had a power outage and we were only halfway through breakfast. This was really an experience that we had never encountered before for the first time. By the time we finished eating, the power hadn’t been repaired yet. What if someone was trapped in the elevator?
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest, thank you for staying at Lavande Hotel. We are not able to get your full five-point praise because we still have many shortcomings. We will correct them as soon as possible. We hope to give you a perfect stay experience next time and look forward to your visit again!
Guest User
Zodiac Li Xiao Lan Family Twin Room
Menginap di Agt 2024
Travel with friends
2 ulasan
4.8/5
Amazing
Diposting pada 15 Sep 2024
Our group arrived at the hotel at 8 o'clock in the morning. We originally wanted to use the hotel bathroom to wash up, store our luggage, and then go out to play. The lady at the front desk said that there was a vacant room and opened it directly to us. Thank you very much. The hotel is a 15-minute walk from Taiyuan Railway Station, which is very convenient. Health services are available.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: [Natural Sound] [Smart Guest Control + Free Screen Casting] [Near Liuxiang Causeway Bay International Shopping Center] Dear Guests: Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.
Gaorenhonghonghuohuo
Deluxe Double Room
Menginap di Feb 2024
Business travelers
19 ulasan
5.0/5
Outstanding
Diposting pada 14 Mar 2024
I really like staying at Lavande Hotel. This time I booked Lavande again. The beautiful woman at the front desk was very enthusiastic. She took the initiative to upgrade our room and gave us a check-in gift, which made us feel very warm. The breakfast service was very good. I was very satisfied with the dining environment and food. I will stay here again next time. !
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 【自然之音】【智能客控+免費投屏】【近柳巷銅鑼灣國際購物中心】尊敬的賓客: 非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。