Chateau Star River Hotels in Taiyuan

Shanxi Hotel must be given a five-star rating. We arrived very late at night, and the hotel was already lit. The courtyard was ancient and the hotel lobby was magnificent. The service staff checked in very efficiently and quickly, and the service attitude was very excellent. The breakfast and Chinese buffet was very high-end, and the food and drink met the tastes of all parts of the north and south. It is very close to various attractions. We strolled to the bell tower. On one side of the hotel, you can enter Wenying Park, where you can see the scene of Shanxi people exercising and relaxing. The hotel helped to take the luggage to the car after checking out, and the service was thoughtful. The important point is that we lived on the second floor and it was very quiet, without any noisy sounds, and the sound insulation was very good. The shower was a little smaller, but you can call the front desk. It was too cold. It rained on the day we came, and we didn’t pay much attention to bathing, so we just took a shower. Satisfied, and will tell friends who come to Taiyuan to choose Shanxi Hotel first.

This is the best and value for money hotel I stayed in last 12 days trip from Beijing, Datong, Taiyuan, Pingyao, Xian. The room is nice, breakfast is good, hotel room even provide you with a washing machine in tge room with detergent free. Highly recommended and great for longer stay. Cheers

Hotel is awesome, located near the airport, staff is very helpful and polite,

Facilities: The room is equipped with a humidifier and Xiaodu Xiaodu, the whole house is intelligent, the bathtub and shower water flow are relatively large, very good! Hygiene: The house is clean and tidy, the room is cleaned in time every day, the toiletries are complete, and the mineral water is fully replenished👍 Environment: The hotel is very conveniently located, next to the Shanxi Merchants Museum, and a few minutes' walk from Food Street, Bell Tower Street, Causeway Bay, and Liuxiang. It can also be reached by cycling in ten minutes from Wanda Plaza and 20 minutes from Shanxi Museum. You can also see the Fen River in the room. Service: We arrived at around 7pm on the second day of the Chinese New Year. Parking in the parking lot was very convenient. There were security guards to help guide parking. The waiter who entered the hotel gate was very friendly. He asked me to help him with my luggage. 👍We checked in on the fifth floor of Building B. Miss Guo Yuanxin at the front desk had a great service attitude and gave the children a small gift. She also helped us solve personal problems in time. 👍The breakfast was also very complete. It might be because of the Spring Festival. The children received a small blind box in the morning. On the third night of stay, they received a surprise when they returned to the room (Figure 7). The hotel is really thoughtful. 👍Welcome fruits: There are many kinds and they are very fresh. Shanxi specialty snacks: There are many kinds and they are delicious. Finally, I would like to thank Guo Yuanxin at the front desk and all the staff who have been serving us during our stay. Your service made me feel at home. Thank you and I will stay here again if I have the chance!

I came to Taiyuan temporarily for one day and booked a reservation at the Shanxi Hotel next to Yingze Street. I was upgraded to a business floor with a relatively new decoration. It was clean and tidy. I was very satisfied.

Now when I go out, I prefer Hilton Hampton, which has quality and acceptable price. It has children's slippers and toothbrushes for convenience. The breakfast is also of high standard, combining Chinese and Western with local characteristics, and there are many choices. This hotel has convenient transportation and free parking. It is not far from Taiyuan Station and various attractions in the city. The room is clean and tidy, and the bedding is very comfortable. Xiaoxiang and Xiaolin at the front desk are also very service-conscious and upgraded the room type👍

The hotel is clean, spacious and bright, with convenient facilities and excellent service. The hotel service is basically responsive to all requests. The room rate is affordable, the environment is beautiful, the room is very clean, and the bathroom is separated into wet and dry areas. The hotel front desk is very enthusiastic and the service is thoughtful. They took the initiative to upgrade us to a larger room. We were very satisfied with our stay and it is worth recommending. The restaurant is also very good and the food is very rich.

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Although the hardware of the hotel is a little old, it doesn't affect anything. It is indeed like what netizens said, the hotel undertakes some government reception, so the service staff is very good, from the lobby to the guest room, all the services are very satisfactory. We stayed in the standard room 726, and the guest room service staff Xiao Zhao on the seventh floor was even more considerate. Seeing that we brought our children to check in, he took the initiative to send the children's toothbrush and toothpaste. The next day we went out for a day of fun. The service staff saw the cup I put in the room and took the initiative to place the cup brush. Seeing that there were washed clothes in my bathroom, he also left laundry detergent. It was so considerate. With this service, it is right for guests who are playing to choose this hotel. In addition, the breakfast was very good.