CityInn Hotel Taipei Station Branch II

This is my first time staying here. It is very nice. The room is very comfortable and the cleaning service is provided every day. I will come back to stay here again when I come to Taipei.

It is the first time we are staying at CityInn Hotel Taipei Station Branch II and it is conveniently located nearby the Taipei Main Station and Bus Station. On the first day when check in, we receive warm and genuine greetings from the service staff stationed at the reception counter. My friends and I were impressed by the excellent service provided by the staff (led by Lilian and her team mates Nancy and Aria) who provided as a insightful introduction to the premises and amenities available in the hotel. They helped to look after our luggage before the check in timing at 3pm and recommended us to some of the popular food spots around the vicinity. Afterwhich, we collected the room cards from them timely at check in counter without any delay. The room was sparkling clean and room amenities were all avaliable for us. There were also a self service pantry area where you can choose your drinks (coffee or tea and water dispenser) and light snacks such as biscuits and bowl noodles (after 10pm) were provided free of charge. Kitchen utensils as well as Freezer, Microwave and Oven were also made available for in house guest to use 24/7. We were also delighted to know that there is a on-site laundry room where we can wash our laundry which is especially user friendly and helpful as we were on a long trip with soiled clothings. They even provided both the washing machines and dryers as well as the detergent powder. It was so convenient and homely for our 3 days 2 nights at the hotel. Special shout out to Debby (night shift staff) who advised us on the aircon issue we had on first night on how to adjust the right temperature and also Aria assisting us with getting the engineering team to fix the air con on the next morning. Debby thank you for also doing the night shift and maintaining the cleanliness of the pantry in the morning. Lastly, we will like to thank the service team for their excellent service and great hospitality. We are deeply touched by the genuine service and surprise little gift for our friend's birthday. (Thank you Lilian and Kenny and team) Keep up the great work and stay passionate in what you do.

Location is great and service is great too. There was maintenance in the hotel (was informed about it at time of checked). Booked a room without window, maybe hence a slight smell in the room?…will book in the future a room with a window. The room itself was clean (but too dated to my taste).

Stayed 4 night, the location is 👍🏻 will stay this hotel if travel Taipei again👍🏻

Excellent service and location.

The staff are friendly & helpful!