Hotel Spa di Sydney

I frequently stay in hotels in Sydney, and this has been the worst experience. First, I booked a twin room, but when I arrived at 5 p.m., they gave me a double room. When I went downstairs to request a change, they said I had to wait. After complaining, they finally gave me a twin room, but it was the smallest twin bed I’ve ever seen in all the hotels I’ve stayed at in Sydney. The next morning, when I left, I forgot to take a T-shirt that was hanging in the wardrobe. I called the hotel the same day to ask about it and was told to wait. After waiting for a whole day, I called again, and the security team said they couldn’t find it from their database. How ridiculous it is! Overall, I will never stay at this hotel again!

1. The hotel is in a very good location, convenient for taking the subway, shopping or eating. 2. The room is clean and comfortable, with a complete gym and swimming pool sauna. 3. The receptionist is very professional and friendly. I particularly like the Korean receptionist (Jooeun). She is cute! I wish I could be friends with her, and I regret not asking to take a photo with her.

Stayed in a heritage room for the third time over the last 15 years and the rooms are showing there age. Also maintance is lacking. 8 inch crack in basin, a builder has written 20/07/20 behind glass in toilet , presumably before it was completed for the Olympics. Door hardware loose and crooked. General appearance just above shabby. No a/c in foyer during the two night stay, meaning enjoying a drink was a sweaty affair. Broken awning about breakfast restaurant. Looks shabby now.  No one I say appears to do any cleaning.  Disappointed for what is supposed to be five star and cost $492 per night. Can’t justify going again.

We loved the location as it was close to everything. We had an amazing view of the harbour. We also got lucky when they had a fireworks display at the harbour, we had the perfect room for it. Happy that we were assigned to a high floor. The construction was a bit of an eyesore but we still enjoyed our stay.

The hotel is easily accessible from the train station (as it is a slight downhill). The staff, from being met with a wide smile by the concierge to the check-in staff, are friendly, professional and just a joy to interact with. The rooms are well appointed, bathrooms absolutely spotless and the bed was very comfortable. Breakfast is good, but very few Asian options available. It should be noted that Google maps is not truthful about the fact this part of Sydney is ”mostly flat”... so walking shoes are a MUST as the hotel is so very close to a number of wonderful places to see, explore and enjoy a meal.

No water bottles, only for premium members, tiny king bed room, unbranded coffee and tea sachets not worthy of a 5 star hotel. Couldn’t sleep because of the cars noise even though we were on the on the 9th floor. To be honest not worth the money.

Excellent service, great breakfast, immaculately clean. Furniture was bit worn down but everything else was perfect.

Totally enjoyed our stay at the Sheraton. Spent my birthday here and totally appreciated the birthday cake we received from Manager - Melanie . We were also lucky as we were able to get an early check in. Will definitely stay here again. It’s the best hotel I have stayed in , in Sydney . - Hannah

Very interesting hotel with unique decoration and large space. The location is convenient, next to the theater, in the central area, just around the corner from the main road, and you can shop downstairs. Next to the Lotte Duty Free Shop, nearby is the City Hall, the Park Fountain and the Cathedral are not far away. It is a 2-step walk to Darling Harbor and Chinatown, and there are a few tram stops to the Opera House, which is great!

Location is good. We have group of 7 people, stay 5 nights, they only provide one time cleaning on day 4, on this house keeping they forgot to clean up master bed room and toilet, they explained because of some personal stuffs in master bed so they didn’t clean it but not sure why they don’t clean the toilet. Besides, they forgot to refill some towels, box tissues, toilet paper, shampoo, body washes and tea bag which supposed should refill automatically during house keeping. But hotel will send anything that missing when we call.