Hotel Spa di Sydney

The staff at the reception during check-in was very friendly and helpful. There weren't any disposable slippers when we checked in and thought it's part of the saving the earth efforts. Then there were no bath salts for the bath tub. To our dismay, one of the drinking glass was chipped. We were worried that the kids may cut themselves so I left a note to change the chipped glass before we left the room in the morning. Then we returned to a room with sllippers and bath salts and the glass changed. Wondering if the slippers and bath salts were a miss from the housekeeping or the hotel threw them in to compensate for the chipped glass. Anyway, the amenities were not replenished fully for the following days during the stay. Slippers were not replenished even when we threw away the dirty and wet ones. Bath salts were not replenished on certain days so such inconsistencies were not very pleasant for the price we paid for a high end luxurious hotel. A disappointment to be honest. Maybe Fullerton Hotel needs to retrain their chambermaids to be more attentive to the details to uphold the reputation of the hotel.

Great location but a bit pricey for the hotel. Not quite certain it qualifies to be a five star hotel as I have stayed in many hotels across Asia and Middle East. Breakfast buffet was not up-to scratch to my standards. Omelette order is taken privately by the waiter rather than seeing your omelette jn action. Pastry variety was okay. There was no official coffee station as order is taken on arrival. Good this was children under 12 are free.

We chose this hotel for its location. Just step outside and you can hop on a tram to head down to Circular Quay or up towards Broadway. Great view from room too. The hotel was very clean; the foyer, the elevators, the hallways and the room. The extra bed for our teenager was very uncomfortable and certainly not worth the quoted $110 per night. We had to ask for extra towels/cup/glassware as there were three of us in the room. The main bed was comfortable but one of the legs/wheels was broken. The main television in the room did not work at all for the first 24 hours of our stay due to a ”global network failure”. It was only after this was fixed that we were able to discover the amenities/facilities offered by the hotel. Complimentary water bottles were only replenished once in a three-night stay, and used glasses were not always replaced/washed by housekeeping. The staff were pleasant enough but I expected a better overall experience staying at Hilton Sydney.

No water bottles, only for premium members, tiny king bed room, unbranded coffee and tea sachets not worthy of a 5 star hotel. Couldn’t sleep because of the cars noise even though we were on the on the 9th floor. To be honest not worth the money.

The hotel is easily accessible from the train station (as it is a slight downhill). The staff, from being met with a wide smile by the concierge to the check-in staff, are friendly, professional and just a joy to interact with. The rooms are well appointed, bathrooms absolutely spotless and the bed was very comfortable. Breakfast is good, but very few Asian options available. It should be noted that Google maps is not truthful about the fact this part of Sydney is ”mostly flat”... so walking shoes are a MUST as the hotel is so very close to a number of wonderful places to see, explore and enjoy a meal.

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”. Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!

Excellent service, great breakfast, immaculately clean. Furniture was bit worn down but everything else was perfect.

Prefect view, especially on Saturday for the fireworks. Took 30 mins to waited for check in tho. Somehow there were a lot of people on that day.

Totally enjoyed our stay at the Sheraton. Spent my birthday here and totally appreciated the birthday cake we received from Manager - Melanie . We were also lucky as we were able to get an early check in. Will definitely stay here again. It’s the best hotel I have stayed in , in Sydney . - Hannah

1. The hotel is in a very good location, convenient for taking the subway, shopping or eating. 2. The room is clean and comfortable, with a complete gym and swimming pool sauna. 3. The receptionist is very professional and friendly. I particularly like the Korean receptionist (Jooeun). She is cute! I wish I could be friends with her, and I regret not asking to take a photo with her.