Hotel dengan Kolam Renang di London

Tried this recently opened hotel in London. The check-in process was very slow, with a two hour wait before the room was finally available. The room was very modern and had a very nice bathroom. Unfortunately, several sockets were not working (a known fact according to the front desk!) The room had a ”terrace” which was actually a narrow balcony with high concrete walls that you couldn't see when sitting outside The scenery, and no room to breathe. I'm not very interested in customers, especially in customer feedback. Overall, I'd say it's really not worth the price.

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

Food amazing, staff amazing. Gym brilliant. Location is just perfect. My only feedback was pool too cold and the bathroom in our room. 407 needs a refurb to be up to the standard of a hotel of this standard.

The hotel had a great location. Very clean room. Good breakfast. However my room was very small. The swimming pool is small and doesn’t look the same as on the photo. The water in the pool seems to be not clean enough. Overall the hotel is overpriced.

Absolutely amazing visit for my Girlfriends Birthday. The team really went to town organising an amazing room with balloons and cholocates. The check in team were soo friendly and even let us leave our bags early before we checked in to allow us to go out for lunch. Absolutely incredible stay, I can’t wait to book my next visit. The spa facilities were amazing the the swimming pool was very clean and fresh towels provided. I couldn’t recommend this hotel enough. Thank you soo much, you made our stay very special.

Amazing bed, comfiest I've ever slept in! Black out curtains too for the most amazing sleep. Reception kindly saw my mobility impairment and changed my room to an accessible one. Room included some water, espresso pods and shortbread, and dressing gowns and slippers. Gorgeous view.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

The room facilities are indeed high-end and exquisite, and the bed is very comfortable The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin). However, the service feels not as warm and sincere as Wenhua

The air conditioning is sufficient and the bed is very comfortable. The room is small but the location is great. The front desk service is very professional. I don't eat breakfast at the hotel. The front desk recommends a coffee shop.

Excellent location next to Towerhill underground station. A short walk to the Tower of London and surrounding attractions. The buffet breakdast is really good in terms of choices and quality of food. The gym is well-equipped, and the indoor swimming is big. It's a pity we didn't have time to enjoy those facilities. We like the room's windows that can be opened. We let in fresh cold air at night and were able to sleep really well.