Suzhou Citadines Xinghai Apartment Hotel

Locations was convinient , 15 mins walk to the downtown. It's clean but if I compare with their hotel Citadines in Shanghai this one is a little bit older so I will rate with 3.5/4 stars only. Breakfast was nice tho , we had a chance to eat until 10:30am which was amazing since we wanted to sleep a little bit longer.

This was my go to hotel in Suzhou for location and price. The room facilities are excellent - with a fully equipped kitchen. The rooms are not modern but have a dated charm - there is also a window in the bathroom and a bathtub for those that like a soak. The breakfast is above average. My one complaint AND IT'S A BIG ONE! In the executive studios the bathroom doors have been wedged open - this is clearly a privacy issue but also the kitchen is next to the bathroom. No-one wants to stare at a toilet while they are cooking lunch. What were the management thinking - ruining a perfectly good room! A couple of stars knocked off until that issue is sorted!

Very friendly staff, very clean, good size living area and kitchen, comfortable bed and great breakfast, highly recommended

Good standard services and hotel room. No complaints about the affordable price. Good breakfast.

The place provides the bare minimum service. The rooms were not spacious; I mean, you cannot feel that the room is at the mentioned size. The bedroom was very small. The view was not that good. The gym is just 2 treadmills and some random dumbbells in a small room.

If you’re looking for a perfect 4 star venue in the city centre then look no further! This place is a good bargain all round the year and even in peak seasons. I am going to split my review into sections so bare with me. 1) Rooms: The outdated the rooms need a serious paint jobs and the couch is quite “scratchy” material wise. Despite the interior eye sore, the flats are quite cosy with everything you need. Scenery wise , those who aren’t afraid of heights request the balcony rooms ! Maybe they don’t have the views of the shanghai centre shopping mall but the evening breeze did put me to sleep like a baby! Also the television was well packed with nostalgic movies , I really enjoyed the entertainment. Although the TV volume doesn’t go too loud , I guess it’s good respect to the neighbors some of who are long term tenants. 2) Service: Impeccable. The people here, although clearly overworked are so nice! The housekeepers are all so wonderful ! They were the ones who let me come back to a clean flat everyday , really it was a piece of home with a whole lot of help! For shampoos and conditioners and shower gel you would need to let the front desk know you need it, so please keep that in mind! 3) Breakfast: Just enough for survival , I’m quite particular about my tastes in food where the buffet options were too less and unfortunately not too tasty. But I was able to survive…I really hope they can fix this though cause the place although cheaper than others isn’t exactly cheap as well. If you want a good breakfast spread , you will be left heavily disappointed. There’s a lot of cost cutting the hotel group has done and it’s obvious…I hope Ascott takes this into consideration cause it’s not good to have better hotels around the world but keep smaller cities forgotten and tightly budgeted!! Suzhou is quite expensive than other cities due to the constant influx of tourists. I don’t usually write much for my reviews but In this case I seem to care after seeing the overworked hotel staff and the poor conditions around them. Come on Ascott do better. I initially was tempted to give a 3/5 review stars but it’s the people that pushed it up.