Surfers Del Rey

We are longtime customers who won’t be staying there again. When we first arrived place looks very rundown. Very disappointing with all the beautiful palm trees cut down and taken away. Advertise rooms with Foxtel but when arriving, we were told the Foxtel has been disconnected, but why is there a box in the room, then? Manager advises the room has a smart TV but the TV was an old plasma. TV remote didn’t work. We called the manager advised will call back never did. Wi-Fi didn’t work. Main bathroom shower roof and wall was full of mould. Smoke protector keep beeping wouldn’t stop. Glass sliding door to the balcony hasn’t cleaned from previous guest as it look like they had young kids fingerprints everywhere. After 2 years The spa still wasn’t working. Couldn’t use the pool or barbecue area after 6 pm. Next year, we are looking for a new place to stay unacceptable!

Room above party all nite loud Builders doing repairs outside 630am Ants in kitchen Internet failed on 2nd day Rang advised nothing done came back from day out still ants everywhere and no internet

Great spot, just get ya wifi sorted

as soon as we walked in smelt terrible, bed are so uncomfortable, you can feel the spring when you lay down, no water was in the pool on hot days, floors were sticky as, dirty utensils. don’t recommend for anyone

Inside is old style but clean. The checkin process was not ideal. There was no response for 53 minutes whilst the family and I waited on the footpath. The number on the building isn’t connected and the one that works wasn’t getting answered. The pool looked good in the advert but u get here and it’s empty and non useable

The place was full of mold, dirt slime and grime and floors walls etc

Amazing friendly staff and easy

The only issue was there was no elevator. Had to climb 3 flights of stairs with luggage.

Great location and property. Service was exceptional also. Thanks so much