Hotel Diamond Plaza

My stay was not pleasant as they asked me wait before check-in at the reception nd while check in they gave me a long list to check each and every thing available in the room and told me if any spot get dirty they will charge for that. When I noticed the room it was already dirty. There were many derty black and brown patches on the pillow, bedsheet, and other places. I also told them that the electric switches are broken and the lights are not working for that the fine was around 900 rupees. It was not all, I noticed cockroaches are roaming around the roam and the room was not good as charged to me. I told them that please change the room. they were not ready to change. After 4 hours I told them I going and check out my room, they asked me wait in the room and in the loby.

Good to stay good room service so clean rooms

I was charged more and the hotel had also didn't co-operate the extra stay, didn't gave appropriate discount as mention on your itinerary. Had a very bad experience with hotel diamond plaza. And the manager behaviour was also like road side hooligans. (1) our package was with breakfast, but they didn't, (2) bathroom tapes were not proper, with had bath with cold water, in winter time, room no 305 or 304, (3) i found khatmal on my extra bad on first night. (4) room cleaning services was not done unless we call them for several time, they didn't ch-ages the bedsheets when i called room service at 10:30 pm. As it was not changed in the morning. (4) we have to argue a lot with the manager for 1hrs when check out at 11:30pm. And we were late to our destination to mumbai. (5) i discussed the itinerary with your assistant about the changes and charges you had charged for 2night from 30 january to 1 feburary 2024, was more then my previous booking of 3nights from 30 january to 2 feburary 2024. She told me and gave me apology and told that hotel managing will co operate with you, but hotel management didn't satisfied us. End the behaviour was very much disturbing and terrible in front of my family.

Overall a good stay. Rooms are a bit small but that’s ok for a solo traveler who is in surat for business.

It’s a good stay, room is small not that much spacious overall good

Hotel near by railway and bus station, staff is very polite, room are neat and clean, food is very tasty