Temukan Hotel Bintang 3 Terbaik di Hamburg

比較乾淨整潔的德式酒店，床太軟

We stayed at your hotel for 18 nights in total as we were visiting our son and his family for the Christmas holidays. He lives nearby so this hotel was VERY convenient. The housekeeping was exceptional and we thoroughly enjoyed the hot water and pulsating shower in the bathroom. We were disappointed that there was not a coffee maker/kettle in the room. We were also rather disappointed that the full breakfast buffet on a couple of occasions did not have the hot items readily available. We were able to order individual servings of such items but it was not the same as being able to freely pick and choose what we wanted. We also noticed that the hot drinks that were dispensed from the machine were NOT hot at all and just merely warm. The front desk staff were friendly and courteous at all times. We will definitely stay here again the next time we visit our son in Hamburg.

We don't know have to go to other hotel to check in and get the key. It would be great to have the information when making the booking. It's really annoying when we have late arrival and rainy day, we still need to carry our luggage to other hotel and come back. Also, they have few homeless sitting in front of the entrance. They are nice and polite but I still feel unsafe. I have paid for the Breakfast, but the reception said didn't see it in my booking. He was kind and maybe can feel that I am already exhausted and anger. He just gave me a Breakfast voucher and WiFi password. If not I think I will have a long waited until he found out the package until midnight. Breakfast have to go to the hotel which we have checked it.