Hotel Grand Mumtaz Towers

Service was good. All staff was friendly and cooperative. Dinner and breakfast was of a high standard. Rooms, washrooms clean.

Very poor and horrible experience. room was provided that too a used room was provided with other guest luggage in the room. Room was smelling badly. The washroom was not cleaned and sanitized.

A hotel inside a shopping complexes. The whole complex was shabby and cold. When we arrived the receptionist had poor understanding of English. The hotel was completely empty and the restaurant had a sign saying “Opening Soon” printed on paper and stuck with tape. This was like a warning of a poorly operated establishment. Rooms: Warning Noise: look outside your window and check for the generator next to it. The first room we were put in was right next to it. When I asked to move they said it was not a problem it will be off in 30 minutes. It did go off but we had to bear that noise for too long. Warning Cold: the room was like a fridge. It is large and sparsely furnished. There was no way the heater/AC was going to make it bearable. After two hours of complaining and multiple visits by “technicians” and other foolish people they moved us to a smaller room where at least a tiny bit of heat was coming from the heater/AC. They supplied another tiny fan heater and by about 11pm the room was bearable. The bathroom remained like a fridge. Warning Dirty Bathroom: the bathroom had long hairs in the sink and on the floor. You could see dust in various places. The water that filled the bucket was yellowish! Rusting pipes or worse? They didn’t switch on the hot water so we had to ask them. It obvious there is some pressure pump on the hot side but none on the cold supply so it was difficult to get warm water. It was either scolding hot or freezing with a tiny movement of the adjustment. Warning Restaurant: the place had a forlorn and empty feeling. All the tables had a layer of dust which showed that they had no guests for a long time and nobody expected they would come. The food was pathetic. Service: this place was like a comedy sketch. The characters were surly and not at all understanding to the meaning of dealing with guests and seemed completely oblivious to the obvious failures as though this was normal and to be expected. The owner must be loosing in crores their investment in this pathetic attempt at running a hotel.

Great place for stay, the food is really nice and the staffs are very good. Great place to stay in kashmir. We are 15 people but they have provided us a great service really happy with their behaviour and service

It was a good experience in hotel mumtaz. Staff is so friendly n cooperative in nature. Good service. Location of the hotel n it's view is good. Overall best experience. One must try.

Found very poorly maintained toilet and fan, fan was making noise. Toilet tiles not properly slopped, always 2cm water collected in toilet surface making stay uncomfortable. Bake fast found ok.