Hotel Spa di Qingyuan

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

’ve been here just once. I had a good memory, so I reserved this hotel again as my sibling came to GZ from Korea. I booked two different rooms, one of which has a balcony with a private pool since recently it rained so much, which might not be able to let us enjoy outdoor pools. 雷欣 (lei xin) is a person helping us while staying here. On the first time only my family visited, no one came to us and tried to explain the place or any other things, but this time two women who are pretty good at English guided us and tried to explain the place, which made me communicate and understand them, even if only my husband can speak in Chinese. The room rate is reasonable and all condition is perfect for family travelers. I am willing to visit here again.

I thoroughly enjoyed my overall experience at your establishment. The staff was courteous and cooperative, and the facilities were excellent. While the breakfast service was a bit delayed, I understand that these things can happen, and it didn't significantly impact my stay. The food quality was good, although I would appreciate a bit more variety, especially catering to the preferences of international guests. I look forward to returning and experiencing more of what your wonderful place offers. Thank you!

# Clean and Tidy # # Room Spacious # # Location Very Good # # Service Very Good # Today is the second time I stay here. The parking is very good. There are charging piles for free laundry. There is a parking lot at the back and an underground parking lot. You can see Qingyuan. Beijianghe, the room is very light and ventilated, the air is very good, the bed is very comfortable, I wake up in the morning and all the sleepiness of the day is gone

2 meters 4 bed! wide enough and comfortable! The water is big! The shower is very cool! Great location! It is convenient to go anywhere! Shampoo is very fragrant! Royal rose shampoo! We bought 2 bottles! The front desk is very intimate! Help us fight for the best price! The front desk brother and girl and the cleaning staff are very friendly! Special praise!

Environment - **Beautiful garden landscape**: The resort adopts a garden-style layout, beautiful environment, fresh air, and is praised as a ”natural oxygen bar”. - **Clear water in the hot spring pool**: The hot spring water comes from deep underground, rich in trace elements, clear water, good hygiene, and the hot spring water is replaced every day. #### Facilities - **A wide variety of hot spring pools**: There are many hot spring pools with different functions, such as milk pools, ginseng pools, fish therapy pools, etc., to meet different needs. - **Complete leisure and entertainment facilities**: Swimming pools, children's playgrounds, gyms, billiard rooms, etc. are provided, suitable for tourists of all ages. #### Rooms - **Good balcony view**: The room balcony has a wide view and you can enjoy the beautiful garden. #### Catering - **Diverse buffets**: Breakfast and dinner buffets are rich in variety, including sashimi, hot dishes, desserts, etc., but some guests think the breakfast is average. #### Service - **Good service attitude**: The staff are warm and thoughtful and can solve problems in a timely manner. #### Transportation - **Convenient transportation**: Close to the Yinzhan exit and Yinzhan station of Guangqing Expressway, it is very convenient to drive or take the urban rail. Overall, Qingyuan New Yinzhan Hot Spring Resort is a good place for leisure and vacation.

The environment is good in the southern city, and the overall money is very worth it, giving us a lot of reasons to travel again. Must be five-star praise hahaha, the location is particularly good, there are Qingyuan specialties nearby, great stay experience, clean rooms are also very large, equipped with sports center, fitness equipment, swimming pool exercise super BANG, great!

The environment used to be okay, but now it's a bit in disrepair, the recreational facilities at the back are abandoned, and the beach chairs break when touched. It takes 40 to 50 minutes to walk on a mountain road from the city, which is a bit far, and life is not very convenient. You have to bring your own food and everything. There is only one small shop nearby and nothing is sold.

Very good, very satisfied.

The hotel service is warm, clean and tidy, the room is warm and spacious, the hotel is in a good location, the room cleaning staff is also very kind, the front desk staff is very warm, the room price is very affordable, cost-effective! What I got was a comfortable and pleasant stay.