Ulasan Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca

I have just come back from this wonderful hotel and despite reading some negative reviews I couldn’t find anything to fault.This was our first stay her and really loved it. The staff are so lovely and it’s very noticeable how they have been trained to speak to guests. Nothing is too much for them,from breakfast staff..Paula who well fell in love with was just the most delightful girl who had the time to chat and nothing was too much for her. Pedro one of the concierge was a delight too telling us how he had been with the hotel for 31 years..You could just tell he was a long lasting employee. The pool staff were very accommodating,getting you towels and always helpful to move your umbrella into the shade! We checked in quickly and waited for our room as we were early so had a lovely light lunch at pool cafe. Good choices of food and drinks,nicely presented. Our room was on 7th floor and had a nice balcony to the side of the hotel so we got the sun in the morning. Bed and pillows were very comfy and have fallen in love with the BYREDO products in the bathroom which were amazing.Good bath,shower,large bath towels and excellent hot water and good water pressure.plenty of bottled water every day in room as there is no shops in walking distance of hotel.Hair dryer was excellent too.Breakfast was excellent and very high quality food,fruit,homemade granola and amazing types of breads . Lovely cakes and beigles,smoked salmon,smashed avocado and excellent cheeses and of course any egg you wanted.Also a selection of different yogurts and milks.The fruit selection was of highest quality.You went inside to get the breakfast in two areas but we ate outside.only the first weekend was it busy so had to eat inside. Breakfast is on till 11 am every morning which we really liked. Also the tea was excellent,fresh tea brewed in a pot,very good indeed and good latte coffee.My only minor comment would be I feel they need to install a hot water/coffeemachine to quicken the service to get your drinks. There is a bus stop outside hotel for 2 euros. The bus comes every hour at 15 min past the hour. It stops right outside El Corte Ingles in Jaume 111 and took 20/23 min. Coming back to be honest we picked up a taxi which was 11 euros.DO NOT use UBER as they charge double the price. Much cheaper to get taxi in street in Palma or order a taxi from hotel if you don’t want the bus.Sun loungers were easy to get at pool and no need to reserve early.They were also very comfortable. We ate in the hotel restaurant which was outstanding. Very high quality fine dining food which was beautifully presented on lovely crockery. Often you could hear the live music from the bar which was lovely as you were having dinner but the music stopped at maybe 8.30/9.Again staff were well trained and service was good.hotel has lovely inside/outside bar too. We had a welcome party a few days after we arrived and met with the General manager.lovely canopies were served together with a selection of cava/