Arrived with my fiancé thrilled to finally see our wedding venue to find the beautiful gardens they advertised and sold to us for the backdrop of our wedding was completely removed without any prior notice, replaced with a barren landscape and black fence. The property is unkempt, broken rusted railings, dead decaying flowers, short staffed, paid outsider events supplement income which hotel guests have to pay to attend while losing access to hotel, weird owner of the property who intrudes on your stay (and cautioned us not to get married as he shared his divorce whoas), no chef - you'll find the hotel manager making your omelet while he avoids customer complaints. The property is outdated, molded showers, dilapidated and uncared for. They pocketed our deposit despite changing the complete facade of their hotel, are unresponsive and dismissive and it's simply not worth the time or money. Sintra is gorgeous and provides no shortage of hospitable, charming and memorable stays - Casa Holstein is a joke.
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