Four Points by Sheraton Singapore, Riverview

Clean comfy nice view room but there's a lot of flaws on ground. Specifically looking for a hotel room with bathtub for a self retreat and i chance upon this hotel via trip.com and it stated in their promoting platform shows that a premium room does come with bathtub and with a location between level 5 to level 21.Sadly, that is not true. Contacted the hotel general services 4 times in 30min and all they told me the front desk line are engaged and will TRY to link me up. I have to literally touch nothing and just sit at the room sofas to wait for their calls. Its so not efficient coming from a 4 stars rated hotel. Finally manager bella called. Proclaiming there is a miscommunication between the hotel and trip.com. Bathtubs are only available at HIGHER levels. Using words OUT OF GOODWILLS to offer me a room exchange. Why does it turn out that im being blamed for all this? They could have check me out and ask trip.com to refund me. Cause its clearly stated in trip.com pictures that bathtubs are available and their rooms assigned stated between level 5 to 21.how high levels/ room types may i know does this hotel have a bathtub!? During check in, theres only 3 counters in services with super long and not moving ques. I was actually very delighted to see 4 mac desktops with payment machines which can aid us to skip the que to do a self check in.It's a flopped. The system doesn't recognize my booking details and it ask for a full deposit to complete the check in. Frustrating/thankfully, the payment machines are out of services i guess. It doesn't lit up at all. SO, after spending so much time following all the instructions from the self chek in kiosk, i have to abandon the processes and join the long que. Not very efficient. Oh, the rooms are not ready upon check in timing too. I have to wait for 30min. Im quite grateful that the staff did look for me to pass me my room cards. Next, paid for a breakfast buffet at four points eatery. Variety of food choices and quite tasty. Very friendly indian uncle running around in sweats assigning seats for diners. But the dining crowds are horrible. Its so chaotic, as if im standing in a mid of kopitiams.Some diners literally scopping out food from trays out of their plate capacities and end up throwing 50% of it.Half way thru my meal,my personal space was breech. The crowds grew so big that is like out of control. I was approached by a stranger with plates and drinks on his hand to share my table with him. Approached the waitress and was told its fullhouse, they have no choice and i have to accommodate it. So yea, its SUPER uncomfortable. Im not here to get a hawker dining practice. Its just too stressful.

Normal hotel so far so good clean room cozy bed and pillow had a good sleep !!

The place was generally well kept and clean. The staff were friendly and able to accommodate to our request for an interconnecting room, subject to availability. We didn't get to use the facilities due to the current period. We were provided free breakfast and $88 dining credit. The food was expensive but portions quite generous. The Asian cuisine was better than the western. Just a point on the seafood aglio olio that the menu stated tiger prawns but it obviously wasn't and the chef just insisted that the prawns shrank. The spaghetti was quite tasteless too.

Great river view! Enjoyed the peace by resting at the pool, while kids had a lot fun in the gaming room!

Best in class, warm welcoming receptionist, clean and big rooms

This is not the first time I have stayed in this hotel. But this time around, its a bit disappointing. The check-in time stated is 2pm. I reached the hotel around 3pm with my son. I was told that the room is not ready yet and was told to wait at the dining area and once the room is ready they will look for me and let me know. At the same time, I was given a coupon for a complimentary drink. When I was at the dining area, I realized that the coupon is only valid for ONE drink. I am upset that the hotel could not afford 2 drinks for me and my son. That is really upsetting. I waited until 3.30pm and no one came. I have to go back to the reception to check if the room is available. Only then did they give me my room key. I am not a petty person but this is not some 2 star or 3 star hotel and I am not expecting this. I am not coming back.

everything is good , I stay in four points whenever I come to Singapore , but the service personnel seem to be divided into two groups , the normal basic staff such as bellboy, cleaner, restaurant waiter and the “high level” management staff such as check in counter staff and floor manager. The normal staff is perfect , good service and well response they do smile a lot . However the high level management , who actually represent the image of the hotel , they do their work professionally but that is that , no smile no good responding , only work as a machine. They done their job but that is that

Got the riverview room, very nice view. Room is very clean and the size is right. Good spread of breakfast choices provided. Overall I give Four Points Sheraton Riverview an excellent!

front desk officer not welcoming, not worth small thing become close up and big