Ascott Orchard Singapore

服務非常一般。本來訂錯了，2小時後發現想取消，結果攜程溝通無效。我衹好酒店前台詢問，孰料小姐姐態度非常強硬，不能退不能改。所以想訂的朋友要小心了，這家酒店一點餘地都不留，哪怕我是它的常客。反正下次不再訂了。 基本沒啥服務，簡單送送毛巾搞搞衞生而已，其它就別指望了。另外早餐很單調，衹有Kith，天天千篇一律。

Service was good. Checkin was smooth and all enquiries answered. I love the huge pillows in the room. Nice view of pool. Impressed by the kitchenette for its cutlery and plates/bowls/glasses. Furniture was a little worn out ie bedframe. Room service by Kith was delivered promptly but in a paper bag rather rather than hotel plates. Overall a peaceful hotel stay and I enjoyed the nice hospitality.

I booked a 4 nights stay for my dad who came to visit our family for Thanksgiving. Location is great and convenient, right in the heart of Orchard yet not too crowded with people, also connected to Paragon and other shopping malls are within walking distance. It’s wonderful, especially during this season with the Christmas lights installed along the streets. Amenities provided are alright, just the basic necessities. Cleanliness is great, including the gym and pool. However, we’re very disappointed with the service of the staff. Firstly, the chair in the room had shaky legs and I requested for a change of chair over the room telephone, but the staff could not understand English well and did not know what we’re requesting for. I went down to the reception counter and spoke to the other staff stationed there and they simply nodded their heads. Nothing was done to replace the damaged chair. My elderly dad could have fell sitting on the damaged chair potentially. Next, when I went to pick up my dad upon checking out, I temporarily parked my car at an unblocked corner outside the hotel lobby, but was shouted rudely but the security staff and being chased away. Overall, I would not recommend the stay at Ascott Orchard unless having great service is not of importance to you.

Second time with Ascott, had a very relaxing and healing stay. Room was super clean, location was very convenient, took 5 mins on foot to reach takashimaya. Wil definitely book with Ascott again!

Very clean, very good location, worth the price for a very spacious room for friends compared to other very cramp rooms. Good service as well. Downside, no complimentary parking for guests.

駅からは15分ほど…（オーチャード駅） チェックイン時間の2時間前に荷物だけ預けるつもりでホテルに行きましたがそのままチェックインをして部屋に入ることができました！！ロビーには無料でレモン水やコーヒー紅茶、青リンゴが置いてあるので休憩することができました♪ チェックイン後も部屋のある階に上がると荷物とホテルの方が待っていてくださりそのまま部屋まで荷物を入れてくださいました！！ 部屋もとても綺麗で文句なしです(≧∀≦) 調理器具はフライパンとお皿がないのでそこが注意かなと思います…

The hotel was very well located. The room that we stayed in was clean and well-maintained.

Colorful fancy lobby with friendly staff love the restaurant and bar perfect location

Great location and facilities; travelled with my young family and was able to work in the lounge when it was quiet