We were excited to stay at La Dimora Dei Monaci for our honeymoon, but the room we were assigned was disappointing. It was outdated, with mismatched furniture that made it feel more like an office than a guest room. Several outlets weren’t working, and the radiator provided minimal heat, which was an issue during the chilly nights. Upon further review, we realized that the room tier we had booked had been downgraded online since we made our reservation, making it the lowest option available. Despite our polite request to switch to a different room, we were informed that no alternatives were available. What was incredibly concerning was that staff entered our room without asking while we were out. They unplugged our laptop to fix an outlet issue with another guest’s TV, leaving us with only one working outlet. There was no communication about this beforehand, which left us feeling uncomfortable about the lack of privacy and respect for our space.
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