GrandTour01633787850
13 November 2024
We were originally booked with an Airbnb in a small village, turns out the host sent us the wrong address and we spend hours driving around hours away from where we should have. Airbnb has given us back our money. We ended up in Siena after 7 PM, exhausted and sick. Angela was the front desk attendant who was a breath of fresh air. She got us a garden view quiet room and told us of a lovely trattoria just down the street. Next day woke up to to find out my husband cellulitis had returned, he needed a hospital fast. Went to our rental car to find the battery dead. Went back to the lobby and the same Angela promptly phoned a taxi for my husband and phoned the car rental to have them charge the battery. Her excellent customer service and kindness was a god send for us. We actually stayed 2 nights and throughly enjoyed our stay. Hotel was very clean, room was nice and bed comfortable, pool area was nice and we had our lunch here. We definitely want to come back to Siena again and will stay at this hotel again. A huge thank you to Angela ….
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