Ulasan Novotel Marina Sriracha

Tanggapan dari Properti: Dear nanunana,Thank you for your lovely feedback! We're so glad to hear that you found the hotel to be a great choice for couples and appreciated its convenient location near Bangkok. It’s wonderful to know that our facilities helped make your stay comfortable and enjoyable.We hope the experience brought you both some memorable moments, and we'd be delighted to welcome you back for another relaxing getaway in the future!Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

Tanggapan dari Properti: Dear JoanneTeh,Thank you for your wonderful review! We are delighted to hear that you enjoyed the cleanliness of our rooms, the well-maintained common areas, and the stunning pool view. It is also heartwarming to know that our friendly and helpful staff contributed to making your stay more enjoyable.We’re glad that our location was convenient for you, allowing easy access to the Clock Tower fresh market and the fantastic dining options nearby. Your kind words mean a lot to us, and we truly appreciate your support.We look forward to welcoming you back for another exceptional stay in the near future!Sincerely, Thanakan Rangnoi (Gig) Front Office Manager

Tanggapan dari Properti: Dear Khun Takraw,Thank you very much for taking the time to share your feedback with us!We are truly sorry to hear that your recent experience at our 25th floor lounge did not meet your expectations. Please accept our sincerest apologies for the inconvenience and disappointment caused. This is certainly not the level of service we aim to deliver, especially in a space that is intended to provide a relaxing and premium experience.Your feedback has been shared with our management team and the lounge staff for immediate review and corrective action. We take this matter very seriously and will ensure necessary improvements are made promptly to avoid similar situations in the future.We truly appreciate your honest input, as it helps us enhance our service standards. We hope to have another opportunity to welcome you back and restore your confidence in our hospitality.Warm regards,Sirinthip 'Pooh' InpakdeeAssistant Front Office Manager

Tanggapan dari Properti: Dear Khun Raya Nway,Thank you very much for taking the time to share your feedback. We are truly delighted to hear that you love our location and staff, and that Novotel continues to be your preferred choice during your travels.However, we are very sorry to learn about the unfortunate experience you had upon your arrival regarding the dinner promotion team. Please accept our sincerest apologies for the way you were treated. It is certainly not the level of service we aim to provide, and we understand how disappointing and upsetting this situation must have been—especially as you were looking for a special evening to celebrate your parents’ anniversary.Your comments are very important to us. We have already shared your feedback with the team involved for immediate improvement, especially in regard to communication and guest engagement. We fully recognize the importance of ensuring all our guests—no matter where they are from—feel welcomed, respected, and informed.We truly appreciate your feedback, and we hope you will give us another opportunity to provide you with a more enjoyable and seamless experience in the future.Best regards,Sirinthip "Pooh" InpakdeeAssistant Fron Office MAnager