Ulasan Atour Hotel (Shenzhen Nanshan Coastal City)

I've book 2 rooms in this hotel for my family. The location is very good which between several malls and restaurants. However the facilities need to be improved. One of the room has not good smell, i need to required to change. Hope Atour will improve. But The reception attitude was good and enthusiastic. Beside hotel provided free ricesoup and dessert at night which was delicious. Basically i and my family has a good time in atour.

Perfect location in Nanshan…the service from the staff was truly wonderful. Great view too. Bed so comfy.

We enjoyed staying in this hotel. Friendly staff, checking in easy. Room wasn't very spacious but very clean and quiet. A lot of interesting shops and eateries in the neighborhood, and going to a few shopping malls are within walking distance.

We are a family of 4, the room came in 2 double bed and very spacious. Hotel located just a stone throw from the metro station, very convenient.

space, room, location are good,. clean and tidy room, with things prepared.

Good location as MTR exit jus outside the hotel. Room is clean and counter service are good. Thank you

Bed was comfy and great size, shower had high water pressure and really good temperature throughout the day (also no leakage to the floor), AC was responsive and accurate (though all controls and wording are in Chinese but that was no problem for me as it was straightforward to use. Location was close to the metro stop. Wash the included hand and face towels but that’s a minor complaint.

I don't understand this, front desk staff asked us to give feedback in the next few hours but I thought I could wait until I receive your email for feedback and can complete anytime at my convenience like I used to. Anyway, as requested by Atour, I gave long feedback in a rush but after a week's time I still can't see my post at Trip.com as of this moment. I was upgraded with satisfaction of course but not happy about being called and asked to rush to provide feedback. Apparently, the feedback link that I wasn't sure about does not reflect on the proper review and so wasted my time when I tried to give good comments about the hotel and staff.

It’s a nice place for short stay in Shenzhen! Comfortable room

very nice and cozy hotel. Many restaurant around and is super convenient

A chain hotel that exceed expectations

Excellent service with good quality amenities

Clean and comfortable stay, location was really central and near to places

Lovely bedding .clean n tidy .surprise in hotel