Ulasan 深圳凱華酒店

This hotel is located only on the 6th floor of a building behind the pedestrian walk only with limited rooms. Distance is near to shopping and restaurants very convenient. There's an issue I'd booked a total of 3 rooms. 1 room with king bed (some with window) and 2 rooms with 2 beds with city view windows, but the hotel gave us the 2 rooms without windows due to customers occupying they didn't check out on the time we arrived. While the king bedroom has a window. I was very disappointed. The lady boss agreed to change the next day if there's a vacant room with a window(back street, not city view). The hotel claimed that the info trip.com provided about the room was not accurate, and it wasn't the hotel problem. Although the room design was quite nice and well equipped but the whole floor smelled smoky. The air ventilation fan was filled with dust and not working well it stopped halfway. There's no place to walk after opening up the luggage. So I moved the 2 beds together to make more space. The service is ok. We requested extra towels and wifi connection they provided immediately The room opposite us has window sleep with the door opened. I saw the window outside the back street. My sister and old mother inlaw could not stand the strange smell, and I myself was allergic to cigarette smoke, so we decided to cancel the next day. It's too bad no window. If there's a window, at least we can get some fresh air and will stay for another night. The hotel said it was trip.com giving the wrong details about the room, and we should report to the app customer service. The lady boss doesn't understand English, so I changed the app into chinese language, and she helped me to cancel the rooms with reason "the change of trip itinerary" in chinese. I can read a little bit but didn't care to amend the real reason for cancelation anymore as long as we can leave the hotel asap. To be honest, this hotel is only suitable for smokers. It's not a good choice for family with kids and old parents. Felt sorry for my family for booking this hotel.

The service is good and I like used this app to book hotel and air ticket for trip .

room ios small, the environment is not so clean.

一分錢一分貨是明白的，但我可 好肯定 根本不是酒店， 只是一家 極之差的賓館！ 水力不夠根本連洗頭都不能！ 大家不要相信 其他評價！ 我只是實話實說

你地鐵站10分鐘樓下有食肆前台服務態度都好給你一間較靜的房間進去房間都大致乾淨退房時間兩點非常好有電梯

环境宁静，房间宽大舒适，牀寐夠宽大，鄰近有一个大型商场內里还有地铁站，交通便了！最重要一赞，就系所有员工态度亲切🈶礼，令客人有一种回到家的感觉。房內还有多用途USB充电器使用，每次到深圳旅游时，都系入住首选。

酒店位置方便 近東門 附近都有巴士去到羅湖口岸 夜晚訓教夠寧靜 附近啲美食到通宵都仲有得食 酒店房間算可以 冷氣夠凍 不過沒有雪櫃

房間設施都齊備令人滿意, 只可惜晚上床舖有些煙味！基本需要是滿意的, 另走廊地氈衛生麻麻需更新！價錢尚算是合理的, 若不要求高算是性價比唔錯！

地點非常方便, 但門口登記處比較簡陋 冷氣非常大聲, 天氣不太熱, 可以關掉, 但隔音不好, 環境也不算太乾淨, 一晚過渡就可以接受

太棒了。衞生很乾凈獨立包裝的毛巾。非常棒 很喜歡。值得推薦哦。好好好好好 前台3號服務不錯 下次來還住這裏

房間空間比較少，訂房是有2張床和有窗，到酒店時，才知道沒有窗，酒店應該在我訂房時說清楚

很臟 是不是老闆得罪了做衞生的 以前住過多次 真的是一次不如一次 這次最差了 看見凱華的差評越來越多終於明白原因了 真噁心啊 而且設施老舊 廁所漏水反味 每次去都是漏水也不修一下 吹風機上有粘粘的臟東西還有浮沉很臟 忘記拍照 插座上全是油點 後來看到全屋的衞生都很差才想起拍照 到處是頭髮 桌子上粘粘的東西也不擦 枕套上有黑的 還有頭髮 一堆疙疙瘩瘩的東西 顏色很臟舊一點不白跟沒洗一樣 枕芯發黴 床上被上全是頭髮 總之屋子很臟 語言描述不完 真的不會再去 噁心至極

服務態度很好，非常便利，衛生很好，床上用品乾淨，設施齊全。重點是前台服務非常好，如果對這邊不怎麽 熟悉的也可以問前台哪裡有好玩的，前台就會說

今次住這間酒店，純粹貪平，同埋位置係東門老街，出外買食物同購物都比較方便，如果只係方便就腳，唔太著重設施，可以考慮呢間酒店