No.1 Golf Avenue, Guanlan Town, Longhua New Area, Longhua District, Shenzhen, Guangdong, 518110, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.4/5
1569 ulasan
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Ulasan terverifikasi
Lokasi4.4
Fasilitas4.3
Layanan4.5
Kebersihan4.4
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Tamu
Kamar Superior Deluxe Double
Menginap di Nov 2024
Bepergian dengan teman
1 ulasan
5.0/5
Fantastis
Diposting pada 13 Des 2024
I recently stayed at Mission Hills Resort, and it was a fantastic experience. The hotel is beautifully situated, surrounded by lush greenery and stunning views. My room was spacious and well-appointed, with a lovely balcony to enjoy the scenery. The staff were incredibly friendly and attentive, always ready to assist with a smile.
Terjemahkan
Tanggapan dari Properti: Thank you so much for your compliments and feedback, we are deeply honored to provide you with such a pleasant stay! Your satisfaction is our pursuit and motivation. For vacationers staying at Mission Hills Resort, our goal is to create an unforgettable trip memory, and your review is the best testament to our efforts. With regard to the well-equipped rooms and the service quality of our staff, we know that you are satisfied only because we always adhere to high standards of service quality and equipment maintenance in our daily operations. For the surroundings of the house, the location of the hotel especially provides you with such a peaceful and natural atmosphere, which is our absolute advantage. We are committed to continuing to create an atmosphere that is both professional and welcoming, ensuring that every client feels warm and comfortable in every moment of their stay at Mission Hills. I look forward to your next visit and creating more wonderful memories again. At the same time, I also look forward to the opportunity to further improve the service quality and make our service even better through your re-experience. Thank you very much for your valuable feedback, and I wish you to enjoy every moment of your future journey as you did at Mission Hills Resort.
Kunal B shah
Kamar Superior Deluxe Twin
Menginap di Okt 2024
Pasangan
3 ulasan
5.0/5
Fantastis
Diposting pada 28 Nov 2024
Amazing resort lovely place to stay with family and kids, nice ambiance serve vegetarian breakfast, golf course view from room is very mesmerizing, english speaking reception staff, they also very helping in nature.
Terjemahkan
Tanggapan dari Properti: Thank you very much for your compliments and good comments, we are very pleased that you are satisfied with our resort, atmosphere as well as vegetarian breakfast, stunning views and English reception service. In order to maintain and continuously improve the quality, we will continue to pay attention to the optimization of room view and the enrichment of vegetarian menu. If your family visits again, we hope that our services can continue to meet your expectations. If you need any special assistance or are dissatisfied, please feel free to inform our staff. Thank you again for your choice and feedback, your satisfaction is our driving force!
Tamu
Kamar Superior Deluxe Twin
Menginap di Okt 2024
Bisnis
2 ulasan
5.0/5
Fantastis
Diposting pada 20 Nov 2024
I recently stayed Mission Hills and had a wonderful experience. The staff were incredibly friendly and attentive, making check-in a breeze. My room was spacious, clean, and offered stunning views of the city skyline. The breakfast buffet was delicious, with a wide variety of options. The location is perfect, close to major attractions and restaurants. I highly recommend this hotel for both leisure and business travelers.
Terjemahkan
Tanggapan dari Properti: Dear guest, thank you for your wonderful review! We are deeply honored to add great memories to your trip. Your praise for our staff service, room facilities, breakfast buffet and convenience of nearby attractions are the greatest recognition of our work. Your affirmation is also the driving force for us to continue to improve our services. For any details that do not satisfy you completely, we cordially welcome you to propose so that we can further optimize them. Thank you again for sharing and look forward to your next visit!
Tamu
Grande Deluxe Keluarga Suite
Menginap di Sep 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 12 Okt 2024
The service at Mission Hills Resort was excellent. Our requests were thoughtfully answered and proactively resolved. Special acknowledgement to Jepson Li, hotel manager, who understood our family needs and went out of his way to make our stay enjoyable. Overall the hotel staff was well trained and professional. As you can tell, we enjoyed our stay of 4 nights there.
Terjemahkan
Tanggapan dari Properti: Dear Miss Guo, thank you for sharing your wonderful experience at Mission Hills! We are very pleased that you appreciate the service of the hotel and its staff. Our team is always committed to providing sincere and warm service. In addition, we are very pleased with your comments about Jepson, the duty manager. We will continue to work hard to ensure that every guest can feel at home. We look forward to your visit again, let us provide you with a more memorable stay experience. Wish you a happy life!
Skjohnny
Kamar Superior Deluxe Twin
Menginap di Sep 2024
Pasangan
40 ulasan
5.0/5
Fantastis
Diposting pada 28 Okt 2024
Hotel provided very good service and food excellent hotel
Terjemahkan
Tanggapan dari Properti: Dear Guest Thank you very much for taking the time to post your comments and share your experience with us. We always aim to exceed our guests' expectations and I was pleased to read your city break in Shenzhen was enjoyable. We hope to be able to welcome you back in the near future.
HKWongfamily
Grande Deluxe Keluarga Suite
Menginap di Jun 2024
Keluarga
10 ulasan
3.7/5
Diposting pada 26 Jul 2024
The room is nice and practical, mine has the view facing golf course. The two pools are great (just that I hope the water can be a bit more clean). Staff is super helpful especially the room cleaning lady who gave us the extra clothes hanging tools for swimwear drying.
Kids indoor playroom's air condition need improvement. Changing room & swimming towel arrangement also need improvement.
We had a lot of fun for this 3 days trip and will definitely refer friends to go.
Terjemahkan
Tanggapan dari Properti: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We appreciate the comment and suggestion that you put on our hygiene and facilities. As China's first luxury five-star hotel next to a golf course, we always continue to strive to make each guests' stay as a memorable one. We will be making improvements and upgrading our hotel facilities based on your comments and suggestions, in order to maintain the unique Mission Hills standards. We are looking forward to your next stay and providing you with an enhanced level of service.
Tamu
Grande Deluxe Kid's Theme Family Suite
Menginap di Nov 2024
Keluarga
1 ulasan
4.7/5
Menakjubkan
Diposting pada 30 Des 2024
Food quality is good and kids friendly. Wish there could be different classes (for example: sports) for young kids too.
Terjemahkan
Tanggapan dari Properti: Thank you very much for your positive comments and valuable suggestions! It is great to learn that you are satisfied with the food and service at my hotel, especially the friendly care of the children. Regarding your proposal for children's courses, we attach great importance to and appreciate your proposal, which will help improve the comprehensiveness and diversity of our services and create more beautiful experiences for guests of different ages. We are considering incorporating physical education classes into the children's activity plan to meet the diverse needs of family guests, and hope to provide this service to you in the near future. Thank you again for your feedback and look forward to your next visit. Let's join hands to create more wonderful memories.
Tamu
Kamar Superior Deluxe Twin
Menginap di Nov 2024
Keluarga
7 ulasan
5.0/5
Fantastis
Diposting pada 26 Des 2024
Very comfortable and clean rooms. Nice views at the balcony. Good food for buffet breakfast. Staff are nice and helpful.
Terjemahkan
Tanggapan dari Properti: Thank you very much for your affirmation and recognition! We are encouraged and will continue to work hard to maintain and improve the quality of our services. For the comfortable and clean rooms you mentioned, please ensure that all rooms continue to implement strict cleaning standards, and regularly carry out deep cleaning on mattresses, sheets, bathrooms, etc. to provide you with the most pleasant stay experience. For the beautiful balcony scenery and gourmet feast, we will continue to pay attention to and optimize the layout and menu, so that every detail will become your beautiful memory. Finally, in view of the friendliness and helpfulness of the staff, we will further emphasize teamwork and service awareness training, so that your every need can be met in a timely manner and responded thoughtfully. Thank you again for your feedback. Please feel free to contact us if you need any assistance. We look forward to providing you with a memorable stay again!
Tamu
Kamar Superior Deluxe Twin
Menginap di Nov 2024
Sendiri
3 ulasan
5.0/5
Fantastis
Diposting pada 17 Des 2024
Before checking in, I asked the hotel staff for some relevant information. The staff were very patient to help me, and they also helped me when I checked in. It has been 10 years since I came to Shenzhen, which has changed a lot. The staff of the hotel was also very friendly and made my stay very happy and comfortable. I will definitely come back next time
Terjemahkan
Tanggapan dari Properti: Dear guest, we are very pleased that you have experienced a wonderful moment in our hotel and that your satisfaction is our unremitting pursuit. Thank you especially for your feedback. Regarding the changes and developments you mentioned, we will continue to work hard to ensure that the service quality only improves but not decreases. Please also forgive you for any inconvenience. We cordially invite you to visit again and hope to continue to provide you with an excellent experience and service. Thank you again for your choice and affirmation. Your satisfaction is the biggest driving force for us to move forward!
Traveler Peter Tang
Kamar Superior Deluxe Double
Menginap di Mei 2024
Keluarga
26 ulasan
3.7/5
Diposting pada 17 Jun 2024
Location and Transportation: 8/10
The resort's location is quite convenient, with the hotel offering a shuttle bus service that connects to the nearby metro station and shopping mall, making it easily accessible. This accessibility is a major plus.
Service: 8/10
The hotel staff were exceptionally friendly and helpful, able to communicate in both Cantonese and Mandarin. Their warm and cheerful demeanor was a highlight of the stay.
Facilities: 5/10
Unfortunately, the facilities themselves seem a bit dated and not as well-maintained as one might expect from a resort of this caliber. This was particularly concerning when it came to the hygiene and cleanliness, which is an area that requires immediate attention, especially in the kid-friendly facilities.
Kid Area: 5/10
The resort does offer a range of kid-friendly facilities, but similar concerns about hygiene and safety arise in these areas.
The lack of dedicated supervision or oversight in the kid zones is a notable shortcoming. In general, the resort will weigh in at 7/10 due to the hygiene concerns for the kid areas.
地點和交通: 8/10
該度假村位置相當便利,酒店設有穿梭巴士服務,可連接附近的地鐵站和購物商場,訪客可輕易前往。這種便利性是一大優勢。
服務: 8/10
酒店員工非常熱情友好,能夠同時使用粵語和普通話溝通。他們的和煦愉快的態度是此次入住的亮點。
設施: 5/10
遺憾的是,設施本身顯得有些陳舊,並未像預期中的這樣高檔resort般維護良好。特別是在衛生和清潔方面,這是需要立即關注的問題,尤其是在面向兒童的設施中。
兒童區: 5/10
該度假村確實提供了各種面向兒童的設施,但同樣存在衛生和安全的問題。缺乏對兒童區域的專門監管和管理是一大缺憾。
總的來說,由於兒童區域的衛生問題,該度假村整體評分為7/10。
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客,您好!感謝您選擇入住深圳觀瀾湖度假酒店。謝謝您的寶貴意見和建議,非常抱歉本次入住沒能帶給您完美的入住體驗。關於您反饋的問題酒店管理層非常重視,我們已經向相關部門反饋,並當即進行了整改。觀瀾湖一直秉承把客人的體驗放在首位的服務理念,旨在讓每一位客人都享受到舒適貼心的服務,期待您的再次蒞臨。祝您生活愉快!
Tamu
Kamar Superior Deluxe Double
Menginap di Okt 2024
Bisnis
46 ulasan
3.0/5
Diposting pada 2 Des 2024
Location is very relaxing, especially for SZ, but the experience is let down by dated interiors. Aircon in room does not work, many fixings are old and need repair, room service food very poor quality, gym is small with old equipment also not airconditioned, also an item went missing from the room. Overall it is dated and overpriced
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you very much for your valuable feedback and we deeply regret not being able to fully meet your expectations. Please rest assured that your opinions have been highly valued by our team and take immediate measures to improve: 1. * * Interior Renewal * *: We have launched a comprehensive room renovation program, including replacing old facilities and enhancing the interior style, striving to provide a more modern and comfortable stay experience. 2. * * Air conditioning maintenance * *: The air conditioning systems in all rooms have been comprehensively inspected and repaired to ensure that there are no air conditioning problems during the stay experience. 3. * * Room service improvement * *: We are optimizing our catering partners, improving food quality, and training our staff to provide more intimate customer service. 4. * * Gym upgrade * *: The gym is expanding capacity and upgrading facilities, adding air conditioning systems to provide a more spacious and comfortable fitness environment. 5. * * Item replenishment * *: Confirm that the missing items in the house have been replenished immediately. We understand the impact that the balance of price and value can have on your choice of resident hotels. To apologize and thank you for your feedback, we will be offering a special offer for your next stay and look forward to showing you the improvements we have made in response to your questions through your new experience. Thank you again for your understanding and trust. Your satisfaction is our unremitting pursuit of goal.
Pengguna Anonim
Kamar Superior Deluxe Twin
Menginap di Apr 2024
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 11 Mei 2024
Absolutely fabulous! I'm very satisfied with the service, accommodation, Cantonese cuisine and the golf course! Perfect experience.
Terjemahkan
Tanggapan dari Properti: Dear guest,thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Looking forward to your visit again!
Tamu
Kamar Superior Deluxe Twin
Menginap di Sep 2024
Bisnis
1 ulasan
5.0/5
Fantastis
Diposting pada 1 Nov 2024
The environment is beautiful and quiet, the front desk service is good, the bed is very soft and comfortable to sleep, and the shower gel is very fragrant。
Terjemahkan
Tanggapan dari Properti: Dear GuestThank you very much for taking the time to post your comments and share your experience with us. We always aim to exceed our guests' expectations and I was pleased to read your city break in Shenzhen was enjoyable. We hope to be able to welcome you back in the near future.
Tamu
Kamar Superior Deluxe Double
Menginap di Sep 2024
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 18 Okt 2024
The room is large, the bed is comfortable, the front desk staff is polite, and the bellman takes the luggage voluntarily. Overall very comfortable suitable for holiday! The facilities for playing around are also very few and varied
Terjemahkan
Tanggapan dari Properti: Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills complex.
Tamu
Kamar Superior Deluxe Twin
Menginap di Sep 2024
Keluarga
3 ulasan
4.0/5
Luar Biasa
Diposting pada 13 Okt 2024
The front desk staffs are nice and professional, especially Coral.
She provides excellent service for us . thank you so much.
Terjemahkan
Tanggapan dari Properti: Dear guests, thank you very much for your recognition of our hotel colleagues Good coral, and we are very honored to host you at Mission Hills. Your appreciation will continue to support us to do better. Hope to see you in the future