Crowne Plaza Shenzhen Futian

🧹衞生：洗手盆裏毛髮，扣2分 🍃環境：環境還是相當不錯的，整棟樓的設計都顯得很有檔次，並且套房裡有一個單獨的辦公間的設計很是滿意。 🔔服務：空調好像壞了，關不掉，樓層阿姨貼心的幫在出風口擋上枕布了。批評下前台服務：1、問是否有自助中餐，前台回答説沒有，其實是有的。2、問健身房幾點到幾點開放，前台回答説24小時，其實是早上6點到23點。 🚗 交通：繁華地段 交通便利 設施：空調關不掉，晚上睡覺吹着挺鬧心😠 4樓健身房，器械頂級，在國內都排得上水準，懂的都懂！ 餐：早餐種類稍偏少了點，同類級別酒店會配的多一些。三樓有家佳寧娜，味道不錯，價格適中，推薦

要去平安金融中心觀光，所以選擇了這裏，值得入住的酒店。優點：停車方便，導航到停車場，電梯直上酒店大堂，工作人員服務態度很好，酒店環境很好，所處位置離平安金融中心非常近，走路過去五六分鐘左右，周邊吃東西的地方也非常多，豐儉由人，購物也方便，酒店的早餐特別棒，種類豐富，味道也不錯。建議改進的方面：洗手間浴室的頭頂大花灑堵塞了很多，出水不暢，小花灑無法固定，一放上去花灑架就自動偏到牆面，洗起來很不方便，地漏的防臭處理不夠好，味道比較大，樓下的味道都能傳上來，另外停車場不知是不是外包給第三方管理，出停車場時被告知入住的客人衹能根據入住時間免費停車24小時，因為是黃金用户，退房時間是可以比正常時間延長2小時的，這個退房時大堂沒有告知我，省的麻煩也就補交了10元，希望酒店以後能提前告知一下。總的來説，還是很棒的一家店。

酒店位置很好，地鐵去哪裡都方便 配置很到位，裝修都很新 服務熱情，小朋友玩得很開心 下次有我機會，我會再住！

My stay here could’ve been better. It is a beautiful and very convenient hotel - location wise - but there were a bunch of things I was unhappy about. The bathtub in my room was extremely small and even though I did fit, it seemed a little unrealistic for adults. There was a huge brown stain on the carpet, I didn’t even know what that was. There was extra bed stuff left on my bed after cleaning, that I had no idea where to put and why they were even left there. When I went to ask if I could have my hotel brought up to my room the next morning, I was told it would be just an egg & some basic stuff - I wasn’t actually going to be given the choice to state the stuff I’d like to be brought up. I was told if I want a good breakfast I MUST come downstairs, even though it was only one morning that I needed it to be brought to my room. I thought a 5💎 hotel would have this option, like many hotels with this rating that I’ve been to. Lastly, I was on a no smoking floor and yet there was a constant smell of cigarettes, which honestly was just a no no. I wasn’t happy with my room, it was tiny so I didn’t even bother to take pictures of it. However, the breakfast buffet is good and they have a fair variety of stuff for their western breakfast. The hotel is a walking distance from Coco Park - a street full of restaurants and bars, so it’s in a super convenient location. My highlight was how friendly and warm the staff was, they definitely made my stay better.

必須誇獎一下，這家酒店無論是硬件還是服務，都值得一住。晚上去的時候已經快一點了，前台的服務員服務態度非常好，貼心地快速辦理入住手續，避免過長時間的等待。房間內的設施完全對得起五星級的招牌。在深圳這個位置，能有這麼性價比高的酒店，確實不好找，這算是一個吧。

Great location - next to cocopark (bars and restaurant area), around 3 min walk difference; comfortable bed, the room is big enough for 2 ppl and clean. Staff is friendly.

福田中心位置，商務出行非常方便。離市民中心，平安大廈，福田高鐵站，地鐵站都是一步之遙。周圍吃飯的也很方便。

Everything was good, our room was upgraded, the service is kind and helpful. The room is comfortable, just the bed was a bit too hard and the bathtub too small. The breakfast is very good, the swimming pool is a real plus. The location is very central, perfect to go anywhere in Shenzhen. A great place to stay.

Excellent in many many ways with a big thank you Joyce Bao and Kayle (aka Xiao Bao and Xiao Li 小包 小李 ) who helped us with our luggage and sent us off. Besides being very clean and well located here are some other areas that were well done: 1. Take away breakfast available 2. Bell boy proactively looked for extra staff so we could check in quickly 3. Good infrastructure like: good plumbing (no weird smells) faucets, sinks, toilets are all brand name (kosher etc) 4. Pilates class by Kelly was professional 5. Pool was warm and lifeguard did try to ask smokers to move to the sides (as opposed to let them continue soaking) 6. Gym was new, well maintained and changing room bathroom had real paper toilet seat liners that worked, and bags for wet bathing suits. Hair dryers were new. 7. Room had large windows, charging ports at bedside, bathrobe and slippers were thick, fluffy and good quality. Toilet paper was thick 2 ply with good perforations. Borghese soap shampoo etc and mini mouthwash provided 8. Breakfast had good omelettes, and pastry/croissants were well made and buttery. They even had ice cream. Fresh squeezed cucumber, celery and carrot juice made in the spot with juicer. When I asked why they didn’t have anymore hash browns they looked into it. 9. App for Visitor to Shenzhen also provided good information. 10. Sheets, pillows, mattress and duvet were all good quality, fluffy and soft 11. Info available if you need to mail a parcel. 12. Staff are generally well trained and managed and seem to know what they are supposed to do, and can answer questions. They could be further trained in hospitality so they’re passionate about it so it’s more natural. 13. Despite rainstorm everything was dry, no leaks, no mold, no damp smell, hotel wasn’t run down. Areas are generally properly organised. 14. Management seem to supervise and train staff carefully. Only issue was that my minibar was missing drinks but it was sent up when I called about it. But overall a very excellent hotel. Here are some minor observations and some extra suggestions: 1. Pillow menu could be offered 2. Bubble bath could be made available upon request 3. More info about gym, massage place etc could be offered in room and in English (instead of in the Ctrip app). 4. Room could have creamer for coffee and tea 5. A paper bag or bag could be placed in room for extra use. 6. Checkout could have asked for suggestions 7. Check in could ask if takeaway breakfast would be needed. 8. Executive lounge had good cheese, but they could include some crackers or some salami also (salami available at breakfast). Self serve Tea bags should also be available not just coffee. But tea was available upon request. They also need dining cloth napkins and not just small paper napkins 9. Staff Name tags should specify the languages spoken by the staff member (English, Cantonese, Mandarin) 10. Shower stall in the gym needs a lip along the door or the floor so that the water does not go everywhere. Currently the shower floor isn’t slanted enough so the water doesn’t drain fast enough and gets everywhere.