Novotel Shenzhen Watergate (Futian Huaqiangbei)

Ulasan Novotel Shenzhen Watergate (Futian Huaqiangbei)

Novotel Shenzhen Watergate (Futian Huaqiangbei)

No. 1019 Shennan Middle Road, Futian District, Shenzhen, Guangdong, 518031, ChinaLihat Detail Hotel
Novotel Shenzhen Watergate (Futian Huaqiangbei)
Novotel Shenzhen Watergate (Futian Huaqiangbei)Novotel Shenzhen Watergate (Futian Huaqiangbei)Novotel Shenzhen Watergate (Futian Huaqiangbei)
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Novotel Shenzhen Watergate (Futian Huaqiangbei)

8.9/10
548 ulasan
Ulasan terverifikasi
Location8.8
Amenities8.5
Service9.2
Cleanliness9.0
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Urutkan berdasarkan:
All reviews(548)
Positive reviews(516)
Reviews with photos/video(59)
Easy to get around(46)
Convenient location(41)
Friendly front desk staff(27)
Close to metro(27)
Perfect for business trips(22)
Delicious breakfast(12)
Comfortable bed(10)
Strange smell in room(3)
Negative reviews(32)
J. RC
Standard Queen Room
Check-in Jan 2025
Couples
9 ulasan
10.0/10
Outstanding
Diposting pada 11 Feb 2025
Quiet & nice hotel, convenient to metro & other shopping malls in Futian. Pillows are really thin, though
Tanggapan dari Properti: Dear guests, hello! Thank you for staying at Novotel Watergate Shenzhen. We are honored to bring you a satisfactory experience. We will continue to work hard to provide every guest who comes to the store with a caring and comfortable service experience. We welcome you to visit again!
JP Chow
Superior Suite
Check-in Jan 2025
Business travelers
1 ulasan
5.5/10
Diposting pada 3 Feb 2025
I would like to show my disappointment about the staying at your hotel as the following reason, 1) broken installation in the room I am not expecting a hotel at this grade are installing the curtain with a temporary pole and it is broken at the middle of my bath 2) expired drinks It is a major problem of keeping your vistor safe 3) TURN-DOWN SERVICE I requested the turn-down service and none of your staff are knowing the issue and able to serve it 4) Charging problem There are nothing I can use to charge my phone. I try my best to go down to the reception and finally after 4 hours of waiting, a staff 雯雯 had borrow her charger to me and it is the only appreciation of the current stay I am looking forward to your reply and hope you can reply ASAP
Tanggapan dari Properti: Dear guest, hello! First of all, please accept our sincerest apologies. We deeply regret the inconvenience you encountered during your stay. Your feedback is extremely valuable to us. It directly points out the shortcomings in our service. We will take immediate measures to rectify it. 1. Regarding the problem of damaged facilities in the room, we sincerely apologize for this. We have notified the engineering department to inspect and repair the facilities in all rooms to ensure that similar situations do not occur again. 2. We apologize for the shortcomings of the night bed service. We will retrain all employees to ensure that they are familiar with all service processes, including night bed service, to provide more professional and meticulous service. 3. Thank you for your recognition of our employee Wenwen. We received the information that you did not bring the charger and sent the charger to your room as soon as possible, but you happened to be out at that time, so it was not appropriate for us to enter your room without your permission. In addition, there are 2 devices in the hotel lobby that can provide power bank services. 4. Food safety has always been our top priority. It is not only strictly managed and controlled within the hotel, but also strictly supervised by relevant departments! Your understanding of the expiration date of food may be due to differences in habits. The production date is displayed on the bottom of the bottle, which is mistaken for the expiration date. We have accurate records of all the food in and out. When you find any doubts or help during your stay, you can immediately contact the hotel's 24-hour duty manager for a quick response and explanation. However, the untrue comments you made without getting the corresponding answer greatly affect the reputation of the hotel. We kindly ask you to delete the untrue comments about the beverage. We sincerely hope that you can give us a chance to provide you with a perfect stay experience when you visit next time. If you have any further comments or suggestions, please feel free to contact us. Thank you again for your attention and support!
Laurie972
Standard Queen Room
Check-in Agt 2024
Business travelers
46 ulasan
10.0/10
Outstanding
Diposting pada 26 Sep 2024
Novotel has been for several years my secure choice for business trips. Nice welcoming and well trained staff, room clean with a comfortable mattress. The hotel is becoming a bit old though and could used some renovations or upgrades but I am still satisfied.
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon!
Yanyan Eva
Standard Queen Room
Check-in Jan 2025
Couples
7 ulasan
8.5/10
Very Good
Diposting pada 7 Feb 2025
Everything is ok, but the hotel was a bit tired . Buffet breakfast is on the second floor, served from 7am-10am,. When we arrived at the restaurant at 8:30am, we found that every tray was 3/4 empty and food was warm, not hot. Hopefully they can be aware of that.
Tanggapan dari Properti: Dear guest, hello! Thank you for choosing Novotel Wanda. We are also sorry that you did not have a pleasant stay during your stay. We will feedback your concerns to the relevant departments for follow-up and processing. I wish you a happy life and thank you again for staying at Novotel Wanda.
SsAmrocks
Standard Queen Room
Check-in Des 2024
Solo travelers
20 ulasan
9.5/10
Amazing
Diposting pada 26 Jan 2025
Great service and location, spacious room. This is my 2nd time staying here and there is a free coffee offered on weekdays which is an improvement compared to my last experience 3 years ago. One thing different from pre-Covid: there is no conditioner option for bath now, not friendly for the hair. Hope the hotel can add the conditioner to the bathroom.
Tanggapan dari Properti: 尊敬的賓客,您好!感謝您對酒店地理位置和服務的認可,希望您的每一次入住都能開心,你提的建議我們已反饋給了相關部門,酒店位於市委周圍,毗鄰荔枝公園,京基100和地王大廈,步行大約10分鐘,我們共同期待您再次入住我們酒店!
Guest User
Superior Queen Room
Check-in Mar 2025
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 25 Apr 2025
Amazing Location just near the grand theatre and e markets.
Tanggapan dari Properti: Dear guest, hello! Thank you for staying at the hotel and sharing. We are very happy to receive your recognition. This will also become our motivation to continue working hard and making progress. We look forward to serving you next time.
Kingshuk
Standard Queen Room
Check-in Des 2024
Booked for others
1 ulasan
10.0/10
Outstanding
Diposting pada 1 Feb 2025
Feedback from friend was very good. Rooms are very good and very amiable staff
Tanggapan dari Properti: 尊敬的賓客,您好!感謝您的入住分享體驗,感謝您對我們員工的認可和支持,讓我們更加有信心做好服務工作,力爭讓所有入住酒店的賓客感受賓至如歸 !酒店位於市委周圍,毗鄰荔枝公園,京基100和地王大廈,步行大約10分鐘,我們共同期待您的再次入住,更希望您的下一次入住還能和這次一樣的滿意
BO BO
Standard Queen Room
Check-in Sep 2024
Business travelers
57 ulasan
9.0/10
Great
Diposting pada 21 Okt 2024
It’s okay !
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon!
Anonymous User
Standard Queen Room
Check-in Des 2024
Family
4 ulasan
8.0/10
Very Good
Diposting pada 1 Feb 2025
It is closed to metra station. The room is spacious. The breakfast is good
Tanggapan dari Properti: Dear guest, hello! Thank you for choosing to stay at Novotel Watergate Shenzhen and leaving your stay experience. We are very happy to receive your feedback. Thank you for your recognition of our hotel location and your praise for the food and beverage. We will continue to work hard! We will continue to work hard to provide a home-like stay atmosphere. Looking forward to seeing you again.
Mezzcalico
Standard Queen Room
Check-in Des 2024
Business travelers
35 ulasan
10.0/10
Outstanding
Diposting pada 16 Jan 2025
Near three metro lines, comfortable rooms with excellent service
Tanggapan dari Properti: 尊敬的賓客,您好!感謝您的滿分點評!每個城市都有讓人惦念的理由,希望我們酒店會是您回憶裏温馨獨特的那個!期待您的再次光臨
Amp1241
Superior Suite
Check-in Jan 2025
Couples
1 ulasan
9.0/10
Great
Diposting pada 3 Feb 2025
The bed is awesome, breakfast choices is ok. Staff are nice
Tanggapan dari Properti: 尊敬的賓客,您好!感謝您入住酒店並分享,很高興得到您的認可,謝謝您對酒店各方面的點贊很表揚,這也將成為我們繼續努力,不斷進取的動力,期待下次為您服務!
Aznizam
Standard Queen Room
Check-in Nov 2023
Business travelers
1 ulasan
8.0/10
Very Good
Diposting pada 30 Des 2023
Good hotel. Best price deal. Within Shenzhen heart, all is accessable. From business matters, shopping and eat. Nearby to Metro train station where will make your trip more convenience and easier.
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon
Grace
Standard Twin Room
Check-in Jul 2024
Family
10 ulasan
7.5/10
Diposting pada 30 Agt 2024
It's close to a MTR station but this station is not a popular one for tourist.
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon!
Guest User
Standard Queen Room
Check-in Apr 2024
Family
23 ulasan
10.0/10
Outstanding
Diposting pada 19 Mei 2024
Located right next t the subway station which is very convinient! The room is clean and bed is super comfortable! Thank you!
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon
Ivan
Standard Twin Room
Check-in Okt 2023
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 8 Nov 2023
The customer service was top notch, check in and out process was smooth! The room was nice and exactly the same as the picture posted. Hotel also provided free usage of the mini bar.
Tanggapan dari Properti: Dear Guest, Warm greetings from Novotel Watergate Shenzhen!Further your recent visit to the hotel. I would like to take this opportunity to thank you for taking the time to share with us your feedback and concerning. We all look forward to welcoming you back soon!