Tianhe Hotel (Shenzhen Bao'an Airport)

Ulasan Tianhe Hotel (Shenzhen Bao'an Airport)

Tianhe Hotel (Shenzhen Bao'an Airport)

No.1 Xinghua Road, Bao'an District, Shenzhen, Guangdong, ChinaLihat Detail Hotel
Tianhe Hotel (Shenzhen Bao'an Airport)
Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)Tianhe Hotel (Shenzhen Bao'an Airport)
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.6/5
Very Good
1624 ulasan
Ulasan terverifikasi
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1624)
Positive reviews(1589)
Reviews with photos/video(208)
Offers pick-up/drop-offs(347)
Easy to get around(182)
Close to airport(174)
Classy environment(156)
Friendly front desk staff(148)
Quiet & comfortable(91)
Delicious breakfast(60)
Perfect for business trips(54)
Negative reviews(35)
Luk Annie
Deluxe Twin Room
Menginap di Jan 2025
Business travelers
15 ulasan
5.0/5
Outstanding
Diposting pada 14 Feb 2025
Clean and prompt response service even at midnight. It will be better if shuttle bus run every 30mins
Tanggapan dari Properti: 尊敬的賓客：您好！非常感謝您對天和酒店的支持和全5星的好評！我們倍感榮幸！您對我們酒店提出的寶貴建議，我們已經將其反饋到相關部門，我們期待在不久的將來能有機會再次為您服務，為您帶來更加優質的體驗。祝您生活愉快！
gandhiketan
Deluxe Twin Room
Menginap di Des 2024
Business travelers
4 ulasan
4.7/5
Amazing
Diposting pada 15 Feb 2025
Hotel staff members were not good in English listening and communication. This created lot of difficulties in communication. They booked a Taxi for us which was extremely costly option, which cost us lot of money for travel after check out. The food had very limited options for strict vegetarian person like me and staff in restaurant were not able to communication in English.
Tanggapan dari Properti: 尊敬的客人：非常感謝您對我們的反饋，我們對您在入住期間遇到的不便深感抱歉！瞭解到您在與我們的工作人員溝通時遇到 了語言障礙，我們非常重視這一問題。我們已經加強 了對員工的英語培訓，並要求所有工作人員手機安裝“面對面翻譯或是有道翻譯官”軟件，持續提高我們的服務水平，以確保每位客人，無論來自哪個國家，都能得到順暢、愉快的溝通體驗。再次為給您 帶來的不便表示歉意！祝：安好！
SY1610
Deluxe Twin Room
Menginap di Nov 2024
Family
14 ulasan
3.7/5
Diposting pada 30 Des 2024
Mistakenly thought the hotel was right next to the airport, 15 min drive away. Didn't realize there was an airport shuttle until we got a taxi to the hotel. WIFI was terrible - couldn't connect most of the time. The wash basin in the room had a bad odor. Breakfast was good.
Tanggapan dari Properti: Dear guests, thank you for your choice and feedback. We apologize for the unpleasant experienceMeaning. Your suggestion is very important, we have fed back to the housekeeping department and made immediate improvements, and we are confident that we will do so in the futureThe service for guests will be more detailed. Once again, we apologize for your displeasure and look forward to your return to experience our better service
Guest User
Deluxe Twin Room
Menginap di Okt 2024
Family
12 ulasan
4.2/5
Very Good
Diposting pada 13 Nov 2024
Shuttle service is a plus for travelers with odd hours. CONTACT HOTEL WHEN PLANE TOUCH DOWN so that driver have enough time to go over and pick you up while you collect your luggage and walk to the pick up area.
Tanggapan dari Properti: 尊敬的賓客：您好！ 非常感謝您的點評和意見，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意的肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來。
KunDaddySG
Deluxe Queen Room
Menginap di Sep 2024
Solo travelers
1 ulasan
3.5/5
Diposting pada 25 Okt 2024
I would not recommend any transit individual traveler to stay in the hotel if you have a transition in Shenzhen. I called the hotel for the airport pick up service and I ended up waiting for over 30 mins near mid-night to be picked up. I called the driver and hotel more than 5 times during my wait and they kept saying they were coming soon. (See the call logs) I could have booked a taxi to get there in 10 minutes.The driver was irresponsible, rude and impersonal. So the pick up service failed in every aspect for an airport hotel.
Tanggapan dari Properti: Dear guest: First of all, we would like to express our sincerest apologies for the inconvenience you encountered during the pick-up process. We know very well that airport pick-up service is the first impression of guests after arriving in a strange city, and its importance is self-evident. After you arrived at the hotel, we apologized to you immediately and upgraded you to a suite for free. However, we deeply regret that we did not meet your expectations during the airport pick-up process. In order to prevent similar situations from happening again, we will strengthen driver training, optimize the airport pick-up process, establish a feedback mechanism, and improve service standards. Once again we would like to express our sincerest apologies and thank you for your valuable feedback. Every customer's satisfaction is our motivation to move forward. We will continue to work hard to provide you with a better service experience. We very much hope to have the opportunity to serve you again to demonstrate our improved service quality. Have a nice trip!
Sigrid Johanna
Deluxe Twin Room
Menginap di Sep 2024
Family
4 ulasan
4.0/5
Very Good
Diposting pada 12 Okt 2024
Our layover was to long so we stay overnight very near from airport, was enough clean and nice. Shuttle bus to airport at 5:00 am on time and for free.
Tanggapan dari Properti: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意的肯定，我們真的是非常的感動，我們會斷續努力，時刻準備着，歡迎您隨時回來
Guest User
Deluxe Twin Room
Menginap di Des 2023
Solo travelers
45 ulasan
5.0/5
Outstanding
Diposting pada 31 Jan 2024
Great hotel, room was clean and large with an excellent proximity to the airport.
Tanggapan dari Properti: Thank you very much for staying at Shenzhen Tianhe Hotel, I am very happy to get your satisfactory evaluation, it is our responsibility to provide guests with warm and thoughtful service and comfortable and quiet rest environment; We will continue to work hard to serve every guest! You are welcome to come back and experience it again!
Waiguoren
Deluxe Queen Room
Menginap di Mei 2024
Solo travelers
16 ulasan
5.0/5
Outstanding
Diposting pada 14 Jun 2024
Such a relaxing start to a long travel day. I enjoyed a light breakfast, fresh espresso, and then a work out on the rowing machine. Everything was quiet and clean, great service.
Tanggapan dari Properti: Thank you very much for your stay and appreciation! You are welcome to come back and have a great time!
ChongSULE
Executive Twin Room
Menginap di Apr 2024
Business travelers
7 ulasan
5.0/5
Outstanding
Diposting pada 4 Jun 2024
The free shuttle from airport to hotel is greatly appreciated as the flight landed in the middle of the night.
Tanggapan dari Properti: Dear guest: Hello! Your satisfaction is our greatest motivation, thank you for your support of the hotel
AliceSiu
Deluxe Queen Room
Menginap di Apr 2024
Business travelers
5 ulasan
1.2/5
Diposting pada 2 Jun 2024
It is in fact very far away from the airport, RMB $50 by taxi. The hotel provides shuttle to the airport, but not from the airport unless prior arrangement. The reception asks guests to wait 20 minutes for the shuttle but there’s no line. All just rushed onto the bus when it arrives. The journey from airport to hotel was even more horrible. The taxi driver rumbled all the way, for he waited 3 hours in the line and he suggested us to walk to the hotel instead. It's 5+ km highway. So, no, this is not an airport hotel. Just regard it as a hotel in boana district. The breakfast is very small with limited options. The day I was in, a staff was filling a dozen of takeaway boxes at the counter, taking all the noodles….
Tanggapan dari Properti: Thanks for your review, the hotel is 2 km away from the airport and 7 km by car. The hotel offers a free 24 shuttle service. Taxi service attitude is not good, you can complain to the taxi company.
Guest User
Deluxe Twin Room
Menginap di Apr 2024
Business travelers
29 ulasan
4.2/5
Very Good
Diposting pada 7 Jun 2024
arrived late night and got picked up by the shuttle. it's a decent hotel, as long as it's clean, bed no dust, and no smell, it was enough for us.
Tanggapan dari Properti: 您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快！
Laura K
Deluxe Twin Room
Menginap di Sep 2023
Family
46 ulasan
4.0/5
Very Good
Diposting pada 1 Nov 2023
Very near to the airport, the service was super good and they can bring you to the airport. Very convenient 👌
6/10
Tanggapan dari Properti: Thank you for your positive review. Tianhe Hotel is a warm and welcoming hotel that has always adhered to the original intention of providing high-quality service to guests, providing the warmest service experience for every guest. Looking forward to your next visit!
Guest User
Deluxe Queen Room
Menginap di Apr 2024
Solo travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 4 Mei 2024
Excellent. The hotel staff were all very friendly and helpful. The room was spacious and very clean. Ideal place if you are staying one night to catch a connecting flight.
Tanggapan dari Properti: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Varanyu
Deluxe Queen Room
Menginap di Jun 2024
Business travelers
11 ulasan
5.0/5
Outstanding
Diposting pada 30 Jul 2024
Nice hotel and nearby airport. Good place if you arrive SZ late night.
Tanggapan dari Properti: Dear guests : Thank you for your recognition of Xiaotian It is Xiaotiao goal to bring a pleasant and comfortable experience to every passenger. We look forward to your next visit!
Fgh678hjk890
Deluxe Twin Room
Menginap di Feb 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 27 Mar 2024
Location is very convenient, near to airport. Breakfast at 6:30 so it’s convenient if your flight is at 9 you can eat your breakfast. Hotel also has drop off service to airport. The hotel also has laundry on site. Overall I had very pleasant stay.
Tanggapan dari Properti: Distinguished guests hello, thank you for staying in Tianhe Hotel and satisfied with our service, thank you very much for your support and love for us, we will work harder and wholeheartedly to provide you with better service, looking forward to your next visit!