Lavenna Resort Judiaosha, Shenzhen

Excellent stay experience and service. Special thanks to Felicia, she made the stay experience and communication super easy. Even though we are not mandarin speakers, it was very easy to co-ordinate everything with her super prompt help (regardless of the time of the day). They also upgraded our room and extended our checkout upon request. Breakfast buffet was good with western and Asian mix in the spread. Gym, beach and indoor swimming pool are very well maintained. Highly recommended !

Very good experiences. Nice environment, very chill, good place for vacation Customer service Selina also did so well to help us. Great service quality

Had the most amazing stay. The property was incredible, and the amenities were fantastic, especially the beach access, swimming pool and playground! The food experience was brilliant, especially the evening buffet in the azure restaurant! A special thanks to Felicia Chen, who made the stay perfect and her English was excellent. She was a great host and made sure despite the language barriers at times, that we were fully informed and supported throughout. Thanks again to Felicia and all the staff, especially those in the restaurant (I’m ashamed to have forgotten names). Will certainly be back soon!

We had a short staycation. Thanks to Felicia, she made sure we enjoyed our trip

It's a beautiful resort in a great location. The room was a decent size. The breakfast buffet had a big variety to choose from. The food was good. There aren't any halaal food options, but we could still eat the fish and veggies. The chefs were very kind to make freshly steamed vegetables for us (without pork or any other meat). Thomas, from Azure restaurant was very accommodating. They do advertise for 2 swimming pools, indoor and outdoor, but only one is accessible depending on the weather. This is not something that is mentioned when you do the booking. Also, there was a day that we had to call the manager because the room was cleaned haphazardly. Dirty cups weren't replaced with clean ones and the floor was not mopped. The bed was dressed with pillows not on the bed. Leah handled the matter with great care. Otherwise everything else was really good. We would visit this resort a second time, and recommend it to families.

I had a wonderful experience at this hotel with excellent service throughout my stay. Upon arrival, the reception staff helped unload our luggage, transported it to our room with a luggage cart, and even assisted with loading it back into our car at checkout. Our butler, @Felicia Chen, was fantastic—she was always prompt in responding to our questions and requests through the messaging app. She went above and beyond, arranging for a crib guard for our baby, providing extra pillows, and noting down our license plate to help with parking fee reduction. Felicia even extended our checkout time by two hours when she learned that our one-year-old needed a nap. Overall, I was very pleased with the service, and I’ll definitely be coming back.