Ulasan Shenzhen Life Home Hotel Apartment (Shenzhen Huaqiangbei Science Museum Subway Station)

Tanggapan dari Properti: First of all, thank you very much for booking Life Home Hotel Apartment, and thank you for pointing out the problems with our service. We will definitely improve it. 1. Regarding your question about the non-existence of the store name, this is a misunderstanding. Because the rooms of the hotel apartment are distributed in different floors of the building, and the building property does not allow casual advertising signs, so you went to the downstairs of the Kaisa Center Building. You need to contact us first. We will provide specific check-in instructions and check-in according to the building and floor where the room you booked is located, so as to avoid wasting your precious time. 2. Because you do not have domestic phone calls or other communication methods, and the platform blocks transfer settings, we cannot proactively contact you. You came to check in late at night, and the building property staff you consulted cannot speak English and cannot read. Understand English, which caused you to misunderstand that our store name does not exist. In fact, you contacted us through other people in the building who understand English and successfully checked in for a few days. This effectively proves that our store and store name are real and legal. Regular. 3. Our store has been in operation for ten years, and the rooms have been continuously updated, renovated and renovated. It happens that the room you are staying in was renovated earlier than other rooms, which may make you feel a little older. We will shorten the room renovation time as much as possible to keep the room in a newer condition for as long as possible. Just as your country, Israel, is much newer in terms of urban construction than other countries with a long history.

Tanggapan dari Properti: Dear guest, thank you very much for your reservation. We are very sorry for not giving you a good stay experience. Regarding the leakage problem of the air conditioner in the room you live in, a new air conditioner has been replaced. The room is equipped with slippers, which are placed in the shoe cabinet. You probably did not open the shoe cabinet to check. If you had reported it to us at that time, it would not have caused you to miss it. My feet are broken; there is a lot of dust on the water cup because our work is not meticulous enough, and we will definitely correct it. Thank you for pointing out the problem, we will improve it.

Tanggapan dari Properti: First of all, you are very welcome to book our hotel apartment. We will try our best to improve the service problems you mentioned. However, some situations are misunderstandings and we also need to explain: 1. Our hotel has been in operation for 10 years, and it is impossible to have all the room items and materials. Everything is kept new. If there are new additions, there will definitely be old ones and damaged ones that have not been discovered yet. If you find them, you can tell the front desk, and the front desk will definitely replace them for you. 2. You don’t know how to turn on the air conditioner, so ask your aunt to turn it on for you. Since you were taking a shower in the bathroom and didn’t hear your aunt’s knock on the door, your aunt thought you had left the room before opening the door and going in to turn on the air conditioner. This is a coincidence. It's a wrong misunderstanding, but it has caused you trouble, and I would like to apologize to you. 3. Regarding the check-out time, it was indeed a mistake at the front desk that they forgot to tell the aunt, which caused her to go to clean the room according to the normal check-out time. It must have been the fact that she knocked on the door and you didn't respond, which led her to think that you had checked out, so she opened the door and went in again. If the aunt always opens the door to let customers in when they don’t need it, you will definitely not be the only one to complain about this. Regardless of the situation, I would like to apologize again for the bad stay experience I brought you this time. Since the store opened, it has only provided toothbrushes, paper towels, shower gel, and shampoo. It is true that other disposable items have not been provided. There is a reason but it is hard to say, and it will cause controversy if it is said. Let's just assume that the store is short of money. .

Tanggapan dari Properti: Yes, you will arrive at Exit F of Metro Science Museum Station, next door is the New City Shopping Plaza, and there is a food street around it, which can definitely meet your daily all-round needs, and you must come again next time.