Ulasan Huangcheng Hotel

Tanggapan dari Properti: Dear valued guest，Thank you very much for your high praise and sharing，Your affirmation is our driving force forward，Wishing you a happy life！Happy every day！

Tanggapan dari Properti: Dear distinguished guest, hello! Thank you for your stay and taking the time to review the hotel! Our hotel has been committed to providing guests with better services and accommodation environment. Thank you very much for your support. Your recognition is the driving force for our continuous progress! Welcome to Shantou often to enjoy the sea view and delicious food! wish you a happy life! Happy every day!

Tanggapan dari Properti: Dear distinguished guest, hello! Thank you very much for your support of the hotel and sharing your stay experience. Your affirmation is the driving force for us to move forward. We will continue to work hard and make persistent efforts to strive for better and better service quality to serve every guest. We look forward to your visit again to witness our growth and improvement! wish you a happy life! Happy every day!

Tanggapan dari Properti: Hello, distinguished guests! Thank you very much for your stay and taking time out of your busy schedule to comment on our services! We deeply regret and blame ourselves for the unpleasant experience this stay brought to you! Since its opening six years ago, the hotel has been committed to providing guests with better services and a more comfortable accommodation environment. When the hotel linens are delivered and washed, they must be strictly inspected to ensure that there are no problems before they can be used by guests. They must also be inspected by the room foreman and supervisor. Although everyone’s workload increases during holidays and the pressure is high, this is definitely not what we do A reason to shirk responsibility! The hotel attaches great importance to your feedback and has severely criticized and punished the front desk and housekeeping department, and held the department leaders jointly and severally responsible! The impact on you is irreparable, but we still sincerely hope that you will give us the opportunity to improve our shortcomings. We look forward to your visit again to witness our growth and improvement! I wish you a happy life and smooth work!

Tanggapan dari Properti: Dear guest, thank you for your review of the hotel! We sincerely apologize for your experience during your stay at the hotel! Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. It has been six years since the hotel opened, and there is indeed a problem of aging of some facilities. Since the end of last year, we have been renovating and upgrading the guest rooms layer by layer. We hope you can see a completely new look next time you come! Thank you again for your review, I look forward to your visit again, and wish you success in your work and a happy life!

Tanggapan dari Properti: Hello, distinguished guests! Thank you very much for your stay and review. We attach great importance to every guest's experience and opinions. We deeply regret that you were not fully satisfied with your stay! When you send express delivery, you can place an order on your mobile phone, and then leave it at the front desk and ask the staff on duty to help you with it! We will include your situation in our training courses and strengthen the training and supervision of employee service standards. We have always been committed to providing guests with high-quality services with human qualities and sincere care. We hope you will give us a chance to make corrections and we will definitely have a different experience next time you check in. We look forward to your visit! wish you a happy life! Happy every day!

Tanggapan dari Properti: Dear guests, hello! Thank you very much for your five-star review of our hotel, wow. I am deeply warmed by the sudden perfect review. Thank you for your detailed and comprehensive recognition of us. We will continue to get better and better. We look forward to your next stay. I wish you a happy life and all the best!

Tanggapan dari Properti: Dear guests, hello! We sincerely apologize for your unpleasant experience during your stay. Since its opening five years ago, the hotel has been committed to providing guests with comfortable and livable accommodation and quality services. Professional mosquito killing is done once a week, and linens are changed after each guest. Since the epidemic, each room has been disinfected and cleaned with alcohol. However, no matter how meticulous the work is, there will inevitably be omissions. Thank you for your feedback and pointing out the shortcomings of our work. , we will increase the number of disinfections and strengthen the precision of health inspections during the season change to avoid such problems. If you have any questions during your stay, you can contact our front desk customer service to solve relevant problems for you. We believe that timely communication is the best way to effectively solve problems. Thank you again for your comments and suggestions. We will strive to do better and hope you can come again to witness our growth. We look forward to your visit and wish you a happy life and every day!

Tanggapan dari Properti: Hello, distinguished guests! Thank you very much for your stay and review. We attach great importance to every guest's opinion. We are deeply sorry that we could not make you fully satisfied! We will immediately report the issues you raised to each department for self-examination and criticize and punish relevant departments and personnel. During the 7 days you stayed at the hotel, the housekeeping department reported that we got along very harmoniously with you. You were also very polite to the housekeeper sister, and there was no unpleasantness or conflict. In addition to charging you 6 yuan for 2 bottles of water on the first day, I will deliver extra water and extra linens to your room every day for free. Because there are 2 adults and 3 children in your room, the cleaning time cannot be fixed. When it is busy, I will discuss with you and communicate with you at a time that is suitable for both parties. Unless there are special circumstances, the linen in the guest room will be changed for each guest. During this period, the bed sheets in your room were changed twice. Each change of bed sheets requires the cooperation of two attendants to move the bed and sofa to complete. Each cleaning Sister is very serious and responsible, including collecting all the children's toys neatly. I was very surprised and sad to receive your negative review suddenly. You mentioned the breakfast issue. Our hotel has more than 40 breakfast items including porridge, soy milk, cereal, bread, Ming Dang Kueh Noodle Soup, hot dishes and cold dishes, etc. The breakfast dining time is 7:00-10:00 in the morning, closing at 10:00 If there are still guests dining during the meal, we will ask the guests if they still need to pick up their meals. We will not collect the meals until the guests have finished picking up their meals. It is absolutely impossible to grab food from the guests as you mentioned. As for the situation of no room for extended stay, we are really in a dilemma. You come to extend the room on the day you check out. Most of our guests have reserved the room several days in advance. We will only discuss it with you when the reservation is fully booked. We also feel very regretful and helpless because we failed to get your understanding and consent to change to a larger bed and it caused unpleasantness! Since the opening of the hotel, we have been committed to providing guests with better services and a more comfortable stay. We also know that we still have shortcomings and room for improvement. We cherish and attach great importance to every guest's opinions and suggestions. We will improve if we are not good enough. We hope that everyone can witness our improvement and growth together!

Tanggapan dari Properti: 親愛的朋友，您好！非常感謝您對酒店的支持，能夠得到您的好評，小皇心裏非常開心，為了給客户更好的入住體驗，我們酒店不斷在升級服務和更新設備。酒店的美食豐富多樣，附近就是高鐵站，距離商城綜合體不到1km，很適合用餐後的休閑時光~祝:工作順利，天天好心情!-----------努力向上的小皇

Tanggapan dari Properti: 尊敬的貴賓您好！非常感謝您的高度評價與分享 ! 能給您貼心的服務和美好的守候，星級的服務是我們與酒店共有的，酒店房間每天都會有專人進行清潔與消毒，為了給客户更好的入住體驗，我們酒店不斷在升級服務和更新設備。酒店的美食豐富多樣，附近就是高鐵站，距離商城綜合體不到1km，很適合用餐後的休閑時光~您的肯定是我們前進的動力，我們會一如既往的努力！祝您生活愉快！開心每一天

Tanggapan dari Properti: 尊敬的客人： 您好！非常感謝您選擇入住我們酒店，並對您在入住期間遇到的不愉快體驗深表歉意。針對您反饋的問題，我們高度重視並立即展開核查與改進： 我們將加強員工培訓，明確“住客物品保管”流程，要求清潔人員在打掃前後仔細檢查房間遺留物品，並立即上報前台聯繫客人，避免類似疏漏。 您提到的服務響應問題，我們會強化前台與各部門的協作效率，確保住客需求及時傳遞與處理。同時，我們將對衞生標準進行復查，進一步提升入住體驗。 再次感謝您的反饋，您的意見是我們改進的動力。期待有機會為您提供更優質的服務！ 祝您生活愉快！

Tanggapan dari Properti: 尊敬的貴賓您好！非常感謝您的高度評價與分享 ! 能給您貼心的服務和美好的守候，星級的服務是我們與酒店共有的，酒店房間每天都會有專人進行清潔與消毒，為了給客户更好的入住體驗，我們酒店不斷在升級服務和更新設備。酒店的美食豐富多樣，附近就是高鐵站，距離商城綜合體不到1km，很適合用餐後的休閑時光~您的肯定是我們前進的動力，我們會一如既往的努力！祝您生活愉快！開心每一天

Tanggapan dari Properti: 尊敬的貴賓您好！非常感謝您的高度評價與分享 ! 能給您貼心的服務和美好的守候，星級的服務是我們與酒店共有的，酒店房間每天都會有專人進行清潔與消毒，為了給客户更好的入住體驗，我們酒店不斷在升級服務和更新設備。酒店的美食豐富多樣，附近就是高鐵站，距離商城綜合體不到1km，很適合用餐後的休閑時光~您的肯定是我們前進的動力，我們會一如既往的努力！祝您生活愉快！開心每一天