Guangyi Street Yixing Community Chun'an Road No.6, Chenghai District, Shantou, Guangdong, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Shanheli Chaji Natural Style Homestay (Chenghai Branch)
9.7/10
Excellent
419 ulasan
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Ulasan terverifikasi
Location9.6
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(419)
Positive reviews(412)
Reviews with photos/video(204)
Well designed(76)
Classy environment(50)
Well decorated(36)
Delicious breakfast(22)
Convenient parking(21)
Friendly front desk staff(14)
Tasty coffee(12)
Loved the view(11)
Negative reviews(7)
Edoardo Riccardo
Featured Smart Room (Double bed)
Check-in Mar 2025
Business travelers
2 ulasan
9.5/10
Amazing
Diposting pada 26 Apr 2025
The room was really nice and the staff very helpful. The location is convenient and there is a nice café located on the rooftop.
Tanggapan dari Properti: 尊敬的客人,感謝您的用心好評,能得到您的稱讚是我們的榮幸,我們會越做越好,期待您的下次 下下次的光臨[比心]
AWMC
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Check-in Jul 2024
Family
17 ulasan
8.5/10
Very Good
Diposting pada 21 Agt 2024
The hotel is fantastically designed. It is spacious and comfortable. The staff is extremely helpful and polite making the stay very enjoyable.
I booked this hotel on the understanding there was a swimming pool as it was advertised on Trip.com with a swimming pool in their details. However, when we arrived, we were told that it was not a swimming pool that was in use. With 2 kids that was looking forward to swimming, it was a big disappointment.
Tanggapan dari Properti: Dear customer, hello! Thank you for choosing us among numerous homestays, trusting us, and acknowledging our services. Sorry for not being able to meet your check-in experience. Our swimming pool is marked as a landscape pool on Ctrip website! Shanheli Homestay adheres to the business philosophy of one store, one style, and provides the best service for each guest. Xiaoshan regularly maintains the room environment, equipment, and public area facilities in a quantitative and scheduled manner, striving to provide you with a more comfortable and tidy environment for your stay. We hope you have a
Guest User
Luxury Family Room
Check-in Des 2024
Family
2 ulasan
1.0/10
Diposting pada 2 Feb 2025
The service is ridiculously bad. The staff will call you in advance (contact me around 18:00 and send you the self-check-in instructions) to inform you that she is going home to sleep and will be off work at 12:00 in the evening. I arrived at the B&B at 1 a.m. and found that no quilt was provided when I entered the room, and I couldn't find any staff. Later, I called the number I had contacted before many times, but no one answered. I finally got a voice call through WeChat and was told that there were quilts in the laundry room of the B&B (dirty quilts that guests had slept on a few days ago) and I should go get them and just make do with them for the night. When I found them, they were too dirty, so I sent another WeChat voice call to explain the problem (the WeChat message said that someone had been asked to get you a quilt, but actually they meant a quilt cover). Only then did a man bring you a quilt cover. The man said that he was not a staff member, he was just helping to deliver the quilt cover, and you need to put on the quilt cover yourself. I had no choice but to toss and turn until after two o'clock, and could only put on the quilt and endure it until dawn.
If it is fabricated, God will punish you. The following are relevant photos and screenshots.
Except for the fact that a cleaning lady suddenly opened the door the next morning and explained that the room was under maintenance so there were no quilts, she didn't know how anyone was living there. It was ridiculous. All communication from check-in to check-out was via text or voice on WeChat. There was no other staff member around until I left the hotel. I hope that other guests will not experience what I experienced. I am writing this article to remind everyone to be vigilant and not fall into the trap again.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear customer, hello! We are very sorry that you had an unpleasant experience during your stay. Regarding the issue of missing quilts in the room, it was indeed a serious negligence in our work. After the quilt in the room was sent for cleaning that day, we forgot to replenish it in time. In the future, we will definitely strengthen the inspection and management of the rooms and resolutely prevent such problems from happening again. The laundry room at that time had both clean spare quilts and quilts waiting to be washed. Maybe you took the quilt to be washed by mistake, which led to the misunderstanding. We apologize to you again for this. In addition, we are deeply sorry for the inadequate service provided by our staff that you mentioned. In terms of the check-in process, the B&B staff has contacted you in advance to confirm your arrival time, and arranged room cleaning in advance to prepare for check-in. Our housekeeper's duty hours are from 8 am to 12 midnight. It has been clearly stated on the platform that relevant personnel will patrol the building in the middle of the night. We are not on duty 24 hours a day. I hope you can understand. We are always committed to perfecting every service detail and enhancing customer experience. If you have the opportunity to visit us next time, we will help you arrange your stay. We hope you can calm down. We sincerely hope that you can choose our B&B again and give us a chance to apologize in person. Looking forward to seeing you again!
Anonymous User
Featured Smart Room (Double bed)
Check-in Jul 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 4 Agt 2024
When I first saw the hotel entrance, I thought I had stepped on a thunderbolt. It feels different once you go up to the 7th floor. The self-service check-in is very smart. When you go down to the 6th floor, the hotel area is decorated and comfortable. You don’t necessarily need to swipe a card at the door. You can enter by pressing the password. It is very convenient. The room is very casual, comfortable and hygienic. Each shower room has floor heating service. The hotel has door-to-door breakfast service. There are coffee, biscuits and other snacks in the self-service area. The butler also had a nice smile. all is well.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaoshan and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest enjoy a home away from home experience. We eagerly look forward to your visit again! I wish you peace, joy and all the best🥰
Guest User
Light Luxury Double Bed Room With Full Smart Home, Tub, Large Screen, And Tea Lounge
Check-in Jan 2024
Family
2 ulasan
5.5/10
Diposting pada 14 Feb 2024
1. The environment is nice and popular, but back to basics, you have to have a good sleep. Whether it is the arched design of the corridor or the wooden doors, it can be said that there is no sound insulation at all. The door and door of the corridor opens and closes loudly at 12 o'clock! If you want to sleep well, you should take the exam carefully. The noise almost made me collapse.
2. There is almost no service during the Spring Festival, and it feels average
3. After staying for two nights, the bathroom was very poorly cleaned and the bathtub was not even flushed.
4. In the end, I was very depressed because I had clearly ordered two large rooms, but one of them turned out to be a small one. I was refunded 150 yuan for the other room, but what we care about is not the money, but the experience.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for taking the time to leave your review. We value your review and have immediately contacted the engineering department to purchase and replace the soundproof wooden doors to better improve the stay experience of subsequent guests. Regarding issues with cleaning and room ordering, we will conduct a store review and resolve Carry out relevant measures to improve service processes and strengthen personnel training. To avoid similar incidents from happening again in the future, we sincerely hope that you can give us another chance to serve you. We apologize again for your unpleasant experience in the hotel. Thank you and wish you good luck in the Year of the Dragon.
Superh1989
Privilege Queen Room
Check-in Des 2023
Family
6 ulasan
10.0/10
Outstanding
Diposting pada 21 Jan 2024
Environment: Very quiet and tasteful
Spa bath bag: I usually don’t dare to take a bath when I stay, so the hotel will provide a disposable bath cover, which is a surprise
Service: I accidentally left the ring in the room. The staff found it and mailed it to my home. Thank you very much.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Some people say that all encounters in the world are reunions after a long separation. Thank you for your heart-warming review. The B&B provides free 🆓 self-service coffee || public area | Pleasure and happy feelings are the purpose of our work. Whose eyes will you encounter inadvertently in the beautiful sunshine? Floating in the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it even more and look forward to it. See you next time. Spoiler alert: There will be a fireworks show in Shantou on the second day of the first ***** month. Come to Shanheli B&B and let us have fun together in Chaoshan.
Guest User
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Tanggapan dari Properti: 感謝您寫的五星暖心點評📑,希望所有旅客能在山禾裏留下美好回憶,是您在澄海的温馨小家。有人説世間所有的相遇都是久別重逢,能夠為你們的旅途增添一份舒適,愉悦,開心的感受是我們工作的目的,美麗的時光,不經意間會邂逅誰的眼眸?文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍借,期盼與您的下次相見哦
Tanggapan dari Properti: 感謝您寫的五星暖心點評📑,希望所有旅客能在山禾裏留下美好回憶,是您在澄海的温馨小家。有人説世間所有的相遇都是久別重逢,能夠為你們的旅途增添一份舒適,愉悦,開心的感受是我們工作的目的,美麗的時光,不經意間會邂逅誰的眼眸?文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍借,期盼與您的下次相見哦