Shanheli Chaji Natural Style Homestay (Chenghai Branch)

Ulasan Shanheli Chaji Natural Style Homestay (Chenghai Branch)

Shanheli Chaji Natural Style Homestay (Chenghai Branch)

Guangyi Street Yixing Community Chun'an Road No.6, Chenghai District, Shantou, Guangdong, ChinaLihat Detail Hotel
Shanheli Chaji Natural Style Homestay (Chenghai Branch)
Shanheli Chaji Natural Style Homestay (Chenghai Branch)Shanheli Chaji Natural Style Homestay (Chenghai Branch)Shanheli Chaji Natural Style Homestay (Chenghai Branch)
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Ulasan Tamu tentang Shanheli Chaji Natural Style Homestay (Chenghai Branch)

9.7/10
Excellent
419 ulasan
Ulasan terverifikasi
Location9.6
Amenities9.7
Service9.7
Cleanliness9.7
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Urutkan berdasarkan:
All reviews(419)
Positive reviews(412)
Reviews with photos/video(204)
Well designed(76)
Classy environment(50)
Well decorated(36)
Delicious breakfast(22)
Convenient parking(21)
Friendly front desk staff(14)
Tasty coffee(12)
Loved the view(11)
Negative reviews(7)
Edoardo Riccardo
Featured Smart Room (Double bed)
Check-in Mar 2025
Business travelers
2 ulasan
9.5/10
Amazing
Diposting pada 26 Apr 2025
The room was really nice and the staff very helpful. The location is convenient and there is a nice café located on the rooftop.
Tanggapan dari Properti: 尊敬的客人,感謝您的用心好評,能得到您的稱讚是我們的榮幸,我們會越做越好,期待您的下次 下下次的光臨[比心]
AWMC
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Check-in Jul 2024
Family
17 ulasan
8.5/10
Very Good
Diposting pada 21 Agt 2024
The hotel is fantastically designed. It is spacious and comfortable. The staff is extremely helpful and polite making the stay very enjoyable. I booked this hotel on the understanding there was a swimming pool as it was advertised on Trip.com with a swimming pool in their details. However, when we arrived, we were told that it was not a swimming pool that was in use. With 2 kids that was looking forward to swimming, it was a big disappointment.
Tanggapan dari Properti: Dear customer, hello! Thank you for choosing us among numerous homestays, trusting us, and acknowledging our services. Sorry for not being able to meet your check-in experience. Our swimming pool is marked as a landscape pool on Ctrip website! Shanheli Homestay adheres to the business philosophy of one store, one style, and provides the best service for each guest. Xiaoshan regularly maintains the room environment, equipment, and public area facilities in a quantitative and scheduled manner, striving to provide you with a more comfortable and tidy environment for your stay. We hope you have a
Guest User
Luxury Family Room
Check-in Des 2024
Family
2 ulasan
1.0/10
Diposting pada 2 Feb 2025
The service is ridiculously bad. The staff will call you in advance (contact me around 18:00 and send you the self-check-in instructions) to inform you that she is going home to sleep and will be off work at 12:00 in the evening. I arrived at the B&B at 1 a.m. and found that no quilt was provided when I entered the room, and I couldn't find any staff. Later, I called the number I had contacted before many times, but no one answered. I finally got a voice call through WeChat and was told that there were quilts in the laundry room of the B&B (dirty quilts that guests had slept on a few days ago) and I should go get them and just make do with them for the night. When I found them, they were too dirty, so I sent another WeChat voice call to explain the problem (the WeChat message said that someone had been asked to get you a quilt, but actually they meant a quilt cover). Only then did a man bring you a quilt cover. The man said that he was not a staff member, he was just helping to deliver the quilt cover, and you need to put on the quilt cover yourself. I had no choice but to toss and turn until after two o'clock, and could only put on the quilt and endure it until dawn. If it is fabricated, God will punish you. The following are relevant photos and screenshots. Except for the fact that a cleaning lady suddenly opened the door the next morning and explained that the room was under maintenance so there were no quilts, she didn't know how anyone was living there. It was ridiculous. All communication from check-in to check-out was via text or voice on WeChat. There was no other staff member around until I left the hotel. I hope that other guests will not experience what I experienced. I am writing this article to remind everyone to be vigilant and not fall into the trap again.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear customer, hello! We are very sorry that you had an unpleasant experience during your stay. Regarding the issue of missing quilts in the room, it was indeed a serious negligence in our work. After the quilt in the room was sent for cleaning that day, we forgot to replenish it in time. In the future, we will definitely strengthen the inspection and management of the rooms and resolutely prevent such problems from happening again. The laundry room at that time had both clean spare quilts and quilts waiting to be washed. Maybe you took the quilt to be washed by mistake, which led to the misunderstanding. We apologize to you again for this. In addition, we are deeply sorry for the inadequate service provided by our staff that you mentioned. In terms of the check-in process, the B&B staff has contacted you in advance to confirm your arrival time, and arranged room cleaning in advance to prepare for check-in. Our housekeeper's duty hours are from 8 am to 12 midnight. It has been clearly stated on the platform that relevant personnel will patrol the building in the middle of the night. We are not on duty 24 hours a day. I hope you can understand. We are always committed to perfecting every service detail and enhancing customer experience. If you have the opportunity to visit us next time, we will help you arrange your stay. We hope you can calm down. We sincerely hope that you can choose our B&B again and give us a chance to apologize in person. Looking forward to seeing you again!
Anonymous User
Featured Smart Room (Double bed)
Check-in Jul 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 4 Agt 2024
When I first saw the hotel entrance, I thought I had stepped on a thunderbolt. It feels different once you go up to the 7th floor. The self-service check-in is very smart. When you go down to the 6th floor, the hotel area is decorated and comfortable. You don’t necessarily need to swipe a card at the door. You can enter by pressing the password. It is very convenient. The room is very casual, comfortable and hygienic. Each shower room has floor heating service. The hotel has door-to-door breakfast service. There are coffee, biscuits and other snacks in the self-service area. The butler also had a nice smile. all is well.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Xiaoshan and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest enjoy a home away from home experience. We eagerly look forward to your visit again! I wish you peace, joy and all the best🥰
Guest User
Light Luxury Double Bed Room With Full Smart Home, Tub, Large Screen, And Tea Lounge
Check-in Jan 2024
Family
2 ulasan
5.5/10
Diposting pada 14 Feb 2024
1. The environment is nice and popular, but back to basics, you have to have a good sleep. Whether it is the arched design of the corridor or the wooden doors, it can be said that there is no sound insulation at all. The door and door of the corridor opens and closes loudly at 12 o'clock! If you want to sleep well, you should take the exam carefully. The noise almost made me collapse. 2. There is almost no service during the Spring Festival, and it feels average 3. After staying for two nights, the bathroom was very poorly cleaned and the bathtub was not even flushed. 4. In the end, I was very depressed because I had clearly ordered two large rooms, but one of them turned out to be a small one. I was refunded 150 yuan for the other room, but what we care about is not the money, but the experience.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for taking the time to leave your review. We value your review and have immediately contacted the engineering department to purchase and replace the soundproof wooden doors to better improve the stay experience of subsequent guests. Regarding issues with cleaning and room ordering, we will conduct a store review and resolve Carry out relevant measures to improve service processes and strengthen personnel training. To avoid similar incidents from happening again in the future, we sincerely hope that you can give us another chance to serve you. We apologize again for your unpleasant experience in the hotel. Thank you and wish you good luck in the Year of the Dragon.
Superh1989
Privilege Queen Room
Check-in Des 2023
Family
6 ulasan
10.0/10
Outstanding
Diposting pada 21 Jan 2024
Environment: Very quiet and tasteful Spa bath bag: I usually don’t dare to take a bath when I stay, so the hotel will provide a disposable bath cover, which is a surprise Service: I accidentally left the ring in the room. The staff found it and mailed it to my home. Thank you very much.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Some people say that all encounters in the world are reunions after a long separation. Thank you for your heart-warming review. The B&B provides free 🆓 self-service coffee || public area | Pleasure and happy feelings are the purpose of our work. Whose eyes will you encounter inadvertently in the beautiful sunshine? Floating in the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it even more and look forward to it. See you next time. Spoiler alert: There will be a fireworks show in Shantou on the second day of the first ***** month. Come to Shanheli B&B and let us have fun together in Chaoshan.
Guest User
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Check-in Feb 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
房間很好,環境優雅,設備也很先進,早餐也很贊。小姐姐們服務也很好,人美心善。很有親切感,山禾理民宿好幾家,確實每一家都有獨特風格,老闆很用心,別具風味。出行值得推薦他們家。希望會越來越好。
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客:您好!感謝您的5分好評哦!每個城市總會又讓人惦念的理由,每個季節都有我們難捨的景色,每個民宿都有他們甜美而有温馨的回憶,希望山禾裏是您回憶裏最温馨最獨特的那個!常回山禾裏看看哦!祝安好!
Guest User
Surprise Gift Smart Room
Check-in Feb 2025
Other
1 ulasan
10.0/10
Outstanding
Diposting pada 19 Mar 2025
這次旅行,最幸運的就是住進了這家名宿,必須給個超讚好評!一踏入房間,温馨的裝修風格和精心的佈置就讓人眼前一亮,每一處細節都彰顯着老闆的用心,床品柔軟舒適,一晚上都睡得格外香甜。公共區域寬敞又有格調,書籍、音樂、綠植,營造出愜意的休閑氛圍,在這裏結交了不少志同道合的朋友。 位置也很棒,周邊美食眾多,出行便利,鬧中取靜。真心推薦給大家,下次來這邊,肯定還選這兒!
Terjemahkan
Tanggapan dari Properti: 感謝您寫的五星暖心點評📑,希望所有旅客能在山禾裏留下美好回憶,是您在澄海的温馨小家。有人説世間所有的相遇都是久別重逢,能夠為你們的旅途增添一份舒適,愉悦,開心的感受是我們工作的目的,美麗的時光,不經意間會邂逅誰的眼眸?文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍借,期盼與您的下次相見哦
Guest User
Surprise Gift Smart Room
Check-in Feb 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 1 Apr 2025
這一次選擇這個民宿非常不錯,環境很優雅,房間也很獨特,設備先進,小姐姐服務非常好,而且7樓還有咖啡廳,環境也適合聚餐,這裏離南澳島也方便出入,吃行穿住都很方便,值得推薦。
Terjemahkan
Tanggapan dari Properti: 感謝您寫的五星暖心點評📑,希望所有旅客能在山禾裏留下美好回憶,是您在澄海的温馨小家。有人説世間所有的相遇都是久別重逢,能夠為你們的旅途增添一份舒適,愉悦,開心的感受是我們工作的目的,美麗的時光,不經意間會邂逅誰的眼眸?文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍借,期盼與您的下次相見哦
Guest User
Surprise Gift Smart Room
Check-in Feb 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 13 Mar 2025
這次入住山禾裏真的讓我驚喜連連!首先,民宿的環境非常優美,裝修風格獨特,既有現代感又不失温馨,每一個細節都看得出主理人的用心。房間乾淨整潔,設施齊全,床品舒適,睡得很香。 最讓我感動的是管家的熱情服務,從入住前的溝通到入住後的關懷,都讓人感到賓至如歸。民宿周邊也很安靜,交通便利,附近還有不少美食和景點,非常適合度假放鬆。 總之,這次入住體驗非常棒,強烈推薦給所有想要放鬆身心、享受美好時光的朋友!下次有機會一定還會再來!
Terjemahkan
Tanggapan dari Properti: 您的評價讓我們倍感榮幸!感謝您對我們民宿各方面的支持和認可,我們所做的一切就是為了讓每一位入住的賓客能有一個美好的體驗。看到您的肯定,我們真的非常感動,祝您生活愉快,萬事順遂❣️
XiaoxiongYR
Surprise Gift Smart Room
Check-in Feb 2025
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 10 Mar 2025
一場温暖的民宿之旅,邂逅家一般的自在 旅行,是在陌生之地尋找熟悉的温暖,而山禾里民宿無疑是我這場旅途中最温暖的收穫。 剛抵達民宿,我就被眼前的景象所吸引。彷彿一幅自然的畫卷。陽光灑在錯落有致的房舍上,光影交織,讓人瞬間忘卻了城市的喧囂。走進民宿,清新的草木香氣撲鼻而來,那是自然與生活完美融合的味道,就像是在忙碌的生活中找到了一處寧靜的港灣。 辦理入住的過程十分順暢,工作人員臉上洋溢着熱情的笑容,迅速幫我完成了手續,還細心地為我介紹周邊的景點和美食。那一刻,初來乍到的陌生感煙消雲散,取而代之的是滿滿的安心與期待。
Terjemahkan
Tanggapan dari Properti: 親,看到您的好評,我們滿心歡喜呢!您就像家人一樣,能讓您在這兒住得舒服、玩得開心是我們最幸福的事。期待與您再次相遇,祝您每天都開開心心喲!💕
Guest User
Surprise Gift Smart Room
Check-in Feb 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 9 Mar 2025
這次出遊,偶然入住了一家體驗感很好的民宿,體驗堪稱絕妙。 踏入民宿,古樸的木質大門和搭配的清新綠植,瞬間就將我帶入了一種寧靜悠然的氛圍。走進房間,佈置簡潔卻處處藏着小心思。棉麻質地的床品親膚舒適,讓人一躺上去就放鬆下來。窗邊還擺放着一張小茶几和兩把木椅,閑暇時坐在這裏,泡上一杯潮汕功夫茶,雲霧繚繞間,彷彿所有煩惱都被拋到了九霄雲外 。 民宿的餐食也給我留下了深刻印象,民宿的早餐有多種可以選擇,還是直接把早餐送到房間的哦💯開車十分鐘就可以到達美食街,交通也是很方便的💯 最讓我感動的是民宿管家的服務,熱情又貼心,管家還幫忙規劃遊玩路線,分享了許多當地鮮為人知的小眾景點。在這裏的每一刻都讓我感受到家的温暖,下次出行這家民宿一定還是我的首選 。
Terjemahkan
Tanggapan dari Properti: 您的評價讓我們倍感榮幸!感謝您對我們民宿各方面的支持和認可,我們所做的一切就是為了讓每一位入住的賓客能有一個美好的體驗。看到您的肯定,我們真的非常感動,祝您生活愉快,萬事順遂❣️
Guest User
Featured Smart Room (Double bed)
Check-in Feb 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 13 Mar 2025
這次旅行住的名宿也太棒了!一進門,温馨的裝修和精心的佈置就暖到心裏。房間乾淨整潔,用品齊全且品質高。工作人員熱情好客,幫忙解決各種問題。周邊美食多,出行也方便。下次來這邊,還選這兒!
Terjemahkan
Tanggapan dari Properti: 親愛的客人,看到您的好評,我們心裏別提多開心啦!就像迎接遠方歸來的家人一樣温暖呢。您在民宿裏住得舒心,玩得開心,就是我們最大的心願呀。期待您下次再來,我們會一直在這裏等您哦~
Guest User
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Check-in Mar 2025
Family
6 ulasan
10.0/10
Outstanding
Diposting pada 26 Apr 2025
房間乾淨衞生,環境閑適優雅,別提多讚了。來汕頭,必住這家,強烈推薦。孩子喜歡 老婆開心,這才是旅行的意義。
Terjemahkan
Tanggapan dari Properti: 簡單的文字,承載着您滿滿的真情與肯定。這份跨越屏幕的温暖,是我們最寶貴的財富。感謝您的選擇與支持,我們會繼續努力,不負您的期待!
Guest User
Romantic Double Bed Room With Full Smart Home, Tub, Projector, And Tea Lounge
Check-in Feb 2025
Couples
14 ulasan
10.0/10
Outstanding
Diposting pada 13 Apr 2025
設計新穎,已多次入住! 衞生乾淨,環境好! 管家Yuan服務很好,有求必應,有問必答! 這種小天氣,吃吃燒烤,看看恐怖片,悠哉悠哉
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,感謝您的用心好評,能得到您的稱讚是我們的榮幸,我們會越做越好,期待您的下次 下下次的光臨[比心]