Regent Hotels in Shanghai

Me and my girlfriend booked a one night stay at the Regent Pudong for her birthday. I would like to start off by saying Robin was fantastic from start to finish. I emailed several hotels for more information on spa and dietary information but Regent was the only one that got back to me thanks to Robin. He was also very helpful and added some nice touches to our stay during check in. We stayed at the King Club Regent room with the Pearl view. Needless to say, the view was amazing and the decor and details were beautiful. The free minibar had decent offering. There were many amenities but no sanitary pads. Spa was amazing with a great view. We booked the Legend Reborn massage and we enjoyed it lot, the pressure was just right. They arranged an English speaking masseuse for my girlfriend which was a nice touch. The only disappointment that we had was that both the sauna and steam room was not working in the female spa section. As we stayed in the club room, we enjoyed afternoon tea in the club lounge. The view was once again, beautiful but there weren't many vegan options. However, one positive was that all the food had dietary information labeled which is hard to find in China. The breakfast was fantastic, there were many options from Asian to Western cuisines, all of which were very tasty! Again, dietary information was there for each dishes. The only feedback is that some food was mislabeled as vegan despite having egg/diary in them! Service was a highlight; from check in, afternoon tea, breakfast, the spa and check out. The staff were friendly, helpful and spoke good English and have great attention to detail. Overall, I would recommend Regent Pudong and would definitely stay again.

The balcony view is very good, the room facilities are very new, the cooperation between departments is very smooth, and the service is timely and thoughtful. In particular, Manager Jay was very considerate in his reception from before check-in to after check-out.