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Ulasan terverifikasi
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2532)
Positive reviews(2500)
Reviews with photos/video(286)
Friendly front desk staff(186)
Quiet & comfortable(167)
Large rooms(112)
Delicious breakfast(83)
Perfect for business trips(55)
Stayed multiple times(25)
Tasty coffee(10)
Awesome gym(9)
Negative reviews(32)
Julian Antonio
CitiHouse Deluxe Apartment
Menginap di Feb 2025
Couples
31 ulasan
5.0/5
Outstanding
Diposting pada 23 Mar 2025
We had a pleasant day at CitiGO house. The staff were pleasant and helpful. I would recommend this place.
Tanggapan dari Properti: Dear guests, thank you for your valuable suggestions. I believe we will strengthen training to improve the service and hygiene quality of the hotel. We look forward to giving you a different experience next time you stay. I wish you a happy life.
Guest User
Superior Queen Room
Menginap di Agt 2024
Solo travelers
2 ulasan
4.8/5
Amazing
Diposting pada 10 Okt 2024
Arrived late eith empty stomach but the staff was really helpful and told me where can i get the food.
The gym is small but is enough for people just stay for 1 or 2 nights to remain exercise.
Tanggapan dari Properti: Thank you for spending your precious time to review for us, we always abide by the principle of user first, your praise for the hotel service, your support is the biggest encouragement to us, we will continue to work hard to give you more impeccable service and detail experience, so that your journey is perfect!! I look forward to seeing you again.
Guest User
Superior Queen Room
Menginap di Jan 2025
Travel with friends
1 ulasan
5.0/5
Outstanding
Diposting pada 17 Feb 2025
The staffs are super patient and try to accommodate your request. They use robots to send deliveries to your room. The highlight was the housekeeper. She was super friendly and showed us how to turn on the fridge (that it wasn’t broken 😅). Overall worth the $ spent.
Tanggapan dari Properti: Thank the respected guests for our appreciation, your recognition is our goal and motivation to move forward, so that every trip you have the feeling of returning home, the care of the family, considerate, care, warmth, is the most sincere gift for each partner to pro, I hope to meet you again, looking forward to your visit oh ~
Guest User
Superior Queen Room
Menginap di Okt 2024
Family
6 ulasan
5.0/5
Outstanding
Diposting pada 27 Nov 2024
Staff was very friendly every time and it's a bonus that they have longer than 24 hours free luggage storage
Tanggapan dari Properti: Dear lady, thank you for your five-star praise for your recognition and recommendation of the hotel. All of us are looking forward to seeing you again~
Guest User
Queen Room
Menginap di Mei 2024
Travel with friends
27 ulasan
5.0/5
Outstanding
Diposting pada 2 Jul 2024
Excellent hotel. Excellent staff. Really nice. Will stay again.
Tanggapan dari Properti: First of all, thank you very much for taking the time to comment on our hotel. Every word of your praise is an affirmation of our entire hotel team. We hope to create a feeling of home for you and give you unexpected warmth. Looking forward to seeing you next time!
Guest User
Queen Room
Menginap di Mar 2024
Solo travelers
1 ulasan
0.5/5
Diposting pada 20 Apr 2024
Please read the comments before booking the hotel:
1. The service of this hotel is extremely poor. The front desk of the hotel's night shift is a bald children's front desk. First of all, we do not discuss the sexual orientation of Yi, but as a service staff, the quality is extremely poor, the attitude is extremely poor, and the mouth is also quite common. In order to quibble for your hotel service, we can even carry out wrong evaluation in the face of the reasonable rights and interests of guests. Price, so as the front desk, you can see it. It's really built, and the efficiency is also slow.
2. When it comes to hotel facilities, the location of the hotel is extremely poor. I don't know how many people have used the bath towels in the hotel. I don't want to give you some money if I don't have any money to use.
3. The hotel remote control has not been wiped, and it is full of dust.
4. There is no signal on the hotel TV.
5. The hotel corridor is like a garbage dump. Look at the floor of this corridor. It's incredible. The hotel puts these beddings for guests directly on the ground. Don't say that these are to be cleaned. We saw with our own eyes that your staff moved these beddings to the guest room upstairs.
大家订酒店以前先看一下评论:
1、这家酒店服务极其差,酒店夜班前台一个秃头儿女前台,首先对蚭的性取向咱不展开探讨,可是蚭作为服务人员素质极其差,态度极其差,蚭嘴也挺见,为了替你们酒店服务狡辩,甚至可以当面对客人的合理权益开展错误评价,所以说蚭作为前台你嘴见,是真的挺建,蚭办事效率也慢
2、再说到酒店设施,酒店位置极其差,酒店的浴巾,都不知道多少人使用过了,别人用的都开线了还不换,没钱换要不要给你们点钱?
3、酒店遥控器,擦都没擦,一擦全是灰
4、酒店电视没信号
5、酒店楼道就像垃圾场,看看这楼道地板,不可思议,酒店把这些给客人用的床品,直接放到地上,可不要说什么这些是要拿去清洗的,咱亲眼看到你们工作人员把这些床品搬到楼上客房里
6/7
Tanggapan dari Properti: Dear guest, thank you for staying at the hotel and sharing your stay experience with us. We are sorry that this stay did not bring you a satisfactory stay experience. In response to the issues you have reported, we have immediately trained the front office department to improve the staff's business skills, strengthen our own work standards, and provide every guest with the most perfect and professional stay experience. The guest room problem has been communicated to the room manager. Five towels must be checked during the ward rounds to avoid such problems from happening again. We are fully aware of the importance of hygiene issues, so we immediately inspected the housekeeping department to find the cause, and at the same time stepped up our efforts to clean the rooms. We also dealt with facility issues as soon as possible. If you encounter any problems during your stay, please contact us as soon as possible. We are on standby 24 hours a day to solve your problems. We also sincerely hope that you will give us another chance to witness our growth and look forward to meeting you again. Wish you a happy life!
Jammerto
Queen Room
Menginap di Mar 2024
Couples
37 ulasan
5.0/5
Outstanding
Diposting pada 8 Apr 2024
The receptionists had a hardtime checking us in but they have tried their best to accommodate the problems I had and it was a great stay. I will definitely comeback soon.
Tanggapan dari Properti: Thank you for your trust and love for CitiGO. CitiGO was designed by an internationally renowned designer to create a new concept space that integrates "community shared lobby, light lifestyle, and intelligent guest control". The hotel is always committed to bringing you a high-quality stay experience and looks forward to your stay again!
panda_michael_mauritius
Queen Room
Menginap di Feb 2024
Solo travelers
6 ulasan
3.0/5
Diposting pada 23 Mar 2024
The staffs tries their best even language barrier. I would have liked to know that there are no lifts to my room prior going.3 floors without lift.! I have a bad back and going the steps with suitcase is not proper to me. I am now with back pain since my return.
Tanggapan dari Properti: Sorry for bringing you a bad stay experience. CitiGO values every guest’s opinions and suggestions. Thank you for your trust and corrections. We will continue to reflect and improve to create a better stay experience for everyone.
KLazzell
Deluxe Queen Room
Menginap di Agt 2024
Solo travelers
3 ulasan
4.5/5
Great
Diposting pada 12 Okt 2024
I used this location as a staycation. It was a nice little get away with a lovely walking path along the river nearby. The room did have a funny smell to it, but you didn’t notice it except for the first minute you walked in to the room.
Tanggapan dari Properti: Dear customer, thank you for your stay, we have been concerned about the feelings of guests during the stay, and actively improve their professional level and service standards, and strive to let guests feel the warmth of home. We are sorry that we are still not perfect in some areas. Thank you for taking the time to inform us of our shortcomings so that we can improve. We would like to grow with your attention and look forward to serving you again next time you stay.
Yun
Superior Queen Room
Menginap di Jul 2024
Couples
3 ulasan
4.5/5
Great
Diposting pada 23 Agt 2024
Great amenties and facilities. Very friendly counter staffs, very prfoessional and welcoming. Highly reccommended place to stay!
Tanggapan dari Properti: Thank you very much for your comments on the hotel. Serving every guest well is our tenet all the time, and we look forward to meeting you next time.
魅力幻影
Superior Queen Room
Menginap di Des 2023
Solo travelers
8 ulasan
4.0/5
Very Good
Diposting pada 5 Feb 2024
Not too close to the metro and major bus stations, however there are several restaurants in 500 to 700 meters away from the hotel.
And the experience of the room was not good as the 1st room I have water leakage at the bed.. I thought it's humid or the dampness after mopping as the windows were opened.
The 2nd room was located in another building, however I can smell someone keeps smoking. Also, the bathroom was without lights, so it's necessary to take extra steps while showering.
The ups are that the hotel has multiple laundry machines (both washing and dryer), and there is a gym room at the ground floor.
Tanggapan dari Properti: Dear little master hello, I'm really sorry for not letting you have a satisfactory experience, we have received your feedback, so that you do not have a good experience is not our fault, we have strictly trained room partners, next time you come to inform us in advance, we will arrange the room for you in advance, will never let you have this experience, I hope you can continue to support, wish you a happy life, Everything goes well!
Guest User
Garden-view Double Room
Menginap di Jun 2024
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 16 Jul 2024
Very good and comfortable places. Want to visit again for sure!
Tanggapan dari Properti: 感謝您對CitiGO的信任和喜歡。一個人的朝九晚五,不如一羣人的歡樂場。希望酒店豐富而強大的共享客廳,給您帶來更多美好的體驗,期待您的每一次入住!
kariwong2013
Queen Room
Menginap di Mar 2024
Business travelers
9 ulasan
5.0/5
Outstanding
Diposting pada 22 Jul 2024
very good breakfast.and.tidy and.clean.rooms
we have had a nixe stayed..
Tanggapan dari Properti: Thank you for your trust and liking CitiGO. A person's nine to five, as a group of people happy field. We hope that the rich and powerful shared living room of the hotel will bring you more wonderful experiences and look forward to your stay every time!
AnnikaB
CitiHouse Superior Apartment
Menginap di Okt 2024
Couples
5 ulasan
3.5/5
Diposting pada 26 Nov 2024
Good but more good for students!
Tanggapan dari Properti: Full of enthusiasm, full of you, full of us, looking forward to the next time you ~
Bongiovanni
Queen Room
Menginap di Des 2023
Solo travelers
2 ulasan
4.5/5
Great
Diposting pada 29 Jan 2024
Everything ok, I have spent a month in this hotel
Could improve cleanness around the hotel
Tanggapan dari Properti: Hello, dear master. Thank you for your valuable suggestions. I believe we will strengthen training and improve the environmental quality of the hotel. I look forward to giving you a different experience next time you stay. I wish you a happy life.