Ulasan HomeinnPlus Nanjing Road Walkway on the Bund

Tanggapan dari Properti: Thank you for your five-star review! We are glad that you are satisfied with our brand new guest room environment, prime location and the attentive service of our team~ It is our greatest honor to create an unforgettable stay experience for you! We especially cherish the "carefulness and attentiveness" you mentioned - this is the standard that our service team practices every day. Looking forward to seeing you again soon! I wish you every day as wonderful as your journey!

Tanggapan dari Properti: Thank you for sharing your stay experience so carefully! Every word of your praise makes us feel warm~ We are especially happy that you noticed these service details: ✨ The front desk lady took the initiative to help you upgrade to a larger room on the 7th floor ✨ Daily thoughtful room supplies (towels/drinks/snacks) ✨ The setting of a free beverage station in the lobby ✨ The fun experience of the smart food delivery robot The surrounding treasures you discovered - Nanjing Road market food, fruit shops, and Nanjing Road shortcuts are exactly what we want to recommend to our guests! Regarding the small regret of the staircase transportation on the 7th floor, we have recorded the improvement. Next time, we will reserve a view room with direct elevator access for you. Please feel free to contact the front desk and make arrangements in advance! Looking forward to seeing you again soon, I wish you always have a good travel mood!

Tanggapan dari Properti: 感謝您對我們客房清潔服務的認可！我們每天都會認真記錄您的房間清潔需求，確保為您提供始終如一的整潔體驗。您的滿意就是對我們細緻工作的最大肯定~若您有任何特殊的清潔偏好，歡迎隨時告知前台，我們將全力為您定製專屬的清潔方案。期待下次為您提供更貼心的服務！祝您生活愉快！

Tanggapan dari Properti: 感謝您的五星好評！很高興您對我們酒店的舒適度和衞生環境感到滿意~ 您的認可是我們保持高品質服務的最大動力！我們始終以"一塵不染的房間"和"像家一樣的温馨"為服務標準，期待您下次光臨時能發現更多驚喜細節！祝您生活愉快，隨時歡迎回來！

Tanggapan dari Properti: Thank you for your support and recognition! Our hotel is located on the Bund Nanjing Road Pedestrian Street, an ideal choice for you to experience the prosperity and history of Shanghai. Your satisfaction is what we strive for, and we look forward to seeing you again!

Tanggapan dari Properti: Thank you for choosing to stay in our hotel and sharing your real experience. We deeply apologize for the service that failed to satisfy you this time, and have launched a serious investigation and rectification on the issues you reported: 🔍 Progress of problem handling: Service attitude issue: Relevant training has been arranged for the front desk staff involved. Delayed delivery of takeaway food: Due to delays in robot delivery during peak dining hours, rectification has been implemented to have dedicated personnel deliver food to rooms during peak hours. Room card issue: For the safety of hotel guests, all elevators require room cards. If you need multiple room cards, please contact the front desk. We are well aware that no matter how convenient the location is, it cannot make up for the lack of service. We look forward to witnessing our progress when you stay next time. Wish you a happy life!

Tanggapan dari Properti: Thank you for choosing to stay in our hotel and sharing your honest feedback! We are glad that you are satisfied with our convenient location, but we are very sorry that the soundproofing problem affected your rest experience. In response to the situation you mentioned, we have immediately taken the following measures: 🔇 Record special notes for your room number, and next time we will give priority to arranging quiet rooms away from elevators and corridors 🛎️ Free earplugs are available at the 24-hour front desk (please feel free to request them) If you have any other needs, please feel free to contact us. Your good sleep is what we care about most. I wish you a safe and pleasant journey!

Tanggapan dari Properti: Thank you very much for your sincere feedback. We deeply apologize for the fact that your stay experience did not meet your expectations. We will now explain the improvement plans for each of the issues you raised: 1. It has been confirmed that the noise comes from the sound system used by the merchant downstairs to attract customers. We will negotiate with the merchant to adjust the volume and business hours this week. 2. We deeply apologize for not cleaning in a timely manner and have conducted service process retraining for the cleaning staff on duty. 3. Regarding situations where individual employees handled the situation improperly, we have arranged to have an interview with the employee in question to ensure that service standards are being implemented. 4. All street-facing rooms are equipped with 3M noise-reducing earplugs (available at the front desk). We are fully aware that our geographical advantages cannot cover up our service shortcomings, and we have strengthened the training system for all employees. If you are willing to give us the opportunity to serve you again, we hope to give you a better experience next time.

Tanggapan dari Properti: Thank you for your support and recognition! Our hotel is located on the Bund Nanjing Road Pedestrian Street, an ideal choice for you to experience the prosperity and history of Shanghai. Your satisfaction is what we strive for, and we look forward to seeing you again!

Tanggapan dari Properti: Thank you for your evaluation and feedback! We are glad that you appreciate our cost-effectiveness and newly renovated environment, but we are very sorry that we failed to meet your expectations in terms of sound insulation and hygiene. Your opinion is very important to us and we will immediately improve hygiene details and work on solutions to soundproofing issues. We look forward to your visit again to experience our progress!

Tanggapan dari Properti: Thank you for your evaluation and feedback! We are glad that you like our location and free coffee service, but we are very sorry that the service attitude of some staff members did not satisfy you. Your opinions are very important to us. We will strengthen staff training to ensure that every guest can feel our enthusiasm and friendliness. We look forward to your visit again to experience our progress!

Tanggapan dari Properti: Thank you for sharing your stay experience in detail! We are glad that you noticed our newly renovated odor-free and environmentally friendly design. The prime location of Nanjing East Road does provide many conveniences for travel. We will continue to maintain high-quality service and look forward to your next visit to explore more of the city!