Ulasan The Portman Ritz-Carlton, Shanghai

Ini adalah pengalaman hotel terbaik yang pernah kami alami! Layanan ini luar biasa! Matthew dan Tina sangat cantik dan penuh perhatian. Saya hanya menyesal saya tidak dapat mengingat nama semua orang atau saya akan menyebutkannya juga. Matthew dan Tina berusaha keras untuk menawarkan kami hadiah selama kami tinggal. Matthew bahkan mencampurkan koktail spesial hanya untuk kami! Kami sangat menyarankan siapa pun untuk menginap di ruang Club Lounge di sini karena saya jamin Anda akan dilayani dengan sangat baik. Sekali lagi terima kasih kepada staf di sana karena telah membuat masa menginap kami seindah sebelumnya! Kami pasti akan kembali lagi dalam waktu dekat!

Versi singkat: Sangat buruk, benar-benar mengerikan - apa pun yang Anda lakukan, jangan menginap di hotel ini. Versi panjang: Saya datang untuk check-in tengah malam, dan ada antrean panjang menunggu resepsi. Hanya ada dua staf, tetapi di belakang ada 3 staf lagi yang tidak melakukan apa-apa. Berdiri dalam antrean selama 20 menit untuk check-in. Setelah check in, saya naik lift ke kamar saya, hanya untuk menemukan muntahan di lantai sebelah lift (lihat foto) sejujurnya sepertinya sudah lama sekali, setidaknya beberapa hari. Hotel sudah tua dan kumuh, bobrok, kamar kecil, tidak ada pengering rambut, pancuran rusak, petir rusak dan masih banyak lagi Dan mereka menagih 350 USD pr malam :) Selama 10 tahun terakhir, saya telah menghabiskan 5 bulan dalam setahun di hotel-hotel di seluruh Tiongkok - tidak diragukan lagi ini adalah pengalaman terburuk yang pernah saya alami. Shanghai memiliki banyak hotel yang menakjubkan (Puli, Shangri-La dll.) Jadi bantulah diri Anda sendiri dan jangan menginap di Portman Ritz-Carlton :)

Absolutely friendly and attentive staff. Beautiful view and lobby albeit slightly dated room. Had to wait for my room past 2pm but that was acceptable. Overall excellent! Would recommend.

Had an amazing stay here! Had a complimentary room upgrade upon check in and the hotel also accommodated my request to check out late. Room is spacious and clean. Bed and pillows are comfortable. Every hotel staff I met were very polite. Hotel is situated between Jing A Temple station and Nanjing West Road station, about a 10mins walk to both. Will definitely stay here again if I come back to Shanghai.

The Portman-Ritz is always a go to stay for the holidays. My only complaint is that the rooms are super hot in the winter even with everything off. There are no windows to open to cool the room down.

its close to our office and convenient to nearby business meeting points. also lots of restaurants and malls nearby believe its good for leisure travellers too. good service and room is clean.

With the price I paid for Ritz Carlton brand - no value . As a Ritz Carlton brand there is no coffee machine provided in room . Only give three packets of instant coffee mixed. Bedroom slipper provided are so off brand standard.

Gorgeous Hotel Luxurious Amenties provided is too good Shopping complex are very near Restaurant to found near by Great stay

The staff were professional, friendly, and genuine problem solvers. Much better than another hotel i stayed at in Shanghai

good location, quiet room and clean. restaurant food is good.

Another wonderful trip to the ritz. The Portman has a better club level to the other in Lujiazui. It feels more open, quiet and has better food.

had a very pleasant stay. All.is beyond expectations, services are very warm. I highly recommend it.

I stayed here quite a few years back and it doesn’t look like this place has changed much. Room decor seemed very tired and worn. Lobby looks quite nice. A short 5 minute walk or so to the Jingan area.

I stayed in the Portma Ritz Carlton for 2 nights just after Christmas. The service was excellent, all of the staff went above and beyond to help me. They greeted me by name, remembered my coffee and drink orders and went to great lengths to help me. The staff in the club lounge were amazing, Lisa, Tina, Sunny, Vincent and others. The floor attendant Cici was also so helpful. The location is great, many restaurants around and short walk to The Kerry Center and Jingan temple. definitely recommend!