Hotel Crowne Plaza Hotels & Resorts di Shanghai

I had an amazing stay at this hotel! Everything was perfect, from the clean and comfortable rooms to the excellent facilities. What truly made my experience exceptional was the outstanding service from the staff. They were always friendly, professional, and eager to help. A special thanks to ( , Gavin Justin , ) for their kindness and dedication. I highly recommend this hotel to anyone looking for a wonderful stay!”

The hotel is far from brand new but it is very well maintained. The location is superb, with lots of restaurants and cafes to explore in the area. Many of these cafes serve alcohol too, perfect for a quick drink in the evening. The hotel receptionist solved a technical issue quickly and upgraded our room to compensate for lost time.

Stayed here on a last-minute reservation after a missed train. We were in and out within 12 hours, so really just a brief night stay. That said, service was quick and staff were helpful, wheeling our luggage into the hotel from our taxi and up to our room. Room was very large and comfortable. Grabbed carry out / take away from one of the hotel's on-site restaurants (The Bistro) and they delivered it to our room without charge. Walked the next morning to the nearby train station; takes about 10-15 minutes and there are lots of stairs, so be aware. The front desk offered to call a taxi, but we declined.

The old man at the door is just a decoration again. He puts his hands in his pockets and watches you pass by. He can't see anyone, let alone open the car door for you and take your luggage. Last time I brought a suitcase, he was still there talking on the phone passionately. Service: Poor I don't know what the front desk means. I have stayed in various room types before, so I specially booked the most expensive king-size bed room again this time, but was arranged on a very low floor I have booked a king-size bed room at this price several times before. The bedding is obviously more comfortable, and the disposable items are packaged differently from other price rooms. The room is also larger and equipped with a smart toilet But I don't know why I was arranged a room that is not any worse this time. Then I can book the cheapest room. Why must I book this one? Hygiene: Average

I booked a one-bedroom suite on Ctrip, but found that there was no bathtub and balcony after checking in. Then I called the front desk. The front desk lady was very friendly. After learning about our needs, she finally upgraded us to a two-bedroom suite for free. It had a balcony and a bathtub. The next night, I arranged a bubble bath for my baby, and she was very happy! On the first night, I also experienced the hotel's hot pot and seafood buffet, which was great and had a lot of varieties. The price is more affordable for people over 65 years old, which is really conscientious. The grass skiing in the hotel is average; the table tennis project made my baby like it and played for a long time; the swimming pool is really good, with three pools and a suitable temperature, and the baby had a lot of fun. The hotel can order takeout, and the robot will deliver it to the door of the room, which is really convenient. Overall, it's really great, looking forward to coming again next time!

The hotel's appearance is unique, magnificent and elegant. As you enter the lobby, you will be greeted by a luxurious and warm atmosphere. The warm reception of the staff is refreshing, and their friendly smiles and professional service attitude have left a deep impression on me from the beginning. The room is spacious and bright, and the layout is exquisite and elegant. Every corner is spotless, and the bed is soft and comfortable, as if you are in the clouds. The facilities in the room are not only complete but also of high quality. The hotel's catering is unique. The breakfast is rich and varied, with fresh fruits, exquisite pastries, and steaming porridge to meet the needs of various tastes. The dishes in the Chinese restaurant are delicious and the authentic flavor is memorable. The atmosphere of the Western restaurant is romantic and elegant, and the food and environment complement each other. The leisure facilities are also very complete. The gym has advanced equipment and the swimming pool has clear water. It is a great enjoyment to be able to relax here after a busy day. Throughout the stay, the hotel's service has always been meticulous. Whether it is the patient answers at the front desk or the timely response of the room service, people feel real care.

Hotel is in 30 minutes driving to Pudong. Good environment, green territory. But, windows can be more clean, actually it was dirty. Air conditioner didn’t response to any temperature adjustment and continuously blowed 21-22 C until we shut it down. Very uncomfortable.

The room is fully equipped, clean and tidy, the environment is elegant and comfortable, the service is very considerate, it is comfortable to live in, and it feels so high-end, ៸៸៸៸᳐⦁⩊⦁៸៸᳐ ੭ﾞ

The room is big, but generally speaking, it is an old hotel and cannot be compared with new hotels. The breakfast has rich varieties and the stay experience is quite good. Fudan University is next to the hotel, which has a very cultural atmosphere.

It's a lovely Ski Resort, the snow world and water park are just next door. Very close to the airport but far away from rest of the main attractions. Staffs are friendly and helpful, need to give a special thanks to Jansen who helped with my check in, and prior to my check in he's been very helpful and attentive to all my questions and requests. Gary was another staff I like to give praise to. Then there's another lady but I didn't remember her name. Then there's a gentleman at the lobby, who's very professional, supportive and very patient with my broken Mandarin, who helped me ship out some of our belongings. Mr Dai (戴先生) We stayed for 3 nights, it was a one night stay and eventually we spent the whole weekend at the resort, so didn't get to see Shanghai much. My kid said the world park isn't cold but nothing much to do, mant rides and facilities are shut down (maybe bevause of winter time?) turned into 3 nights, Ski park ticket is 30%+ more expensive during the weekends. I had a terrifying experience at the help desk from the Ski park though, very unprofessional staff. Otherwise, rest are great. Love our room type, the bath tub is basically a mini spring, highly recommend to take a hot bath each night. Nice decor, clean and bright. Nice chilling lobby. Breakfast is wonderful, wide selections. Lunch set and a-la-carte menu are both ok. Dinner buffet sucks though, I will stay away from the dinner buffet if possible! Food are all dried up, crab legs is a joke, food presentation not appealing, not many options. The operations and management of the dining definitely need some work done. Only one dining place, lobby offers refreshment only. But overall, is a great hotel, friendly and supportive staffs, clean, and no smokes!!!!