Hotel dengan Kolam Renang di Seoul

My experience staying at this hotel was not very good. Since I was arriving late, the hotel informed me that I should use the self-check-in machine at the entrance. However, when I arrived, they didn’t tell me that they had already pre-arranged my check-in. They had placed an envelope with my room code at the entrance. If someone else had taken that envelope, wouldn’t they have been able to enter my room freely? The most disturbing part was the housekeeping staff in the morning. They kept knocking on my door repeatedly, asking if I needed cleaning, and even opened my door without permission. On the third day, when I was supposed to check out, I had requested a late checkout in advance and received approval from the front desk, with an additional fee. However, the housekeeping staff were not informed about this. They kept knocking on my door and even entered my room again. I explained to them that I had permission for a late checkout, but they repeatedly told me in English, very firmly and forcefully, that it was not possible and that I had to check out immediately. Overall, this was a terrible experience! The hotel did not even offer a single apology and just ignored the whole situation.

The place is good to go somewhere But only for shopping and sleep If you want to heat some food,or some other drinks They don’t have microwave and the fridge space is too small Shower room is too small that I can’t put the clothes But the ppl is really friendly for service

If taking subway you can head to exit 10 of jamsil station and you can go through the lotte world mall before street level, head straight, take the escalator next to the aquarium up, exit the main doors and cross the road to the left for the hotel. (It it not sheltered/ connected directly between the mall/ station and hotel). We took the side entrance lift up to the reception but if you go further down you’ll see the main car drop off and concierge. The staff service was really friendly, although at the check in reception we were given a list of rules and asked if we had any questions, so the hotel vibe felt quite formal and stiff. Was concerned about the rules on the swimming pool booking and bringing outside food in, but the staff around were kind and welcoming so we soon felt at ease. Was able to rent the required swim cap free of charge. Room was classy, spacious and bed and bath comfortable. We booked the lake view room but one can only see it at the side when nearer to the windows. We had indicated we were celebrating our wedding anniversary but there were no special greetings in the room or wishes at reception, which normally hotels would as part of their hospitality. The lake view from breakfast and the pool was beautiful! Heard it would be even more beautiful in spring! We enjoyed walking around the lake and exploring the restaurants on the other side. Great shopping location next to the lotte mall The swimming pool is small with one lane for laps and others for relaxing. There’s a heated jacuzzi outside and within the beautiful changing area was also has a hot bath and another neat amenities. The gym was huge and had so many machines! All in all a great and beautiful stay! Wish we stayed longer than one night! The only con is that you have the transfer lifts at the reception level each time you go out or in so you’ll just have to meet and greet a lot of people along the way.

Got a room from the residence tower. The room was nice and spacious, and the bathroom was huge. Came with a kitchenette and washing machine in the room. Walking distance to dongdaemun night market, plenty of food choices nearby within 10mins walk. There’s a small convenience store around the corner. Towels smelt of bleach, but otherwise, they were always clean! The hotel was by a main road, and it was easy for cabs and a private drop off at the back of the hotel for a longer wait. The lady behind the counter at the cafe located on Level 1, she seems to be dreaming most of the time. Had to keep repeating myself for her to get the message. Room was 72x, she couldn’t find the number in the system despite asking us for it for 3 times. We had to write it down, and she still read it as 32x. 🙂↕️ had to correct her a couple of times that’s it’s SEVEN TWO x. Overall, great stay!

Little bit disappointed with the promised upgrade. Turns out the room they upgraded to was smaller than the normal room. Had a few of my friends staying in the same hotel as we planned our trip together. Noticed our room at the corner was smaller and after reading the pass reviews.. it has happened before. They “upgraded” the floor but down sized the room. The photo u see is the room I stayed for 1 night (different from the website photos) before switching to another room. How unfortunate! Also I booked king sized bed but it was less than 1.7m in width. What standards are the king size bed for an international hotel brand like IHG. Having known I would have stayed at my regular hotel like the Mondrian. Facilities were basic.. service ok. But size of room for my first night was so small I couldn’t open my bag properly without blocking the walk way. Ruined my experience. Having to move in and out of my room. Only plus point is that it is a new hotel and super convenient- right beside the train station and airport bus stop. Will I come back.. not unless they promise not to mislead people.

The service and staff were okay, what you expect but didnt go above and beyond. Clean hotel, absolute massive with 3 different hotels under one roof. Close to a shopping mall and restaurants, quite a bit away from the city centre.

Hotel location was decent, near to very good restaurants. I loved the staff’s hospitality- they really went above and beyond when we needed to change our rooms due to a drain issue, and with help from the front desk on booking a romantic dinner with the wife. Gym was huge and complete! And there’s a beautiful pool as well. Would recommend!

Hotel was great in many sense - location just next to City Hall station - enthusiastic, helpful bellboys who would take the initiative to help - very clean rooms, large bathroom - view of the City Hall from my room was great - my room didn't have enough space to open luggage bags on the floor unless you move away the heavy chairs There was just one thing I couldn't understand. I arrived at the hotel at about 2.50pm. They told me that check in time is 3pm. So I thought maybe we can do the registration first, but get the keys at 3pm, which is what other hotels do when I've arrived earlier than the check in time. But I was told that they can only start processing the registration at 3pm. As we checked out on NYE, the hotel was fully booked, so they were not able to allow us late check out even by an hour. But this, I can understand.

Amazing stay at a classic hotel celebrating its 110 anniversary this year. Exemplary service from each of the staff. Airport limousine bus stopped directly at the hotel which was super convenient.

The staff are all friendly and the service is good~ The remodeled rooms are stylish and very clean, but the soundproofing is a bit weak because you can hear people talking in the hallway, and the airport is close, so the airplane noise is inevitable. The swimming pool locker room and shower room are a bit old, but the swimming pool is clean, spacious, and well-maintained~ The breakfast doesn't have many varieties, but it has everything you need and the food is good. The price is also cheap. However, I think it would be better if the lounge and walking path were a little better. It's a good place to stay for the price~