The Ambassador Seoul - A Pullman Hotel

Hotel yang bagus dan staf yang hebat

Layanan hebat dan lokasi!

Comfortable warmly decorated rooms with basic essentials, toiletries are chargeable items. Only negative is room temperature is centrally controlled and temperature control in room do not work efficiently hence room remain overly hot.

Service was amazing, warmly greeted by all the staff! No issue with cleanliness other than a weird smell in the bathroom but the cleaners attended to it quickly. We were lucky to get a good view from our room, and lucky to experience snow during my stay there. Food and desserts were perfect. They had a cash currency exchange machine at the lobby that couldn’t accept overseas cards. Location wise, its 15mins walk to the station, Airport express stops directly at this hotel. Just pay to the driver. Really convenient for this one, about 1hr30mins to Incheon Airport.

The service and Italian restaurant of this hotel are really good ！

We stayed for a week in Pullman Seoul and in. general we would come again. Rooms and beds very comfy and clean, service/staff very helpful and very friendly. A few points we noticed that can be improved: 1. More explanations overall with a few examples: - We had Lounge access but no one told us there's actually food there in the evening. We found out 2 days in. - Pools and Sauna don't seem to be included for everyone and even though we had it included we could not use the pool because swimming caps are mandatory and they do not provide some. It would be the most basic thing to eother remove this rule or simply provide swimming caps. - In the Sauna there are no big towels which can be very confusing for non local guests. Slippers were also not provided (at least to us, but I did see people that had some) 2. Food in Lounge: theres a lot of choices but I was sad there are not as many local options especially for breakfast. 3. Lounge closing times: starting to be as noisy as possible and blasting all lounge the lights to maximum is not a way to remove your guests from a lounge when it closes. It made us feel completely unwelcome. Also we couldn't even take our unfinished last drinks to the room which was literally next door to the lounge. Be a bit. more. flexible and. judt. let the guests do that and then have housekeeping pick up the glass next morning? These are just minor things overall, but we did notice them and other guests as well. Especially shower caps and lounge kick out were highly discussed topics among multiple guests we met. However as said overall this was still a 5 star worthy experience and we would still come again tonsee. if the tiny topics we raised were fixed and to enjoy this beautiful hotel again.