Terrible Winter Experience – Unacceptable Service
I stayed at 24 Guesthouse Sinchon Avenue, and my experience was incredibly disappointing. First of all, be cautious—there are two hotels with the same name, and I ended up going to the wrong one initially, which was very frustrating.
At first, I thought the guesthouse seemed decent. It has a self-check-in and self-check-out system. However, I stayed during winter when the outside temperature was -7°C, and from the moment I checked in, my room was freezing. Despite their claim that the floor heating was on and there was a heating pad on the bed, the room never warmed up. I waited, went out for a bit, and returned late at night only to find the room still unbearably cold.
The thin blanket they provided was completely inadequate, and I became extremely sick due to the cold. I contacted the staff, and they told me to wait, but nothing improved. Later, they mentioned the heating pad was broken and would be replaced the next day—yet I was checking out the next morning!
I couldn’t sleep at all that night because of the freezing temperature. I begged for extra blankets and asked for at least four to keep warm, but they told me to go upstairs to get them myself. To my frustration, there was only one extra blanket available, which was as thin as the others. I had to wear my thick jacket to try and sleep with just two thin blankets, and I felt so helpless and miserable.
Their complete lack of responsibility for providing a warm and livable room during winter is unacceptable. I wouldn’t recommend this place to anyone, especially during cold weather. The experience was one of the worst I’ve ever had.
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