Hotel Sanya

Our family trip to Atlantis Sanya was just as wonderful as we had hoped. However, what truly made this trip unforgettable was not just the hotel itself but the incredible service of our butler, Arif. Throughout our stay, Arif took care of every little detail, anticipating our needs before we even mentioned them. Thanks to his thoughtful and attentive service, both the adults and children in our family had a truly relaxing and enjoyable experience. His kindness and dedication went beyond just good service—it was genuine care, and we deeply appreciated it. Atlantis is undoubtedly a fantastic hotel for families, but to be honest, if we could have Arif as our butler again, we would return without hesitation.His exceptional service made our trip even more special. One minor drawback was the lack of Korean restaurants nearby, so bringing some food for the adults might be a good idea for Korean visitors. Other than that, everything about our trip was absolutely perfect!

Hotel staff was very friendly and helpful. Room has a full kitchen and grocery store close by. American, Italian and Russian restaurants all within short walking distance. Dolphin was exceptionally good. Swim coach was excellent with a good transition to coral reef snorkeling after a few pool sessions. Definitely try and travel outside official Chinese holidays as it can get very busy in the neighborhood

A great hotel with excellent facilities for couples and families. The pool area is beautiful and easy access to the beach. The resort is picturesque with lush greenery, a well equipped gym and spa. The rooms are spacious and the food is very good. The only downside was that poolside ordering of food took a while (45mins for some fries) and some poolside seating doesn’t have QR codes for scanning to order. Would definitely stay again!

I recently stayed at the Sheraton Sanya Hotel in Hainan and had a wonderful experience. The resort offers a stunning beachfront location, perfect for relaxation and enjoying the tropical atmosphere. My room was spacious, clean, and well-appointed, with a comfortable bed and a balcony offering breathtaking ocean views. The staff was courteous and attentive, always ready to assist with a smile. The breakfast buffet was diverse and delicious, catering to both local and international tastes. I especially appreciated the well-maintained pools and the lush, beautifully landscaped gardens. Overall, the Sheraton Sanya Hotel is an excellent choice for a relaxing getaway in Hainan, and I would gladly stay there again.

A great position in mid town with great and various types of breakfast. The facilities are a little bit out-dated but under good maintenance. Cleanliness is professional and effecienncy. Suitable for family travel.

Overall pleasant stay (4/5), I will just post what I think could be the expected improvement points in such a high occupancy hotel. First the room, there was an unpleasant smell, (not smoke or sluice or cleanliness) which didn’t improve with ventilation. I had the chance to visit several other rooms, same issue. The sound proofing of windows had definitely to be improved, probably replacing seals: I was in tower A, 12th floor (so quite high), it’s not acceptable that I had to wear earplugs overnight. Throughout these several days I noted a certain distress of the breakfast area, with queues for coffees, items not always available or timely refurbished. On the other hand, I noted a very attentive and quite numerous staff, but probably not accurately directed. Just my inexperienced impression.

It’s our first time to Sanya,so we want to book a hotel for the first 2 days near the airport for convenience purposes especially with kid. To our surprise,the service rendered by the check-in counter hosts is amazing and beyond our expectations.Don’t get me wrong,we have never doubted their service,however we didn’t expect the service rendered by them is superb and beyond excellent. I would like to thank and compliment 3 particular hosts by the name of 陈太月(Chen Tai Yue),李婷 or 小婷(Li Ting) and Wang Xun Le (Pardon me if I remember the name wrongly).Their services and attitudes are fantastic,they never fail to assist or answer all our enquiries. Really appreciate and very thankful to Wang Xun Le,he even helped to pull 2 luggage and brought us to the airport departure hall.By then,he was perspiring… 👍🏻👍🏻👍🏻 I hope that their management will also compliment and reward these 3 particular hosts,they are definitely an asset to the company. If anyone ever travels to Sanya,please try this hotel despite it’s not the best location,it’s easy to get taxi or grab anyway. Still,it’s worth spending a few nights in this hotel. Overall the food,room cleanliness and service are excellent.

We've stayed at pearl river garden for 3 nights, overall, we have enjoyed our stay. Everyone at the hotel are so friendly and welcoming from the day we arrived. (Which we value this more than anything) Special shout out to Jim, who has made the stay very memorable. The room is clean, though not very spacious, but it was ok for us, a family of four. Great location, probably one of the best locations in the area, easy access to the beach, very family friendly. The only drawback, if there is any, would be the pungent smell that hits me every time I walk in the room, I'm guessing it's the cleaning chemical they use around the hotel rooms. All in all, Thank you Jim and everyone in the hotel for looking after us during the stay, will definitely recommend anyone who wishes to stay in the area. This is a geniuen review made after the departure (not some awkward on the spot review). I hope this is useful to others.

Highly recommend this hotel! The location is amazing - a short 5-minute walk to the beach, surrounded by great food options, and a Starbucks conveniently located across the street. The staff were all very friendly and helpful. Our room was lovely, with a bathtub and a quiet, cozy atmosphere. The pool was a great bonus! A special shout-out to Amy, our wonderful cleaning lady. She did an amazing job keeping our room spotless and was always so friendly and professional. Thank you!

Service of the hotel was very good even though they don’t speak English, they assist you through translation app willing to help. Especially person on the front desk helped us a lot. Food is delicious, rich variety. Room is clean. You can walk to the beach. It takes 5-10 mins. It’s near to the summer and pineapple malls. There is a free shuttle bus to duty free mall. You can take info from the front desk. We enjoyed our stay.