Fairmont Sanya Haitang Bay

Ini adalah kunjungan pertama kami ke Fairmont. Interior lobi sangat indah dan stafnya tampak sopan. Kamarnya sendiri luas, tetapi masalah terbesar yang kami alami adalah bau tak sedap di kamar kami. Baunya seperti campuran bau anjing basah dan bau kaki. Kami memberi tahu staf tentang hal itu ketika mereka datang ke kamar kami untuk menanyakan apakah semuanya baik-baik saja. Mereka mengatakan akan membawa mesin penyaring udara ke kamar tetapi tidak pernah muncul. Kami mencari beberapa saat untuk menemukan sumber bau, tetapi tidak dapat menemukannya. Keesokan harinya putri saya menabrak meja kopi kayu dan menggesernya sedikit. Kami akhirnya menemukan dari mana bau itu berasal. Ada noda busuk yang besar di karpet di bawah meja kopi dan baunya tengik. Manajer datang pada hari kedua sebelum kami check out dan meminta maaf. Dia mengembalikan sebagian uang kami dan memberi anak perempuan kami mainan. Selain kamar yang bau, tangga batu merupakan bahaya keselamatan bagi balita kami. Selain bau kamar, semuanya tampak cukup baik. Stafnya sopan dan makanannya cukup enak. Secara pribadi saya tidak akan menginap di sana lagi, tetapi saya akan merekomendasikannya bagi orang-orang yang anak-anaknya tidak terlalu kecil.

Large room with plenty of space. Long walk through the building to the amenities though. Pool is nice, but lacks bar facilities. Difficult to get drinks and food. Booked a room with garden view but got a view on an old roof. They gave me a better room after complaining. Why not give a room with a good view straight away? The hotel is a bit dated but price/quality is ok.

This is not a 5 Star hotel. At most I would give it a 2.5 star rating. Accor should deflag this property. It is an embarrassment to the Fairmont and Accor brand. Here are just some of the problems I encountered: 1. Room- lock doesn’t work, do not disturb doesn’t work, housekeeping button doesn’t work, shower and toilet smells like mould, bathroom light went out and engineering fixed it quickly but housekeeping was reluctant to clean up the mess and kept telling me to sweep it on the side (I insisted and she did a mediocre job) 2. Pool- no food and beverage service, when asked the staff asked me to order take out from ******* (what a joke), lounge chairs were filthy 3. Signage- placed without logic, the fitness room sign points to one direction when it’s in the opposite 4. Service- not one person could speak English or French, this is a French International hotel chain, not a local Chinese brand. All the descriptions and activities were all in Chinese as well, not friendly for non Chinese guests 5. Others- attention to detail doesn’t exist, worse hanging everywhere, garbage placed in the sides, lazy staff and mentality I will never we stay at this property again and do not recommend it to anyone that’s used to 5 star level service.