Phoenix Waterside Gloria Resort Sanya

I stayed here for a week. The good points were that the hotel and room were clean and smelled ok (apart from the occasional smoker); the staff were generally kind and helpful; the location is in reasonable proximity to the beach; the hotel garden is nice and there are some decent enough restaurants nearby. The bad points were: the cleaner kept knocking on the room door early in the morning around 8:30am when the “do not disturb” sign was on; the shower was far away from the toilet and sink on the other side of the bedroom; the breakfast was not ‘western’ as described, it was Chinese (apart from some cheap bread) and the dishes that should have been hot were lukewarm or cold; 1 of 2 outdoor swimming pools was empty and closed, so I decided to forego swimming in the main pool with screaming noisy children; the decor looks outdated; the ‘gym’ is very poorly equipped; and one of the worst things is that all the guest room doors auto-close extremely loudly. Why not design the doors to soft-close? Hearing very loud banging in from room doors along the corridor - a most unpleasant, irritating way to wake up in the morning and this along with the aforementioned are definitely not befitting experiences when staying in a five star hotel - not even in a 2 or 3 star hotel for that matter. Overall, the experience was average and felt more like a 3 star hotel (but with 5 star prices). I think there are far better hotels in Sanya.

Building is huge, but no floor carpet in room. Dirty and old fashioned curtain. Even the wardrobes and other drawers are too old. Lake view is good. But all the glasses are too dirty. Lobbies are not safe for pedestrian, hazards exist. Being a Trip.com member we have been rewarded for "Late check out" but hotel administration totally denied to avail this reward, only until to pay additional charges. All concerned pictures also attached. Don't know, who is responsible for all of these, either Trip.com, to not provide complete details, OR the hotel itself? However, staff is cooperative

Fantastic hotel! I heard it’s old, but they have very good maintenance. We enjoyed the location, which was a walk to some nearby restaurants. The pool was very nice to swim in as well.