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Ulasan Tamu tentang Summer Suite Resort Hotel
9.4/10
Outstanding
152 ulasan
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Ulasan terverifikasi
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(152)
Positive reviews(150)
Reviews with photos/video(62)
Easy to get around(30)
Awesome amenities(29)
Delicious breakfast(15)
Convenient for shopping(15)
Perfect for kids(12)
Friendly front desk staff(12)
Too noisy(6)
Close to train station(6)
Negative reviews(2)
Deznad
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Des 2024
Family
28 ulasan
8.5/10
Very Good
Diposting pada 11 Feb 2025
I booked an impromptu trip to Hainan for my birthday this year and decided to explore both Sanya and Haikou. My first stop was SUMMER HOTEL in Sanya. I booked a Summer Garden Suite 1-Bedroom as I love having a separate area for lounging and sleeping.
I arrived around mid-afternoon, and the check-in process was smooth. They buggy our luggage to the room even though it was just a walking distance away. The room was gorgeous, and generally clean! It was stocked with basic toiletries like shampoo, soap, toothbrush, comb, shavers, slippers, robe, water and tea! The staff were incredibly friendly and generous with water and tea upon request - they gave us 8 bottles!
The bed was comfortable, and the air conditioning worked perfectly, which 16 degrees definitely gave us a good night sleep! The kitchenette was a nice touch, but it would’ve been better if it came with basic utensils like plates, a microwave, or pots and pans to heat up our food.
The location was fantastic—right beside a mall and the train station, making it super convenient for shopping and getting around. I couldn’t find the pool or gym facilities during my stay, which was disappointing.
Overall, for the price and space, this was my favourite hotel in Sanya. While it’s quite far from the main Sanya attractions, it’s perfect if you’re looking for a place to relax, eat, and shop.
Tanggapan dari Properti: Dear Sir & Madam,We would like to express our heartfelt gratitude for choosing to stay at Summer Hotel on this special day. Once again, happy birthday and best wishes for you! We are deeply touched that you shared such a detailed experience of your stay with us. Our hotel does have a gym, which is located on the fourth floor. It is equipped with all imported fitness equipment and a heated swimming pool. As a friendly reminder, if you have any opportunity to come back in the future, we highly recommend that you go to our gym and give it a try. If you need any assistance during your stay, please feel free to contact the hotel front desk or reach us by dialing extension 8888. Best regards!
Guest User
Summer Family Suite (Sofa Bed, Kitchen)
Check-in Jul 2024
Family
1 ulasan
9.5/10
Amazing
Diposting pada 25 Agt 2024
new hotel, good cleaning and the staff was excellent service to provide service
Tanggapan dari Properti: Dear Sir/ Madam, Thank you for taking the time to share your experience at our new hotel. We are absolutely delighted to hear that our cleaning standards to be of high quality and that our staff provided you with excellent service. Your positive feedback is greatly appreciated and serves as a testament to our team's commitment to delivering outstanding hospitality. Your satisfaction is our ultimate goal, and we are thrilled that your stay with us was a pleasant one. We look forward to the opportunity to welcome you back and to continue providing you with exceptional service and accommodations.
Guest User
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Jun 2024
Family
6 ulasan
8.0/10
Very Good
Diposting pada 26 Agt 2024
Location is very good.
Tanggapan dari Properti: Dear Sir/Madam, Thank you for taking the time to share your thoughts on your recent stay with us. We strive to provide not only comfortable accommodations but also the convenience of being close to the city’s attractions and amenities. Your feedback is a confirmation that we are on the right track, and it encourages us to continue our efforts in enhancing our services and facilities. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the near future.
Guest User
Summer Family Suite (Sofa Bed, Kitchen)
Check-in Nov 2024
Family
2 ulasan
7.0/10
Diposting pada 21 Des 2024
We booked a suite because there were many people, just to have two beds. As a result, we pulled out the sofa to use as a bed. What was pulled out was an iron frame. The mattress was very thin. It was a three-fold type with bulges, which was very uncomfortable. The mattress was very thin. , it can’t be used at all, it feels uncomfortable even when sitting, I’m very disappointed, I can’t live in it at all. I originally booked a family room just for two beds, but it’s okay to just pull out the sofa and use it as a bed. It’s better to have a thicker electronic one. , the mat is extremely thin. Moreover, it is a long way from the same front desk as the Summer Hotel. The first floor is dark and windy at night. This Summer Suite does not have its own front desk. The sound insulation is not good during the holidays. There are construction sites outside, high-speed trains, and the ups and downs of the airport. The bathroom is very small. I really don’t understand why the double bed room is used as a suite.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! We sincerely apologize for not providing you with a perfect stay. We understand and respect the unique needs of each guest. For the package of a family suite (one bedroom and one living room), please refer to the pictures provided on the Ctrip platform when booking. In view of personal preference, if you need help, you can also directly contact the front desk to thicken the mattress for you! If you are attracted to the two-bedroom layout for a family, it is recommended that you book a two-bedroom suite next time, as the price is slightly different. Summer Hotel and Summer Suite Hotel belong to the same company, but their product features are different, and the services and hardware they enjoy are the same. If you don’t want to walk during your stay, you can also reserve a battery car for pick-up at the front desk or by calling! Thanks again for your feedback and wish you a happy life!
Jiazhen
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Sep 2024
Solo travelers
21 ulasan
9.2/10
Great
Diposting pada 21 Nov 2024
Be sure to book the Summer Suite Resort Hotel, which is more comfortable than the Summer Hotel. It has one bedroom and one living room, and there are also multi-room and one living room, which is suitable for traveling with a large number of people.
There is a terrace at the door of every room, which is very convenient!
The gym and swimming pool are shared and the sanitation is cleaned every day, unlike many apartment hotels. This is worthy of praise!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest: Hello! Thank you sincerely for your high recognition of Summer Suites Resort Hotel. The hotel is the first high-end business and holiday apartment hotel invested and operated by Singapore's Summer Hotel Holding LTD in Hainan. The mattresses in the guest rooms are Tempur-Pedic mattresses endorsed by Beckham, and the bathroom system is also a full Kohler set. , providing guests with a good stay experience has always been the tireless pursuit of Xia people. We look forward to your full review and welcome you again!
星空下
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Sep 2024
Travel with friends
20 ulasan
9.5/10
Amazing
Diposting pada 2 Nov 2024
Arriving at about 8.30am in the morning, we were immediately checked in👍👍👍The room was spacious, with one bedroom and one living room, and was fully designed. Customer service responded quickly and the overall experience was good
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Sanya Summer Suites Resort Hotel is the first high-end fashionable holiday apartment invested and operated by Singapore Summer Hotel Holding LTD hotel management group in Hainan. It implements a resort hotel-style management and service model, consisting of one-bedroom, two-bedroom and three-bedroom courtyard-style apartments. Composed of service apartments. The room comes standard with a refrigerator, TV, washing machine, microwave, water bar and outdoor leisure space. We are always committed to creating a warm and comfortable living environment and fast and efficient guest service experience for every guest. We look forward to your visit again!
Guest User
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Sep 2024
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 20 Okt 2024
The location is good, the surrounding area is very prosperous, and it is very convenient to eat, drink and have fun. The hotel has a large parking lot. The decoration style of the hotel is in line with my aesthetics. It is quite good and the price/performance ratio is very high. The room is very clean and tidy. I recommend it to my vacation partners.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you for choosing Summer Suites Resort! We are happy to ensure you have a pleasant stay. The hotel is located in the bustling commercial center of Sanya, adjacent to the large-scale commercial complex of Summer Station and just a stone's throw away from Sanya Railway Station, providing guests with ultimate convenience for travel. Here, you can enjoy one-stop convenience of food, accommodation, transportation, entertainment, travel and shopping, making your journey more relaxed and enjoyable. We look forward to serving you again. We hope that every trip you take will be full of laughter and warmth. Summer Suites Resort Hotel will always be a warm harbor during your journey.
Guest User
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Sep 2024
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 15 Okt 2024
It is a good choice for business trips and vacations. The price/performance ratio is very good. Transportation is convenient everywhere. I read reviews that the bed is very comfortable, which is true. The breakfast is also very good and has everything you need. The lighting in the room is very good. I will come here often. I hope the hotel can keep doing better and better.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! I am very touched that you did not forget to give us a good review and encouragement despite your busy schedule. We are a fashionable boutique hotel located in the core business district of Sanya. The hotel is located in the large commercial TOD - Summer Station, and is closely connected to the Sanya Railway Station, providing guests with one-stop convenient services. Whether you are heading to the Hainan Island Ring Expressway or Sanya Airport, you can easily reach it in just a short drive. With the core concept of "youth, health, fashion and vitality", our hotel complements the Summer Station commercial complex and jointly creates a modern life atmosphere full of youthfulness and creative vitality. Here, you can experience one-stop services such as food, accommodation, transportation, entertainment, travel, shopping, etc., and enjoy a good time with family and friends. We look forward to your visit again!
Guest User
Summer Two-Bedroom Family Suite With Private Terrace, TEMPUR Mattress, Xiaomi Fridge, Washing Machine, Kitchen
Check-in Sep 2024
Family
11 ulasan
8.0/10
Very Good
Diposting pada 13 Okt 2024
The location of the hotel is good. It's in the Summer Station Shopping Mall, not far from the Coconut Dream Corridor. It's just a short taxi ride away. It's also a 40-minute drive to Dadonghai and Yalong Bay, which is very convenient! The room is very new. It has an open kitchen, a washing machine and a balcony. It is very suitable for family travel and is very cost-effective ~ except that the hotel is not close to the beach, everything else is very good.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! First of all, thank you very much for your recognition of Sanya Summer Hotel in many aspects. At the same time, we deeply regret that we could not win your perfect review. Sanya Summer Hotel is the first high-end business hotel invested and operated by Singapore's Summer Hotel Holding LTD in Hainan. The hotel is located in a prime location at the exit of Sanya High-speed Railway Station. It has an excellent geographical location and is close to the high-speed railway station, which provides great convenience for guests to travel. Regarding your mention of the distance to the beach, Sanya Summer Hotel is not a seaside hotel, but an ideal place to stay for business and travelers seeking urban convenience. Despite this, we are still within a reasonable distance of the beautiful Sanya Bay, a short drive of about 10 to 15 minutes. Thank you again for choosing Sanya Summer Hotel and wish you a happy life!
Piqibuhao buyaorewo
Summer Family Suite (Sofa Bed, Kitchen)
Check-in Nov 2024
Family
16 ulasan
5.0/10
Diposting pada 21 Des 2024
Except that it is close to the train station, there is really no highlight. It is said to be two beds. When I arrived, I saw a sofa that was opened to share a bed and a double bed. The whole house did not have any smart system. When I first arrived, it was already very late and the room card was broken. After dragging my tired body and waiting for so long, I felt sleepy and tired. The hotel did not offer any apology or compensation. The hotel also couldn’t deliver takeaways. I had to come down and walk to get it myself. It was very inconvenient and the price was not cheap. The room was no different from an ordinary B&B. The price/performance ratio was very low. And the cleaning staff even messed with things. I won’t book it again next time. That’s it.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! We sincerely apologize for not providing you with a perfect stay. For the packages of a parent-child suite (one bedroom and one living room), please refer to the pictures provided on the Ctrip platform when booking. We are very concerned about all the issues you mentioned and have communicated them to relevant departments to strengthen training and investigation. For the overall safety of guests, takeaways cannot go directly to the guest room area. If necessary, you can directly contact the front desk to help deliver to the room. Thanks again for your feedback and wish you a happy life!
Guest User
Summer Family Suite (Sofa Bed, Kitchen)
Check-in Nov 2024
Family
10 ulasan
9.0/10
Great
Diposting pada 17 Des 2024
The location of the hotel is really close to the train station, within walking distance to the train station. Basically, it takes less than half an hour to drive to various scenic spots.
The cleaning staff of the hotel room are very serious. I asked for pillow replacement, and the cleaning staff patiently brought me pillows.
The receptionist at the front desk is also very warm and caring for the guests.
The hotel is relatively new, and it can be seen that the service staff have worked hard, but there is still room for improvement. The door lock was broken and the maintenance staff couldn't fix it for a long time. I also had to wait for a long time, which made me delay my departure. I offered to change the room, so they changed it for me. Other hotels I stayed in had similar situations and they would change my room as soon as possible.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for your detailed evaluation of our hotel. We regret that we could not provide you with a perfect stay experience. As a Singaporean company, we attach great importance to the valuable opinions of our guests and the quality of our customer service. We are committed to making every guest feel the warmth and thoughtfulness of Summer Hotel. Regarding the issues you mentioned, I have informed the heads of relevant departments to actively strengthen training. Sanya Summer Suites Resort Apartments are built, decorated and equipped with mid-to-high-end standards, aiming to provide guests with a clean and comfortable accommodation experience. Thank you again for your understanding and support. We sincerely look forward to your visit to Sanya Summer Suites Resort Hotel again. I wish you a happy life!
shepherd_garry
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Nov 2024
Business travelers
37 ulasan
9.2/10
Great
Diposting pada 16 Des 2024
Facilities: The basic facilities are very good. The suites are large and fully equipped. The disadvantage is that the lobby is too far away. If you order takeaway, you have to walk a long way to the lobby to get it. The elevator can be used without swiping a card, which is a safety hazard.
Hygiene: OK
Environment: Next to Sanya Station, it’s a bit noisy
Service: Average. I didn’t call when the takeaway arrived. I didn’t tell them where the breakfast was.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for choosing Sanya Summer Suites Resort Hotel. We attach great importance to your feedback. The elevator control problem was caused by damage caused by the typhoon some time ago. The accessories are in emergency procurement and our engineering department will replace and install them as soon as possible. Regarding the breakfast arrangements you mentioned, we have informed the relevant department managers to strengthen check-in reminders to ensure that every guest can receive relevant information about the hotel. In addition, since the order information on the takeout platform is displayed virtually, it is recommended that the other party contact you directly when the takeout is delivered to ensure the freshness and safety of the food. Thank you again for your understanding and support, and we look forward to your visit again! Wish you a happy life!
Xiaoxiao 🌗
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Mei 2024
Couples
36 ulasan
9.5/10
Amazing
Diposting pada 9 Jun 2024
A newly opened hotel in a shopping mall. The environment is very good, and I got 2 movie tickets as a gift when I checked in. It is very suitable for tourists who have a short stay in Sanya and take the high-speed train to Lingshui Wanning the next day. The only drawback is that when I wanted to reserve a complimentary airport pick-up, I was told that the flight arriving in Sanya was too late and I couldn't pick up the plane.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guest: Hello! Thank you very much for choosing Sanya Summer Suites Resort and taking the time to give us your feedback. Regarding the pick-up service issue you mentioned, the hotel does have time restrictions. We deeply regret this and apologize to you. The hotel has a unique geographical location, convenient transportation, and can provide one-stop catering, accommodation, entertainment and shopping services. We look forward to your next visit and hope to have the opportunity to provide you with satisfactory service again.
Guest User
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Apr 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 5 Jun 2024
I really like the decoration style of the summer apartment, it is simple yet tasteful. The one-bedroom and one-living room is suitable for two people to live in. It is also very clean. I like the small terrace at the door that has a cool breeze and is very comfortable at night. The gym is great, with high-end equipment and a heated swimming pool that you can use for free.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you very much for choosing Sanya Summer Suites Resort Hotel. We are very pleased to read your review. We are always committed to providing our guests with a clean and comfortable living environment. The hotel has guest rooms, restaurants, gyms, and heated swimming pools. The swimming pool has an elegant environment, equipped with advanced fitness equipment and professional coaches, providing an ideal place for fitness and swimming enthusiasts. We look forward to having the opportunity to meet you again at Sanya Summer Suites Resort Hotel in the near future! wish you a happy life!
Guest User
Summer Business Suite (Private Terrace + Tempur Mattress + Xiaomi Fridge, Washing Machine + Kitchen)
Check-in Apr 2024
Business travelers
5 ulasan
10.0/10
Outstanding
Diposting pada 4 Jun 2024
I come to Sanya every year. The apartment hotel I chose this time has very good environmental facilities and feels like home. The front desk staff are also very friendly and the service is excellent.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! First of all, thank you very much for your recognition of our room hardware. Our company's hotels include two different accommodation products: one is an apartment-style resort hotel, and the other is traditional hotel rooms. We are always committed to providing consistent high-quality services. Guests can choose according to their own needs and number of guests. Choose our products. We are striving for excellence in the configuration of guest rooms. The Tempur-Pedic mattress endorsed by Beckham is designed to create a comfortable sleeping environment for you. We hope that through these details, you can enjoy the warmth and comfort of home every night in the Summer Hotel. We look forward to meeting you again. We hope that every trip to Sanya will be full of joy and satisfaction, and leave you with wonderful memories.