Michael
October 24, 2024
HORRIBLE - Avoid at all costs
Let me start off by warning future travels to the horrible experience we faced while staying at Nimbus Santorini.
Check-in started well enough, pleasant front desk staff…. That’s where the pleasantries ended. At check in, front desk told us that if we paid cash that we’d recieve a discount or a free wine tour. I indicated I didn’t feel safe giving that much cash and asked that my credit card be charged as I booked.
After much persistence from hotel staff, I was asked again to pay via bank transfer. Used PayPal against my better judgement. As bank transfer is not instant, the front staff harassed us daily via WhatsApp in order to receive payment. Ended up be charged twice. Very stressful situation that they caused.
We reserved a private suite with two king beds with a private hot tub. What we got did NOT match the description. We were given a suite with one king bed and a glorified couch. When we asked front desk about this issue, they assumed we’d share the one king bed. I highlighted that I reserved a room with two king beds and they indicated that I misread or didn’t understand the booking. When I showed them, they chalked it up to translation issue… they indicated they would prepare the “couch” /second king bed with sheets. It took three times asking for this to be done before it happened. The hot tub is accessible and within view of the restaurant and other suites. Hiking trail runs behind suite and is open to outsiders. Not the definition of private or secluded.