Armeni Luxury Villas

A nice place to stay. The breakfast and the view from the villa is awesome:) Although we have encountered some cleanliness issue, the staff promptly fixed the problem and provided the best service for us.

This is the first time ever I left a bad review for a hotel. So you know how bad this one is. -- But don't get me wrong. The location is great, facility is alright. It is just the service and the people --- horrible. Horrible is the only word I can think of. The man who met us seems is the owner (looks like it is run by a family), he is constantly in a bad mood. He behaved like, everything is wrong with the customer -- you left the towel on the other side of the private pool, he said you should not do that because it is hard for cleaner to get it; you checked out at 10:50 am, he kept complaining it is late (the latest checkout time is by 11:00); you tried to pay extras from mini bar when checkout, they wanted cash and sounded like it is ridiculous to even try to pay by card (without any previous instruction); OK it is OK to pay by cash as a first-time visitor you would need to find an ATM, the man then said he was busy you need to come back within an hour and in an extremely impatient way sounded like you made a big trouble for them and wasted their time; then I went to ATM, my wife put bags outside the front gate of our room waiting for me, he said to my wife in a really rude way "it is not allowed" to put baggages on front gate and moved out bags to somewhere else around reception. etc etc ... I mean, this is a luxury room. And for sure we came here for relaxing not being blamed. His attitude through out the journey is like "don't make a single fxxking trouble for me as I have ZERO patient for that". And his descending attitude seriously ruined the stay. On my life time I have lived say 1000 hotels if not more, from $20 small inn in third world country to $3000 luxury hotel in China, Australia, North Europe and USA, none of the service is ever even closed to this bad. Absolutely NONE. And the receptionist is clearly not the first time doing this. The staff from next hotel seen this when they picked us up. He tried to comfort us saying it could be because they have dealt with too many billionaires who are usually quite demanding. During long period of serving these billionaires they gradually become this defensive. My own guess is the owner has earned enough money from the business. As his attitude is like, he is the boss now he does not care if you would come back or not.

首先説下店家很好 我們飛機上午到 從上海過來 坐了10幾個小時飛機 急需洗澡梳洗 所以想提前入住 店家欣然答應了 這對我們來説太重要了 露台比我想的小很多 而且我覺得景色是有遮擋的 拍照和肉眼都可以看到前面下面的遮陽棚 最後一張圖可以看出 跟我想的有差入 房間是兩房兩衞一廳 可以兩家人家住 我們就兩個人住有點浪費 另一間房間空着 廚房有鍋子 我們煮了泡麪吃 太美味了 這裏東西都很難吃 除了意麪 冰激凌 其他都好難吃 酒店早餐還可以 至少種類挺齊全吧 牛奶穀物麥片 蛋加培根 酸奶 果汁 都有 可以吃飽的 一到這裏就讓我們選擇 我們英語不好 店家會用手機語音翻譯 所以語言不是問題 她很耐心。一個個説 翻譯給我們看 酒店是看不到日落的 日落在另一邊