Ulasan Aloft Queretaro

Location is convenient , reception is good

前台的免費桌球桌很不錯

Housekeeping service was terrible, we ran out of the bathroom toiletries, and they were not replaced when our room was serviced. We ran out of toilet paper twice and had to go out looking for some. On more than one occasion we were told they didn’t have towels to stock our room with clean ones and that as soon as some became available we would have them delivered. Well that didn’t happen. We ended up going downstairs to the pool and using those. The lobby ran out of coffee cups as well, didn’t have any available. The breakfast buffet was ridiculously overpriced, not anything compared to what the website stated. $85 us dollars for 4 people and the food was mediocre for that price. Requested a crib and was told one was available for me, and it would be sent up to the room after check in. Had to call for it 2 separate times before it showed up.

Overall comfortable hotel and location was very good. We loved the pool and billiards table at the lobby. We had a few issues upon arrival with the room (lack of supplies) that were quickly taken care of. Our final invoice differed a bit from our initial book amount as there was confusion as to whether breakfast was included or not.. I ended up paying about $100 over the amount but breakfast was really good and I went ahead and just let it be. Overall good hotel and would stay there again.

it was convenient and lively place. the room smelled like smoke

Nice solid hotel for this area of Queretaro

The staff was amazing. I was traveling with kids and a dog. And they did everything to make the stay so joyful. Especially a thank you to Nico for all his help for all the family.

The hotel is great, clean and its very relaxing enviorment.

Always the best service & kind staff🙏

Quick checkin. Clean room, comfortable and great shower.

Excellent. I will stay again as the entire experience qas fantastic.

Very clean and Confortable rooms, excellent staff and value for the price

We loved staying at the Aloft Hotel in Queretaro. Checkin was fast and hassle free, the property is amazing! Nice lobby, restaurants and pool area…family and pet friendly in all aspects… the rooms surpassed our expectations and the food is amazing! Definitely staying at Aloft Hotels more often!

Aloft is a very comfortable hotel. What is great about it is that it is animal friendly. The service could be better but hopefully they will improve.