Secrets Huatulco Resort and Spa

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I like everything and the staff were incredible helpful. This part of Mexico doesn't have anything of the TV news. It is very safe.

The property was fine. Very clean staff very friendly. The beds need to be updated. Alcoholic beverages and food should be available at all times. They were not. Our fridge was not filled where another couple who we traveled with their fridge was. The beach was amazing.

Location is beautiful- the two bahías on the property were the highlight of our stay. However the property is in need of some renovations and upgrades considering the price point for this hotel. Improvement could also be made to staff- particularly reception staff. Regarding dining we were not impressed by the food. We found the best option to be Tamarindo restaurant. There was always a wait for dining especially in the morning. It was also unpleasant how much pressure was placed to attend the unlimited vacation club breakfast presentation. We were “invited” at check in but declined. The next day we were invited to make our way to the breakfast since there was a line for both buffets but again we declined. Later that same day we were approached while at the beach again overall it was uncomfortable. It felt like we had no choice but to attend.

Old and tired resort, premium club is a joke and not worth the upgrade, very pushy with Hyatt Club time share (but its not a time share they say). Lobby doesnt fwwl like a rwsort and their main skybar hangout has no personality, decoration, or ambience. Staff were great and restaurants were good.

The property needs some upgrades, pool tiles falling off everywhere. There is not enough pool chairs for everyone and if you want one you can never sleep in because you have to reserve a chair by six am to sit by the pool. There was this awful whistling sound that ran throughout the day and night no idea what it was but kind of kills the mood sitting out on the deck listening to the ocean. Food was ok, loved the Japanese and thier seafood.

Our stay was amazing. We were well taken care of by the staff. Shout out to Edder, Ricardo, Felipe, and Uriel. They made our dining experience excellent.

Let’s start with what they offer and what you get , a 4 to 5 start hotel that offers top shelf alcohol and you get there and all the have is below good quality drinks , if you want premium you have to pay extra , rooms are nice could use a little work ( scratch walls, stains here and there ) pools are nice , but pool need work missing tiles everywhere so that is unacceptable specially when you pay for a hotel of this category, at one point they were serving your drinks in a paper cup , who does that , with the heat and the ice on the drinks paper cups were all wet and almost dissolving , to me that is not ok . Staff was great , we met so many nice, that went above and beyond to take care of us . Would I go back , maybe Huatulco is a beautiful place the beaches are so beautiful.

The beach and overall property is beautiful. Turn over in staff has really dropped the level of communication and customer service! Pool is falling apart. The hotel ran out of Diet Coke for 5 days.. I would come back but hopefully Hyatt fixes the issues that are adding up.