Kasa University-Airport Santa Clara

位置很好，安全性非常有保障。但是並非傳統酒店，是在一棟公寓裏面有幾套房子當酒店，所以非常不好找。並且沒有實體前台，公寓管理員也很早就會下班。英語聽力口語不過關的，連入住都會遇到障礙。因為我們到的比較晚，辦理完入住手續後，研究怎麼從這裏進門又花了不少時間。最後發現這個門進去，衹是到公寓一樓大廳，根本到不了房間……預訂的時候沒有任何相關情況的説明，訂單標明是前台辦理入住。為此我們有點手忙腳亂，打了酒店提供的值班電話，花了一個多小時，才進到房間

Tedious getting into the apartment with all the safety features but that’s also assuring that it is a safe building. Nice, nee with all the comforts of home.

Great place to stay! It's a little unconventional in terms of access to your unit but once you figure it out it's very private. Very quiet, extremely safe and well equipped units.

When I booked this apartment, it was advertised as a hotel with a virtual front desk. It is NOT a hotel. It is a private apartment complex with dogs, piano teachers, and young people living life. If you need help with something, good luck. Our coffee maker didn't function. The Kasa chatbot told me to fill out an online form. I did and never received a follow-up. The Good: The apartment was spotless, quiet, and within walking distance of SCU and a few nice restaurants. There is public EV charging in the Retail parking spaces for $0.25/kWH. Charging is free in the SCU garage if you are visiting there. There is a gorgeous rooftop pool with two lap lanes plus a hot tub and loads of space to gather. The linens were soft. The Bad: The king bed was squeaky - don't sneeze or roll over if you plan to sleep through the night. Accessing the building was complicated (for good reason - they need to protect tenants). But be warned, if you are tired after a long day of travel or not tech-savvy, it can be difficult to get into the building. There is a 7-digit code that must be entered quickly - either have it memorized or have someone read it to you as you enter it, or it will time out. You will have another 4-digit code to access your apartment. After you get in, there is a key card for the elevator and exterior doors. It works well. There is also an app, but it's spotty, so a second card would be better.

The check in process was a little clunky, but the units themselves were great. I was in town for business and could easily see having an extended stay at this location. Convenient to the Cal Train and to the University. Safe, well maintained property and neighborhood.

The actual property was clean and very nice; the location was perfect for visiting SCU. Getting IN to the property was a pain. If you're not tech-y, or do not have a tech-y child to mentor you, you may not get in the apartment, let alone the elevator. You have a reservation code, an elevator code (enter to call the elevator AND to enter the floor when inside), and an apartment code. If your phone for some reason isn't getting service, and you haven't printed anything out, you're out of luck. There is no phone number to call in the email; there are links, but not helpful if you don't have an Internet connection. If you're tired or arrive late at night, just be prepared, and read the lengthy check-in email in advance. I wish I had. Again, great place and location.

It's an entire apartment with everything you need. We like everything about the virtual "front desk" checking you in/out with clear instructions. The roof top gym and swimming pool is serene and beautiful. Definitely will stay again when we are back in the area

Very clean. Super nice to have a washer/dryer. Bed was very comfortable. Instructions are good but a bit tiresome as there are severalkey entries to get to your unit.

Great property in that it is new, super clean, and in a great location relative to SCU. The checkin process was cumbersome and our code didn’t work adding to the complication. Overall GREAT unit but checkin was frustrating and complicated.