Hotel & Suites Vayor

Vayor Hotel, Melaque, Mexico. After booking this hotel, which said it was a Pay at Property, I was charged $892. on my credit card. I contacted ******* right away. They looked into it, tried calling the hotel several times, either the phone wasn't answered and when they did get through, were hung up on the minute they spoke in English. Same when I tried. ******* tried several times to reach them, no luck. ******* then said they would cancel the booking and said Vayors policy was to refund full amount, which Vayor has not done. This was all back in April, it is now July. I contacted my credit card company who are now investigating and will charge this amount back to the hotel upon completion. This is not the only time this hotel has done this to a customer. There are reviews telling the same story. There is something very wrong with the way this hotel does business. I needed to warn other customers of these crooked dealings. Don't book at this hotel. There are other places you can book that are honest.